Contributor
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1 Message
Screen going out
I have a Samsung s7 edge and yesterday the screen started being wired.. it looks like a old tv thats the screen is going out on sometimes its bright and sometimes its green and purple any onebelse having this problem? And what can i do about ot
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hey @Brandilebec,
Welcome to the Community Forums, I hope you’re having a good day. I can see how your screen going purple is concerning! I will be happy to share some information on this with you.
This is a known issue with the Galaxy 7 series. First check to make sure when this happens it displays on every screen, check out some of your apps when this occurs. If it is, check the phone for physical and liquid damage, you can compare it to these phones by clicking on this link.
In order to get a replacement through the manufactures warranty, the phone needs to be less than a year old, and have no physical or liquid damage. If you are out of the warrant period you can contact Samsung for repair options, or if there is insurance on the phone you can file a claim.
If you meet the requirements for a warranty replacement, this might be the best course of action for you. Please let me know and I’ll be happy to assist you with the process.
I look forward to your response, best regards.
Daniel, AT&T Community Specialist
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