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Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Mar 27, 2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


Rethink Possible


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Samsung Galaxy Note 3 GPS Issue

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Edited by Smartfast on Mar 20, 2014 at 4:16:27 PM

More proof. This time a test run in parallel with Verizon S4, AT&T Note 2, and A factory fresh refurbished Note 3.

 

 

Verizon S4   -------- Note 2 -------- Note 3

Notice the differences between "Distance traveled" and "Moving time" between these phones. Which one is not like the others? All three phones sat on my passenger seat throughout the test, screen off.

 

Verizon S4   -------- Note 2 -------- Note 3


S4 did not record the stop sign stops (down to 0-5 MPH) that I made, but it did not cut out at all.

Note 2 worked the best, showing each time i stopped for sotp signs. It did not cut out once.

Note 3 was horrible, there were pieces of data completely missing. That's why the trip distance was so far off.

 

This next picture shows the missing gps data very clearly ( i just zoomed into the graph 2x)

 

Verizon S4   -------- Note 2 -------- Note 3

several times the GPS completely blanked out and recorded me moving zero MPH.

 

 

On the map of my trip, you can CLEARLY see how the GPS of Note3 was completely clueless as to my location quite often. It is the only one that has a dashed line for my track

AT&t Note 3 has permentantly flawed GPS in Android 4.3

 

I want to remind you of the state of these devices:

the Verizon S4 is stock, but with tons of apps.
The Note 2 is rooted, with tons of apps, (but no sim card in this test)

and the Note 3 is COMPLETELY BONE STOCK / FACTORY RESET. Just normal play store updates and the intsallation of My Tracks in order to run this test. Sim card in and cellular on

 

This proves the software AT&T sells and/or the phone AT&T sold us is defective on Note 3.

 

Run this test yourself, espceially if you can in parallel with more than one android device at a time. Use this proof to demand a solution from ATT that works for your needs.

 

I will be demanding an AT&T Galaxy s4 free of charge or as a loaner until this problem is solved. If they cant do that, I wont be paying my bill and will probably move to aonther carrier/demand they release my contract.

 

If anyone wants these photos in higher resolution, or any further details, just send me a message.

More proof. This time a test run in parallel with Verizon S4, AT&T Note 2, and A factory fresh refurbished Note 3.

 

 

Verizon S4   -------- Note 2 -------- Note 3

Notice the differences between "Distance traveled" and "Moving time" between these phones. Which one is not like the others? All three phones sat on my passenger seat throughout the test, screen off.

 

Verizon S4   -------- Note 2 -------- Note 3


S4 did not record the stop sign stops (down to 0-5 MPH) that I made, but it did not cut out at all.

Note 2 worked the best, showing each time i stopped for sotp signs. It did not cut out once.

Note 3 was horrible, there were pieces of data completely missing. That's why the trip distance was so far off.

 

This next picture shows the missing gps data very clearly ( i just zoomed into the graph 2x)

 

Verizon S4   -------- Note 2 -------- Note 3

several times the GPS completely blanked out and recorded me moving zero MPH.

 

 

On the map of my trip, you can CLEARLY see how the GPS of Note3 was completely clueless as to my location quite often. It is the only one that has a dashed line for my track

AT&t Note 3 has permentantly flawed GPS in Android 4.3

 

I want to remind you of the state of these devices:

the Verizon S4 is stock, but with tons of apps.
The Note 2 is rooted, with tons of apps, (but no sim card in this test)

and the Note 3 is COMPLETELY BONE STOCK / FACTORY RESET. Just normal play store updates and the intsallation of My Tracks in order to run this test. Sim card in and cellular on

 

This proves the software AT&T sells and/or the phone AT&T sold us is defective on Note 3.

 

Run this test yourself, espceially if you can in parallel with more than one android device at a time. Use this proof to demand a solution from ATT that works for your needs.

 

I will be demanding an AT&T Galaxy s4 free of charge or as a loaner until this problem is solved. If they cant do that, I wont be paying my bill and will probably move to aonther carrier/demand they release my contract.

 

If anyone wants these photos in higher resolution, or any further details, just send me a message.

