Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Re: Samsung Galaxy Note 3 GPS Issue

I have used the GPS once since the update and it worked better. It lost contact for 60 seconds and re connected. Plugging and unplugging while running did not seem to faze it but that was a sometimes problem with me before (it seems we have variations of a theme with our phones.) 

 

I will recommend Samsung support and, when I had it, I loved the HTC support. The Samsung techs seem knowledgeable and and practical. 

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Re: Samsung Galaxy Note 3 GPS Issue

BTW: Thank you ATT&T for bumping my status to Teacher. I really feel fufilled as a person. 

Message 422 of 914 (1,905 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

So far 3+ months for a fix does not strike me as excessive. with thousands of phones out there they cannot be sending out the fix of the week to see if "this time' it really really fixes the phone.

My friend that I convninced to switch from an iphone to the Note 3 said he always keeps a dedicated GPS in the car because he does not find any phone to be worth his total trust. I would say that if having a GPS were mission critical to me neither would I use the bag of tricks that is the modern smartphone as my sole or primary GPS unit. So says me.

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Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

My review was not approved either. There was no foul language or anything derogatory towards att just the truth about the gps not working i did add good at getting you lost as a pro though

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Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

I used to have a Garmin but got tired of paying $50 every year for map updates when I could use Google Maps for free. In addition the POI (gas stations, restaurants, etc.) information of Google gets updated far more frequently and is always more accurate than something like a Garmin . Not to mention it's tied into web search so I can easily see reviews, more information, street view, traffic, etc. Standalone GPS still makes sense in the backcountry, but not so much in the auto anymore.

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Re: Samsung Galaxy Note 3 GPS Issue

Message 426 of 914 (1,854 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

Incidently, I had a Galaxy S4 right before switching to the Note 3 and I had the exact same issue on the S4 with GPS. Might be good to join efforts, as there are a lot more S4 users out there than Note 3. Wonder if there is a similar thread for them.

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Re: Samsung Galaxy Note 3 GPS Issue

My original Galaxy Note was great all last riding season until an update in late summer or early fall when these errors started happening to it as well.  I always thought it was the App that I use,  "Mapmyride" and I've been back & forth with them with no success.  I then upgraded to the Note 3 and the problem never went away.  I then discovered that the same issues happen in other cycling GPS tracking apps such as Strava.  So Im guessing it's a Samsung vs. AT&T mashup issue and is not purely related to the Note 3.  Whatever it is,  I can show at least 3 months of riding where I had 0 issues then all of a sudden, haywire, on nearly every ride.  I've kinda lost faith in it for a while until I came across this forum and found out it was an AT&T / Phone issue.  I''d really like it to be fixed before Apr 10 when I have the MS150 Grand Fono Charity ride from Houston to Austin.  I'd like to do live tracking via Mapmyride..  

Message 428 of 914 (1,808 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

Samsung has updated its website to tout that the AT&T Note 3 comes with KitKat !!  LOL

http://www.samsung.com/us/mobile/cell-phones/SM-N900AZWEATT?CID=AFL-hq-mul-0813-11000279

Message 429 of 914 (1,803 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

Since most of your reviews would not get approved on the review page http://www.att.com/shop/wireless/devices/samsung/galaxy-note-3-classic-white.html#fbid=2vlT5fcFwZj

 

You might want to support my review by just clicking the helpful button. The idea is that people who sorts the reviews by most helpful review will get my review on top. At least we can get something back in small little ways. Just search for my user name there to find my review.

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Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

Why do you assume that most of our reviews wouldnt get approved?   To what advantage is it for me and the proper operation of my phone to support your review since the problem has already been acknowleged and fix announced?  Lastly,  what good is it to "get something back in small little ways"? 

 

Message 431 of 914 (1,793 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

@Ranmaniac I think if you read what people are saying or feeling. You would probably answer your own questions.

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Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

I'd encourage you guys to file the FCC complaint like I did. Nothing might come of it, but at least I feel like I did something.  It's so frustrating to have an otherwise phenomenal phone marred by such a terrible issue. I love this phone otherwise, but this makes me want a new phone on another carrier. Carrying and charging 2 devices is not an option for me.

Message 433 of 914 (1,781 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

rkinwa - Let's just keep getting the word out to people that there are ways to contact AT&T or get their attention. I hope enough of us are actually willing to speak up, sign or figure out a way to get more information from AT&T.

 

Finding out so many other people are having this problem is both disheartening and encouraging. Maybe something can finally be done about this.

 

Thanks for all the troubleshooting guys.

Message 434 of 914 (1,777 Views)

Re: Samsung Galaxy Note 3 GPS Issue

I spoke to customer service about the "GPS issue." Today I was told there is no record of an issue in their records. Yesterday I was told that they get many calls about it, it is a known issue and being addressed. AT&T does not want any accountability of this and it is so annoying to deal with them. Wish they would read their own forum.
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