The Samsung Galaxy S24
Cumberland21502's profile

Contributor

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1 Message

Sunday, January 8th, 2017 8:48 PM

Samsung Galaxy Tab E Tablet

I did a factory reset and cant remember the e mail or password for the google account.  Is there a way to bypass this.

Community Support

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230.7K Messages

7 years ago

Hello @Cumberland21502!

 

Thank you for sharing your concern regarding the factory reset process. I will be more than happy to provide you some important information!

 

I understand not being able to set up your device can be frustrating. The device protection feature is a verification account process required as a security and privacy measure, which protects your Android phone from unauthorized access.

 

This feature requires you to authenticate your Google account to prove you are the owner of the device. This step cannot be skipped. If you can’t remember your Google account or password, I suggest to contact Google to help you reset your account.

 

As a future reference, you can disable the device protection feature by removing your Google account, or resetting the lock screen security.

 

I apologize for any inconvenience this might cause. Please let me know if you have any other questions.

 

Have a wonderful rest of the week!

 

Anabel, AT&T Community Specialist

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