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 20, 2014 11:56:22 AM
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Another update. With AT&T's blessing, I am sending the refurbished Note 3 I just received from AT&T into Samsung for investigation of the GPS issue.


 

In truth, I expect to get the phone back completely factory reset, with the same problem. But I am hoping otherwise. I will test it once I get it back from Samsung.....  Lets see what they do

 

 

Another update. With AT&T's blessing, I am sending the refurbished Note 3 I just received from AT&T into Samsung for investigation of the GPS issue.


 

In truth, I expect to get the phone back completely factory reset, with the same problem. But I am hoping otherwise. I will test it once I get it back from Samsung.....  Lets see what they do

 

 

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Mar 20, 2014 12:03:46 PM
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Fix please! Annoying thing
Fix please! Annoying thing

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Mar 20, 2014 1:15:37 PM
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I haven't tested it yet but I am looking to try turning off Mobile Data which will kill inbound email web use text messages, etc. none of which I really need while driving anyway, but allow for GPS Use and Phone Call use.  Not sure if the GPS will drop when making calls because the phone won't drop out of LTE as it will not be on to begin with.

 

Of course that will kill using Google Maps, but I can use Sygic or TomTom with locally stored maps navigate and still have use of my phone.

 

Worth a try until a fix comes along.

I haven't tested it yet but I am looking to try turning off Mobile Data which will kill inbound email web use text messages, etc. none of which I really need while driving anyway, but allow for GPS Use and Phone Call use.  Not sure if the GPS will drop when making calls because the phone won't drop out of LTE as it will not be on to begin with.

 

Of course that will kill using Google Maps, but I can use Sygic or TomTom with locally stored maps navigate and still have use of my phone.

 

Worth a try until a fix comes along.

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Mar 20, 2014 3:00:58 PM
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Neither Samsung nor AT&T have officially acknowledge that this problem exists.  Support claims there is no reference in their database.

Neither Samsung nor AT&T have officially acknowledge that this problem exists.  Support claims there is no reference in their database.

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Mar 20, 2014 3:59:37 PM
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Sounds like a Mission Impossible plan: " If you should accept this phone and it breaks both ATT and Samsung will deny any knowledge of you and your phone. Good luck Mr. Phelps" 

Sounds like a Mission Impossible plan: " If you should accept this phone and it breaks both ATT and Samsung will deny any knowledge of you and your phone. Good luck Mr. Phelps" 

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Mar 20, 2014 4:38:19 PM
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sonicthoughts wrote:

Neither Samsung nor AT&T have officially acknowledge that this problem exists.  Support claims there is no reference in their database.


 

Of course they won't put it in their database...that would be further proof that there is indeed a problem.   Not that any number of their own employees quoting here in this thread wouldn't hold up in court.


sonicthoughts wrote:

Neither Samsung nor AT&T have officially acknowledge that this problem exists.  Support claims there is no reference in their database.


 

Of course they won't put it in their database...that would be further proof that there is indeed a problem.   Not that any number of their own employees quoting here in this thread wouldn't hold up in court.

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Mar 20, 2014 4:47:22 PM
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As I posted in the other thread on this issue, don't waste your time with FCC complaints.  They obviously don't care about those.  File an FTC complaint.  Their current practices in relation to selling this phone with a known issue without publically acknowledging it is detremental to their customers.

 

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

As I posted in the other thread on this issue, don't waste your time with FCC complaints.  They obviously don't care about those.  File an FTC complaint.  Their current practices in relation to selling this phone with a known issue without publically acknowledging it is detremental to their customers.

 

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

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Mar 20, 2014 6:30:46 PM
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Yesterday I filed a complaint to FCC and just filed a complaint to FTC. There are articles on the internet about this issue and how us customers are furious with att
Yesterday I filed a complaint to FCC and just filed a complaint to FTC. There are articles on the internet about this issue and how us customers are furious with att

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Mar 20, 2014 6:39:07 PM
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My Note 3 has the GPS problem also. Texted with ATT service rep today and got usual answer of "there will be a fix soon". For some reason, the rep had to research the iissue. Seems like it should come right away on the knowledgebase if you quey Note 3 GPS, like it does on Google.

