Thank you for reaching out to us today. We'll be happy to assist you with your reception issues. Let's try resetting your phone's data cache to see if that helps.
Go to: Settings > Apps. Tap on the three dots in the upper-right corner of the Apps menu. Go to: Show system apps > Media storage > Storage > Clear Data and Clear Cache. After this is complete, restart your phone and then try to use it again.
You can also try troubleshooting your device using our diagnostic tool. If you have any further questions or concerns, please do not hesitate to reach out to us again.
Darais, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.