I have centurylink(embarq) as an email provider and cant get my email to sync (download from the server) automatically.
When I go into the email settings there is a Data section which has a green check mark in the Sync Disabled filed. The field is grayed out and it doesn't aloow me to uncheck that box. The only way I receive new emails is by opening the application and manually refresh the inbox.
I called centurylink and have their proper Port settings for manually configering my account, here is what I am using.
Incoming Server: SSL (accept all certificates), port 995
Outgoing Server: TLS (all certificates). port 587
I called centurylink, AT&T, and Sansung; all to no avail. I deleted and re-installed my account numerous times, did battery pulls, cleared the email data and cache and re-installed again.
Prior to the Rugby I had several Blackberries and an Iphone and my email inbox was updated at the set schedule, it just doesn't work with Android.
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Thanks for replying. I have to say that AT&T was helpful when I called yesterday, the representative even put me on a 3-way call with a Samsung representative.
The lady from Samsung told me to reset my phone to the out-of-box factory settings. Although I lost all my customizations I did it today and now my email is working the way it is supposed to, it automatically syncs every 15 minutes.....just the way I set it to do. Now I have a great phone that works perfectly.
If nothing else, maybe somebody else can learn from my ordeal and I became pretty familiar with a lot of the features of my phone. Now I just have to figure out how to back up my phone so I still have all the correct settings should the need for a reset arise.