 

In case you missed it, the workaround is to disable the cellular radio by entering airplane mode then enabling the GPS radio. FOr some reason, the GPS works fine with the cell radio off. This allows you to use a standalone GPS package like Sygic (maps are stored on your phone), but of course you won't get a call or text.

My Note 3 has the GPS problem also. Texted with ATT service rep today and got usual answer of "there will be a fix soon". For some reason, the rep had to research the iissue. Seems like it should come right away on the knowledgebase if you quey Note 3 GPS, like it does on Google.

 

In case you missed it, the workaround is to disable the cellular radio by entering airplane mode then enabling the GPS radio. FOr some reason, the GPS works fine with the cell radio off. This allows you to use a standalone GPS package like Sygic (maps are stored on your phone), but of course you won't get a call or text.

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jmounteer wrote:

In case you missed it, the workaround is to disable the cellular radio ...... FOr some reason, the GPS works fine with the cell radio off.......... This allows you to use a standalone GPS package ........but of course you won't get a call or text.


If we disable the cellular service we are paying for, then we are guaranteed to have a working phone. 

 

But if you need to dial 911 in an emergency situation .. hopefully you can enable cellular quickly before dialing


jmounteer wrote:

In case you missed it, the workaround is to disable the cellular radio ...... FOr some reason, the GPS works fine with the cell radio off.......... This allows you to use a standalone GPS package ........but of course you won't get a call or text.


If we disable the cellular service we are paying for, then we are guaranteed to have a working phone. 

 

But if you need to dial 911 in an emergency situation .. hopefully you can enable cellular quickly before dialing

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Mar 20, 2014 8:35:33 PM
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Edited by Smartfast on Mar 20, 2014 at 8:39:21 PM

pdqgp wrote:
Smartfast wrote:
jmounteer wrote:

In case you missed it, the workaround is to disable the cellular radio ...... FOr some reason, the GPS works fine with the cell radio off.......... This allows you to use a standalone GPS package ........but of course you won't get a call or text.

If we disable the cellular service we are paying for, then we are guaranteed to have a working phone. 

 

But if you need to dial 911 in an emergency situation .. hopefully you can enable cellular quickly before dialing

 

I'm going to work on testing my other thought which is if we disable "mobile data" which eliminates LTE, text messaging, emails and internet but DOES ALLOW phones/cell to work.

 

I believe this will work as when we make/take a call, that switch from LTE is what's causing the drop.  Again, I have to test this but believe it will work.


 

 

^not a bad idea. .. although I enjoy LTE speeds even during casual browsing, any quick work-around to get the phone working properly would be greta. I would just apply your LTE disable before nav and apply LTE re-enable after . I tether heavily for work so it would be important that I still have LTE available.

 

I dont konw for sure that my phone switches between LTE and 4G/3G as the GPS drops ..... all I know is that the GPS cannot keep up like my other phones in that test I ran.. which is well within a 2 mile diameter area. Could the coverage vary in this small area? MAybe .. but keep us abreast of your fix and I will apply/test it to see if it has any effect, positive or negative.

 

Don't forget, you could also root and apply the GPS fix files from XDA. I plan to soon (in the next 2-3 days). If those fix this problem outright I may find some settlement with ATT for the time being. (in their interest)


pdqgp wrote:
Smartfast wrote:
jmounteer wrote:

In case you missed it, the workaround is to disable the cellular radio ...... FOr some reason, the GPS works fine with the cell radio off.......... This allows you to use a standalone GPS package ........but of course you won't get a call or text.

If we disable the cellular service we are paying for, then we are guaranteed to have a working phone. 

 

But if you need to dial 911 in an emergency situation .. hopefully you can enable cellular quickly before dialing

 

I'm going to work on testing my other thought which is if we disable "mobile data" which eliminates LTE, text messaging, emails and internet but DOES ALLOW phones/cell to work.

 

I believe this will work as when we make/take a call, that switch from LTE is what's causing the drop.  Again, I have to test this but believe it will work.


