04-30-2014 11:33 AM - last edited on 04-30-2014 2:18 PM by ATTDmitriyCM
I am very disappointed with AT&T currently. I have a Samsung Note 3 and since the kit kat update, my phone is horrible. I have done a factory reset, cache and a soft reset. My phone is terrible now. I wish you people would have warned customers it would ruin their phone. I called Samsung and all they do is blame everyone else. I have been a loyal customer for decades and this is how it's appreciated. Thanks to Samsung and AT&T for ruining my phone with an obvious untested and horrible update.
04-30-2014 7:59 PM
05-02-2014 5:59 AM
I've got a note 3 as well, and the only issue I had post update was the "Moves" app - it was crashing the accelerometer, and screen rotation would stop working. Uninstalled it, and everything's fine.
Is it possible you're using some app that isn't behaving well with KitKat? You've done all the troubleshooting I would have suggested already, except for looking at the apps you've got installed to see if any of them is the root cause of instability.
05-08-2014 12:51 AM
05-08-2014 5:54 AM
I really don't have any apps except the ones that came with the phone. It's the update. Let's not blame it on everyone else. Like the bad kid that says, "it's not MY fault."
Well, considering the number of Note 3s, and the fact that not everyone is having this issue, its at least possible it's an app interaction.
I had exactly ONE app with an issue after the update. Moves. It crashed the accelerometer under kitkat. Which broke auto rotation. Which I blamed on KitKat. Uninstalled Moves. Problem fixed.
Is that KitKat or an app?
If you've done the factory wipe after update then it really should be trouble free. Maybe we can dig into what is "terrible now" - what exactly is going on with the phone?
05-08-2014 2:48 PM
Not really enough information here to determine what is going on. Could you be specific? Are you experiencing slow downs or apps stopping? I would recommend testing the device in safe mode and seeing if you still experience issues.
05-19-2014 7:45 PM
I loved my Note 3 until the update to KitKat. It used to last a couple days with my normal usage and was quite swift running/accessing just about anything I used it for. Now my phone freezes multiple times per day and reboots itself almost daily. I performed a factory reset and did not install any apps for a day to see if the issue was with something I had installed and the new issues still existed. I contacted AT&T and it looks like my options are file for warranty replacement or insurance claim (which will incur a cost). Not very happy with this and will not update again until I've performed thorough research but for right now I'd be extremely happy if I could roll back to 4.3. And yes I know that it is not possible but I can wish right?
07-31-2014 9:50 AM
07-31-2014 10:29 AM