I just bought a samsung galaxy note phone for myself. When receiving emails with html format, the email does not open up like it should, a little icon box in the middle says "load more details". when i click on that, the email opens up like it should. I could open on my previous iphone 3gs and my son currently has a samsung galaxy note 3, and it opens up on that. any suggestions. samsung tech support says my software is the latest and i need to send my phone in for 7-10 days.