 

 

^not a bad idea. .. although I enjoy LTE speeds even during casual browsing, any quick work-around to get the phone working properly would be greta. I would just apply your LTE disable before nav and apply LTE re-enable after . I tether heavily for work so it would be important that I still have LTE available.

 

I dont konw for sure that my phone switches between LTE and 4G/3G as the GPS drops ..... all I know is that the GPS cannot keep up like my other phones in that test I ran.. which is well within a 2 mile diameter area. Could the coverage vary in this small area? MAybe .. but keep us abreast of your fix and I will apply/test it to see if it has any effect, positive or negative.

 

Don't forget, you could also root and apply the GPS fix files from XDA. I plan to soon (in the next 2-3 days). If those fix this problem outright I may find some settlement with ATT for the time being. (in their interest)

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 20, 2014 8:39:10 PM
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Edited by pdqgp on Mar 20, 2014 at 8:40:28 PM

Smartfast wrote:

^not a bad idea. .. although I enjoy LTE speeds even during casual browsing, any quick work-around to get the phone working properly would be greta. I would just apply your LTE disable before nav and apply LTE re-enable after . I tether heavily for work so it would be important that I still have LTE available.

 

I dont konw for sure that my phone switches between LTE and 4G/3G as the GPS drops ..... all I know is that the GPS cannot keep up like my other phones in that test I ran.. which is well within a 2 mile diameter area. Could the coverage vary in this small area? MAybe .. but keep us abreast of your fix and I will apply/test it to see if it has any effect, positive or negative.

 

Don't forget, you could also root and apply the GPS fix files from XDA. I plan to soon (in the next 2-3 days). If those fix this problem outright I may find some settlement with ATT for the time being. (in their interest)


 

No go unforunately.   I just drove around the block testing my theory and no-go.   Still drops the GPS Immediately.

 

I'm not familiar with Rooting.  Not opposed to it as I jailbroke my first couple iPhones. 


Smartfast wrote:

^not a bad idea. .. although I enjoy LTE speeds even during casual browsing, any quick work-around to get the phone working properly would be greta. I would just apply your LTE disable before nav and apply LTE re-enable after . I tether heavily for work so it would be important that I still have LTE available.

 

I dont konw for sure that my phone switches between LTE and 4G/3G as the GPS drops ..... all I know is that the GPS cannot keep up like my other phones in that test I ran.. which is well within a 2 mile diameter area. Could the coverage vary in this small area? MAybe .. but keep us abreast of your fix and I will apply/test it to see if it has any effect, positive or negative.

 

Don't forget, you could also root and apply the GPS fix files from XDA. I plan to soon (in the next 2-3 days). If those fix this problem outright I may find some settlement with ATT for the time being. (in their interest)


 

No go unforunately.   I just drove around the block testing my theory and no-go.   Still drops the GPS Immediately.

 

I'm not familiar with Rooting.  Not opposed to it as I jailbroke my first couple iPhones. 

Re: Samsung Galaxy Note 3 GPS Issue

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I just now filed complaint with FTC ,already filed complaint with FCC last month, and signed petition this month  . Hope it helps! !!

I just now filed complaint with FTC ,already filed complaint with FCC last month, and signed petition this month  . Hope it helps! !!

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Mar 20, 2014 8:48:16 PM
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Edited by Smartfast on Mar 20, 2014 at 8:49:38 PM

@pdqgpwrote:

 

I'm not familiar with Rooting.  Not opposed to it as I jailbroke my first couple iPhones. 


Yeah .. according to ATT and samsung it would void your warranty .. so don't do it unless you konw that you can just reverse the whole proceedure if you had to. The downside is the amount of hoops you have to work through. Not for the faint of heart.

 

 

On the up side, I recently received a call and email from Kurt at AT&T's "Office of the President". He said he would investigate and call me back. His connection was very bad....

Let's see what solution or info he comes up with as my RMA replacement phone is headed off to Samsung in Texas


@pdqgpwrote:

 

I'm not familiar with Rooting.  Not opposed to it as I jailbroke my first couple iPhones. 


Yeah .. according to ATT and samsung it would void your warranty .. so don't do it unless you konw that you can just reverse the whole proceedure if you had to. The downside is the amount of hoops you have to work through. Not for the faint of heart.

