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Samsung J3 wifi problems

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Samsung J3 wifi problems

Hey, I have my Samsung j3 prime for about a month now and I have 2 problems:

1. There's always a security notice popping up saying unauthorized actions have been detected and to restarted the device. Everything I do restart the device it still pops up. How can I get rid of this?

2. Finally the real problem, I would connect to the internet and if I go out of range for too long the phone automatically forgets the wifi passwords and I have to type them in all over again. Please help!

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Message 1 of 4
Administrator

Re: Samsung J3 wifi problems

Hi, @Jolene_Douglas,

 

Have you ticked the Auto Connect option on WiFi? If that option doesn't show under the field where you enter the WiFi password, you can find it through Settings>WiFi>Menu>Advanced

Did the security notice begin just after an update? If so, it may not have installed correctly. Go ahead and follow the steps to update or reinstall the update on your Samsung J3 Prime.

 

If you need any further assistance, please let us know.

 

James, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
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Contributor

Re: Samsung J3 wifi problems

I have the auto connect option ticked and still experience this problem 

Message 3 of 4
Administrator

Re: Samsung J3 wifi problems

Did you check the update, too, @Jolene_Douglas, and, if so, did that do anything?

 

Go ahead and run Samsung J3 Prime through our Troubleshoot & Resolve Tool. Sign into your AT&T account for personalized assistance, then choose the device and select Wi-Fi under Service/network issues.

 

Please let us know if it helps, so that we might investigate further if necessary.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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