Hey, I have my Samsung j3 prime for about a month now and I have 2 problems:
1. There's always a security notice popping up saying unauthorized actions have been detected and to restarted the device. Everything I do restart the device it still pops up. How can I get rid of this?
2. Finally the real problem, I would connect to the internet and if I go out of range for too long the phone automatically forgets the wifi passwords and I have to type them in all over again. Please help!
Did you check the update, too, @Jolene_Douglas, and, if so, did that do anything?
Go ahead and run Samsung J3 Prime through our Troubleshoot & Resolve Tool. Sign into your AT&T account for personalized assistance, then choose the device and select Wi-Fi under Service/network issues.
Please let us know if it helps, so that we might investigate further if necessary.
James, AT&T Community Specialist
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