 

 

On the up side, I recently received a call and email from Kurt at AT&T's "Office of the President". He said he would investigate and call me back. His connection was very bad....

Let's see what solution or info he comes up with as my RMA replacement phone is headed off to Samsung in Texas

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 5:02:00 AM
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I've just been browering the last numerous pages about the GPS problems.  So to sum it up, would I be correct to say that AT&T knows there's a problem and says they are looking into.  However, there is no fix as of yet?  I really don't like changing settings, rooting and all that stuff because I have little knowledge of things like that.  I grew up with a rotory phone with a party line.  

All I know is I purchased this Galaxy Note 3 because the salesman told me it was the answer to my prayers.  I volunteer with the Red Cross and use the GPS to respond to disaster calls.  I usually have to break out with my antique map because it drops and refreshes too many times to be dependable.  Disaster victims look at me like I am working in the stone age when break out a folder with dozens of maps to find my way to the next location.

Hey AT&T we'd appreciate some progress. 

A volunteer fireman who was watching my issued with the maps and the phone, said he sells Verizon phones told me to throw my AT&T phone in the fire and stop around to his store.  Come on guys/gals let's try and get this situation fixed.  People depend on it!  

I've just been browering the last numerous pages about the GPS problems.  So to sum it up, would I be correct to say that AT&T knows there's a problem and says they are looking into.  However, there is no fix as of yet?  I really don't like changing settings, rooting and all that stuff because I have little knowledge of things like that.  I grew up with a rotory phone with a party line.  

All I know is I purchased this Galaxy Note 3 because the salesman told me it was the answer to my prayers.  I volunteer with the Red Cross and use the GPS to respond to disaster calls.  I usually have to break out with my antique map because it drops and refreshes too many times to be dependable.  Disaster victims look at me like I am working in the stone age when break out a folder with dozens of maps to find my way to the next location.

Hey AT&T we'd appreciate some progress. 

A volunteer fireman who was watching my issued with the maps and the phone, said he sells Verizon phones told me to throw my AT&T phone in the fire and stop around to his store.  Come on guys/gals let's try and get this situation fixed.  People depend on it!  

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Mar 21, 2014 5:42:27 AM
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I too am having the same issue with my galaxy note 3 from AT&T. I feel that this issue is completely unacceptable and is way past due for a fix. This has caused such an issue in daily life, when I normally always use my phone GPS that it has frustrated me to the point of wanting to switch carriers as soon as my contract will allow. This is not a small issue for those who are dealing with it, it is a huge issue to not have GPS which most people now use on a daily basis . How has at&t not fixed this problem yet or at least issued a statement letting us know when and how it will be fixed. Listen up at&t, people are extremely frustrated over this and you are losing potential customers because of it. I myself 100% plan on switching to Verizon after seeing how your company has not dealt with this major problem. I would have never switched to this phone had I known this would happen. Get on the ball guys, this is unacceptable.
I too am having the same issue with my galaxy note 3 from AT&T. I feel that this issue is completely unacceptable and is way past due for a fix. This has caused such an issue in daily life, when I normally always use my phone GPS that it has frustrated me to the point of wanting to switch carriers as soon as my contract will allow. This is not a small issue for those who are dealing with it, it is a huge issue to not have GPS which most people now use on a daily basis . How has at&t not fixed this problem yet or at least issued a statement letting us know when and how it will be fixed. Listen up at&t, people are extremely frustrated over this and you are losing potential customers because of it. I myself 100% plan on switching to Verizon after seeing how your company has not dealt with this major problem. I would have never switched to this phone had I known this would happen. Get on the ball guys, this is unacceptable.

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Mar 21, 2014 7:03:58 AM
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Thanks for your post @BillMadara. I'm sorry to hear how it is affecting you. I hope these kind of stories make it out to the major tech blog sites. We've waited too long for a fix.
Thanks for your post @BillMadara. I'm sorry to hear how it is affecting you. I hope these kind of stories make it out to the major tech blog sites. We've waited too long for a fix.

