Samsung Knox and AT&T's failure to deliver

Tutor

Samsung Knox and AT&T's failure to deliver

The Galaxy S4 is supposed to come with Samsung Knox, a security suite that helps to keep your device safe.  Every single carrier, minus AT&T, has a very simply way to enable this.  However, on AT&T, it is near impossible to enable.  This feature alone would be why large corporations would choose an iPhone over a Galaxy S4.  If AT&T isn't going to release this feature, they are essentially forcing their biggest customers to purchase iPhones.  [Edited to comply with Guidelines].

 

AT&T, how do you enable Samsung Knox?

14,848 Views
Message 3 of 23
Scholar

BUG REPORT SAMSUNG NOTE 3 ATT VARRIANT

When connecting and d/c from wifi you get alert that an application has been force closed, and that uf you have any applications installed from unknown locations to delete them. This notification is coming from Knox....

 

Anyone else getting this?

Message 1 of 23
Tutor

Knox support in Android 4.3 ???

I updated to Android 4.3 today and while I see Knox related applications running in the background, There is no actual KNOX support like the other carriers got.

 

Is there a way to download the Knox suite for AT&T versions of Galaxy S4? 

If not then why is it not part of the update? Is AT&T planning to release another software update.

Message 2 of 23
Teacher

Re: Samsung Knox and AT&T's failure to deliver

I did the upgrade to 4.3 and Knox is there for me.

Steps to get there:

1. Settings

2....More (tab on top)

3. Application manager

4. Swipe the pages to the left until you see ALL near the top

5. Scoll Down to Knox

 

That's how I got to it.  

Message 4 of 23
Teacher

Re: Samsung Knox and AT&T's failure to deliver

I think there is supposed to be an actual application we can run to separate our email from like a corporate email.

 

Allows you to setup a profile per say

Message 5 of 23
Tutor

Re: Samsung Knox and AT&T's failure to deliver

Right.  It should be in the applications dock.  However, it is only in the Application Manager, where we can't actually use the app.  AT&T essentially disabled Knox, not permitting you to use it.  If you try and call, they forward you to Samsung, only for Samsung to refer you back to AT&T.  Ridiculous!

Message 6 of 23
Tutor

Re: Samsung Knox and AT&T's failure to deliver

That is true...There should be a way in which we can protest to AT&T.

Knox was the only really good update in 4.3 and they have disabled that too. This is unacceptable.

Message 7 of 23
Tutor

Re: Samsung Knox and AT&T's failure to deliver

Yeah.  I also discovered that they also disabled the Galaxy Gear Manager (only visable in application manager), thus limiting the choice that consumers have when they go to purchase a smartphone.  Because of this, I am seriously considering contacting the FCC regarding this.  It is completely unacceptable, especially since I upgraded to the Galaxy S4 to get the Samsung Knox software - and AT&T won't permit me to change devices.

Message 8 of 23
Tutor

Re: Samsung Knox and AT&T's failure to deliver

I totally agree with you. Let me know if you know about any forums where one can put in a complaint against AT&T

Message 9 of 23

Re: Samsung Knox and AT&T's failure to deliver

If you go to settings, security, device administration, you will see the icon to activate knox.
Message 10 of 23
Tutor

Re: Samsung Knox and AT&T's failure to deliver

That doesn't actually enable Knox.  It just gives permissions to the disabled feature.  Knox is much more than just a Device Admistrator.  It also includes an app, an app store, and other enterprise features.

Message 11 of 23
Mentor

Re: Samsung Knox and AT&T's failure to deliver

KNOX, itself, works just fine on the AT&T 4.3 S4. The "profile manager" KNOX app is what is missing from AT&T 4.3 S4 and Note 3 phones. It is AT&T's fault the app is missing, because they rushed the 4.3 update before it was properly checked. It is also the reason the OTA has been temporarily stopped for the S4s.

If you really want the Profile manager app, the apk from the International (i9505) 4.3 version can be used (you need to figure out how to get a hold of the apk on your own) or, a play store app is available, but it shows as "incompatible" for AT&T S4s. Again, there is a way to get it, but you have to research that for yourself.
Message 12 of 23
Mentor

Re: Samsung Knox and AT&T's failure to deliver

@clath-

I hate to state the obvious but upgrading to a phone for a specific feature without making sure it's available is a gamble because most flagship models are made with subtle differences for each carrier variant (per carrier request) and then the carriers tweak the OS or adds their own features to make it slightly unique.

However, are you sure your S4 already had 4.3

Listed among the features in the 4.3 update for AT&T's S4 it shows :

Samsung KNOX Implementation (KNOX bootloader and dedicated application)

 

Before assuming AT&T has made the odd decision to be the only carrier not to support KNOX, you may want to dig a little deeper and talk to Tech Support to see if this is truly the case, or if it's just among the issues (like Galaxy Gear support) being worked out in the recent update.

 

Message 13 of 23

Re: Samsung Knox and AT&T's failure to deliver

Message 14 of 23
Scholar

Re: Samsung Knox and AT&T's failure to deliver

Samsung is having issues with knox on the note 3. It causes a notification that something was closed but wont tell you what.

Message 15 of 23
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support