Samsung Infuse auto reboot problems

Teacher

Samsung Infuse auto reboot problems

How do I fix the auto reboot problems? I couple of months ago I did the Gingerbread update (too many problems). Last month I went to the Device Center to get a new battery and then days later it happened. My phone would just reboot or flash battery sign or SAMSUNG. Research the problem I what I say and would bang the phone on a hard surface (which works for a while). Last night I finally did the factory reset which I had to reinstall everything to the phone. But it did not fix the problem.

 

Not eligible for a new phone until December. Is their anything else that I can do to get this phone working correctly? So annoying

 

ThanksSmiley Sad

Message 1 of 8 (3,517 Views)
Former Community Manager

Re: Samsung Infuse auto reboot problems

I'm sorry you've had so much trouble with the Infuse. It sounds like you've done a lot of troubleshooting already. 

 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 8 (3,489 Views)
Contributor

Re: Samsung Infuse auto reboot problems

I am also facing the same issue this is the third time I am facing the issue,its really irritating. I don't know why this product is so buggy. Even not able to turn on properly. I read many blogs most of the users are facing the saming issue. Still I am facing the same issue. Could any help me to solve this problem.

Message 3 of 8 (3,437 Views)
Teacher

Re: Samsung Infuse auto reboot problems

Thank you. I sent my message and lets see what happens. I love my phone but this reboot issue is driving me crazy
Message 4 of 8 (3,403 Views)
Community Support

Re: Samsung Infuse auto reboot problems

Hi niecey89,

 

Just wanted to check in and let you know we received your private message. One of our managers will be reaching out to you shortly to assist.

 

-Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 5 of 8 (2,914 Views)
Teacher

Re: Samsung Infuse auto reboot problems

Thanks I did receive an email. So far they could not help me. But they will research more to see what else they can do.
Message 6 of 8 (2,894 Views)
Teacher

Re: Samsung Infuse auto reboot problems

[ Edited ]

Well tonight the worse has happen. the phone will not reboot. Just flashes Samsung or the battery. I am so frustrated and give up.

 

So I contacted Samsung on their live chat. Basically they told me to replace the battery again. If that did not work send the phone back to them for repair and it would take about 2 weeks. Not HappySmiley Sad

Message 7 of 8 (2,581 Views)
Former Community Manager

Re: Samsung Infuse auto reboot problems

I'm sorry you're still having problems but it sounds like replacing the phone is the best way to go. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 8 of 8 (2,324 Views)
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