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Mar 21, 2014 9:12:31 AM
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I talk to att and told them about the problem and they switch me to Samsung . they had me go through some prosses and told me it wasn't my phone. It was att problem. Att needs to fix this problem ASAP. This stupid. All they are doing is playing with us.
I talk to att and told them about the problem and they switch me to Samsung . they had me go through some prosses and told me it wasn't my phone. It was att problem. Att needs to fix this problem ASAP. This stupid. All they are doing is playing with us.

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Mar 21, 2014 10:03:38 AM
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They are busy getting money from ppl pre ordering the galaxy s5. No time to fix this issue we've been having for over 2 months
They are busy getting money from ppl pre ordering the galaxy s5. No time to fix this issue we've been having for over 2 months

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their busy botching the S5. I'm going to demand they replace mine with the s5 when it comes out. 

their busy botching the S5. I'm going to demand they replace mine with the s5 when it comes out. 

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Mar 21, 2014 10:09:06 AM
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lol funny you bring this up ! I tweeted attcustomercare " is the at& t galaxy s 5 not going to come with gps like at& t note 3 ?" Lol the reply was " we will make an official statement until product comes out .we dont like to speculate ." HAHAHAHAHAHA
lol funny you bring this up ! I tweeted attcustomercare " is the at& t galaxy s 5 not going to come with gps like at& t note 3 ?" Lol the reply was " we will make an official statement until product comes out .we dont like to speculate ." HAHAHAHAHAHA

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Lol
Lol

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Mar 21, 2014 10:10:55 AM
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sorry "we will not make an official statement " darn it screwed it up lol .
sorry "we will not make an official statement " darn it screwed it up lol .

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 10:11:31 AM
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Btw att pulled the info stating the note 3 has gps
Btw att pulled the info stating the note 3 has gps

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 10:31:35 AM
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Goodluck on getting your phone replaced other than Note 3. I got into a long talk with them about the phone. I demanded something at par with the price and features of note 3, I demanded specifically iphone 5s. They say they cant do this or I buy it at full price. And then I ask, "what about the warranty and the price I paid for my note 3?". They said and I quote, "You still can do or use it whatever you desire about it". What do you guys say? Isn't is stupid for them even to consider that? But anyway I got the same answer for both tech support and his manager "Jeremy". The only difference is that the manager would offer me an alternative of getting no cost alternative of a lower grade phone, which is a Samsung Mega and something else. Then again I told them, are they crazy? Its less than half of the price of my phone and it does not compare to the features at all. 

 

As you can see talking to them is really pointless they will really box you out till you can do nothing about it. They would just tell you at the end that your only option is to wait for the fix. Which maybe release after my warranty is off and then maybe I cannot do anything about it.

 

The way I see it is that the warranty only covers replacement of the device with the same device or something lower. This way they can profit from the difference. The endpoint is that you and me are the biggest loser on this. I dont think the warranty can be applied as well since right from the start they sold you a defective device which takes a while for you to notice the problem. It took me a couple of months till I realize it was a real issue. Part of the reason is that I came from an apple device and using an andriod takes a while to understand. This plays well on their side. I find their practice as a SCAM as well knowing that they acknowledge the problem and still persist on selling the device as well as do not support their ailing customers on time. They may say they are doing something, but when you look at time wise and report wise, they stop telling us the progress and they they stop contributing to the thread no matter people here are really furious. 

 

 

If anyone has a better deal or option that they receive on getting rid of the phone as getting a replacement or reimbursement, or something of settlement please do post, or if you are binded by a contract not to tell messaging privately would work. I am pretty sure everybody would be delighted to see some light.

Goodluck on getting your phone replaced other than Note 3. I got into a long talk with them about the phone. I demanded something at par with the price and features of note 3, I demanded specifically iphone 5s. They say they cant do this or I buy it at full price. And then I ask, "what about the warranty and the price I paid for my note 3?". They said and I quote, "You still can do or use it whatever you desire about it". What do you guys say? Isn't is stupid for them even to consider that? But anyway I got the same answer for both tech support and his manager "Jeremy". The only difference is that the manager would offer me an alternative of getting no cost alternative of a lower grade phone, which is a Samsung Mega and something else. Then again I told them, are they crazy? Its less than half of the price of my phone and it does not compare to the features at all. 

