Tutor
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6 Messages
Samsung a8 (2018) only getting H+
Hello all
I have a Samsung A8(2018) phone that I purchased in Spain .I am here in Los Angeles, CA for a few months and purchased unlimited pre-paid plan. I can only get H+ no 4g. I had a TMobile SIM before and 4g worked fine. Do I have to change settings to get the 4g to work? All help will be much appreciated
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello, @HRSpain,
Let's see if we can enable 4G on your device. Go into Apps>Settings>Mobile Networks>Network mode. Select LTE/WCDMA/GSM. Let us know if this helps.
James, AT&T Community Specialist
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Accepted Solution
GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
Or Dwight how about att getting better imei databases?
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @HRSpain,
We can definitely provide you with some troubleshooting steps for when you're experiencing cellular data connectivity issues. To use AT&T 4G (HSPA+) or 4G LTE data services, you may need to program your data settings for a compatible, non-AT&T Android™ device. You can Learn how to program your Android device with the correct AT&T APN and MMS data connection settings here. If you're still having issues, we recommend using our Troubleshoot and Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.
Sean, AT&T Community Specialist
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HRSpain
Tutor
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6 Messages
5 years ago
4g network. Any other suggestions?
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @HRSpain
Thanks for following up.
Are you using any third-party mobile networking apps?
Please reply with the Zip-Code so we can check 4G LTE coverage.
Kenneth, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
@HRSpain
H+ is 4G
If using prepaid you will drop to H+ for calls anyway.
I cannot confirm that phone you purchased has LTE bands for At&t. Att main bands are 12\17. Alternate bands are 2,4,5,30,66.
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tim horton
Professor
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1.3K Messages
5 years ago
1 Attachment
galaxy a8.JPG
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HRSpain
Tutor
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6 Messages
5 years ago
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HRSpain
Tutor
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6 Messages
5 years ago
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello, @HRSpain,
It might be that 4G will not be able to be enabled for your device. Did you try the troubleshooting link provided above? Did it find anything? Please let us know.
James, AT&T Community Specialist
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