Teacher
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23 Messages
Samsung Infuse auto reboot problems
How do I fix the auto reboot problems? I couple of months ago I did the Gingerbread update (too many problems). Last month I went to the Device Center to get a new battery and then days later it happened. My phone would just reboot or flash battery sign or SAMSUNG. Research the problem I what I say and would bang the phone on a hard surface (which works for a while). Last night I finally did the factory reset which I had to reinstall everything to the phone. But it did not fix the problem.
Not eligible for a new phone until December. Is their anything else that I can do to get this phone working correctly? So annoying
Thanks
jamileh
Former Community Manager
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5.2K Messages
11 years ago
I'm sorry you've had so much trouble with the Infuse. It sounds like you've done a lot of troubleshooting already.
Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you?
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
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RajkumarK
Contributor
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1 Message
11 years ago
I am also facing the same issue this is the third time I am facing the issue,its really irritating. I don't know why this product is so buggy. Even not able to turn on properly. I read many blogs most of the users are facing the saming issue. Still I am facing the same issue. Could any help me to solve this problem.
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niecey89
Teacher
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23 Messages
11 years ago
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
Hi niecey89,
Just wanted to check in and let you know we received your private message. One of our managers will be reaching out to you shortly to assist.
-Nicole K.
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niecey89
Teacher
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23 Messages
11 years ago
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niecey89
Teacher
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23 Messages
11 years ago
Well tonight the worse has happen. the phone will not reboot. Just flashes Samsung or the battery. I am so frustrated and give up.
So I contacted Samsung on their live chat. Basically they told me to replace the battery again. If that did not work send the phone back to them for repair and it would take about 2 weeks. Not Happy
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
I'm sorry you're still having problems but it sounds like replacing the phone is the best way to go.
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