Explore & discover

Helpful Links

Samsung S9 Plus Update

Contributor

Samsung S9 Plus Update

Is there any way to reverse the latest update on the Samsung Galaxy S9 Plus? It is the absolute worst update. I can't see my messages or my calendar two things that I use daily. I would like to be able to look at my calander be able to tell what day falls on what.....Everything is just white.  Not to mention how everything has moved around. It's giving me a headache. Please just change it back. 

3,646 Views
Message 1 of 2
Highlighted
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎03-16-2019 5:48 PM

Re: Samsung S9 Plus Update

Greetings @JC0075!

 

We definitely understand how a device is not functioning properly as it should after a software update. We're happy to help!

 

At this moment , there aren't any available options to reverse an update after installing it onto the device. And we do apologize for the inconvenience. 

 

You can access our  AT&T Troubleshoot & Resolve Tool/ Galaxy S9 by selecting Apps in the Device/Software Issues section and follow the prompts to help get your calendar and messages back on track. 

 

You can also look into 3rd party apps that would best accommodate the android device features as well.

 

We hope this helps, and have a good afternoon!

 

Dwight, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support