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Posted Feb 12, 2013
9:16:19 AM
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Samsung Galaxy Note II E-mail Problems
Edited by Phil-101 on Feb 12, 2013 at 10:21:56 AM

I recently moved to ATT UVerse for t.v., internet and home phone.  My cellular service is through Verizon.  I also recently upgraded to the Samsung Galaxy Note II.  I am having very frustrating issues with receiving email via my smartphone.  I get mail on my laptop and via AT&T webmail with no problems; however, when I set up my phone for AT&T mail I will get mail for about two days and then it just stops coming to my phone.  If I delete the account and reinitialize the account, the mail coming pouring in.  I get it for a day or two and it stops again.  The phone sets itself up once I enter my AT&T account, so I'm not doing a manual setup.  What is going on here?  I know AT&T was the first to offer the Samsung Galaxy Note II and surely others use it for AT&T mail.  I also don't think I'm the first to have this problem, based on some postings I've seen.  What is going on with this and how do I resolve it?

 

[Subject edited to reflect new topic]

I recently moved to ATT UVerse for t.v., internet and home phone.  My cellular service is through Verizon.  I also recently upgraded to the Samsung Galaxy Note II.  I am having very frustrating issues with receiving email via my smartphone.  I get mail on my laptop and via AT&T webmail with no problems; however, when I set up my phone for AT&T mail I will get mail for about two days and then it just stops coming to my phone.  If I delete the account and reinitialize the account, the mail coming pouring in.  I get it for a day or two and it stops again.  The phone sets itself up once I enter my AT&T account, so I'm not doing a manual setup.  What is going on here?  I know AT&T was the first to offer the Samsung Galaxy Note II and surely others use it for AT&T mail.  I also don't think I'm the first to have this problem, based on some postings I've seen.  What is going on with this and how do I resolve it?

 

[Subject edited to reflect new topic]

Samsung Galaxy Note II E-mail Problems

[ Edited ]
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Feb 12, 2013 12:46:09 PM
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Former Community Manager

That certainly is odd and the first I've heard of it. 

 

I'll do a bit of research to see if this has been mentioned elsewhere but in the meantime, maybe some of our other community members can help. Smiley Happy

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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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That certainly is odd and the first I've heard of it. 

 

I'll do a bit of research to see if this has been mentioned elsewhere but in the meantime, maybe some of our other community members can help. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Samsung Galaxy Note II E-mail Problems

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Feb 12, 2013 2:40:16 PM
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Are you setting up your AT&T email on your phone as a Yahoo! account or an IMAP account?  I am able to sync my mother's AT&T email through my cell phones.  She is a former BellSouth customer; their email addresses were served by Yahoo! Email and I can set it up as a Yahoo! Email account on my phone.

Are you setting up your AT&T email on your phone as a Yahoo! account or an IMAP account?  I am able to sync my mother's AT&T email through my cell phones.  She is a former BellSouth customer; their email addresses were served by Yahoo! Email and I can set it up as a Yahoo! Email account on my phone.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung Galaxy Note II E-mail Problems

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Jul 29, 2013 4:50:02 AM
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Edited by Shawn Pearsall on Jul 29, 2013 at 4:51:05 AM

FIX IT!

I have had the same problem since performing an update shortly after getting this fabulous phone. I've searched the net for months, but it wasn't until this morning that I found the answer that fixed the issue. I can't recall the gentleman's name, but thanks for the solution!

On your HOME SCREEN
Press the left MENU Button (it's at the bottom left side of the phone outside the touch screen area)
Select SETTINGS
Select DATA USAGE
Then select the MENU Button Again
Turn ON (Select with a check Mark) AUTO SYNC DATA

The just make sure your syncing schedule is set up as you've probably been trying for the past 6 months!

FIX IT!

I have had the same problem since performing an update shortly after getting this fabulous phone. I've searched the net for months, but it wasn't until this morning that I found the answer that fixed the issue. I can't recall the gentleman's name, but thanks for the solution!

On your HOME SCREEN
Press the left MENU Button (it's at the bottom left side of the phone outside the touch screen area)
Select SETTINGS
Select DATA USAGE
Then select the MENU Button Again
Turn ON (Select with a check Mark) AUTO SYNC DATA

The just make sure your syncing schedule is set up as you've probably been trying for the past 6 months!

Re: Samsung Galaxy Note II E-mail Problems

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