 

As you can see talking to them is really pointless they will really box you out till you can do nothing about it. They would just tell you at the end that your only option is to wait for the fix. Which maybe release after my warranty is off and then maybe I cannot do anything about it.

 

The way I see it is that the warranty only covers replacement of the device with the same device or something lower. This way they can profit from the difference. The endpoint is that you and me are the biggest loser on this. I dont think the warranty can be applied as well since right from the start they sold you a defective device which takes a while for you to notice the problem. It took me a couple of months till I realize it was a real issue. Part of the reason is that I came from an apple device and using an andriod takes a while to understand. This plays well on their side. I find their practice as a SCAM as well knowing that they acknowledge the problem and still persist on selling the device as well as do not support their ailing customers on time. They may say they are doing something, but when you look at time wise and report wise, they stop telling us the progress and they they stop contributing to the thread no matter people here are really furious. 

 

 

If anyone has a better deal or option that they receive on getting rid of the phone as getting a replacement or reimbursement, or something of settlement please do post, or if you are binded by a contract not to tell messaging privately would work. I am pretty sure everybody would be delighted to see some light.

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 10:41:39 AM
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It is definitely frustrating to have AT&T 'sort of' acknowledge the issue but provide ZERO updates.  Oddly enough, when the game 'Battlefield 4' came out and there were bugs (which all BF games have had at launch to some degree or another), it was all over the media.  I think this needs to be picked by more tech/new sites; the lack of communication is simply inexcusable.  I'm sorry, but there needs to be some punishment for this kind of mishandling of communications.

 

For now, I've installed a custom 4.4 ROM based on the kitkat leak and that has fixed the GPS issue.  FYI - it doesn't trip 'KNOX' and you can get back to stock pretty easily.

 

Still, I pre-ordered an unlocked Sony Xperia Z2 from the UK and I'll be getting rid of the Note 3 when AT&T eventually provides a fix.

It is definitely frustrating to have AT&T 'sort of' acknowledge the issue but provide ZERO updates.  Oddly enough, when the game 'Battlefield 4' came out and there were bugs (which all BF games have had at launch to some degree or another), it was all over the media.  I think this needs to be picked by more tech/new sites; the lack of communication is simply inexcusable.  I'm sorry, but there needs to be some punishment for this kind of mishandling of communications.

 

For now, I've installed a custom 4.4 ROM based on the kitkat leak and that has fixed the GPS issue.  FYI - it doesn't trip 'KNOX' and you can get back to stock pretty easily.

 

Still, I pre-ordered an unlocked Sony Xperia Z2 from the UK and I'll be getting rid of the Note 3 when AT&T eventually provides a fix.

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 11:02:54 AM
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@raiu - Can you confirm it was there before?
@raiu - Can you confirm it was there before?

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 11:08:02 AM
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Everyone, be sure to subscribe to this forum to get updates as to when people post to it. It also provides their info too so you don't have to view it here.
Everyone, be sure to subscribe to this forum to get updates as to when people post to it. It also provides their info too so you don't have to view it here.

Re: Samsung Galaxy Note 3 GPS Issue

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Mar 21, 2014 11:43:34 AM
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Hello,

Another note 3 user on ATT network with the gps issue. At first, it happened a few weeks ago when I was driving around a Dallas suburb using navigation. GPS suddenly lost GPS lock and I couldn't get it back even by restarting the app. After reading the comments in this forum, I tried plugging in power to my note while using Google maps navigation. Sure enough, a second after I connected power, the gps signal disappeared and never recovered prior to restarting the phone.

Today, I spoke with an ATT salesperson who was at my work today for employee appreciation event. I told him about the gps issue with the note 3 on ATT network. He had never heard of it, but I told him to just google it and he said he would. Maybe the word will get out and reach critical mass. I am disappointed in this situation, but I've experienced worse. My iPhone 4 had a muted caller issue the first 3 months I owned the phone and there was an angry forum thread just like this. They did eventually fix it, but that issue was clearly Apple's fault.

I hope we get satisfaction soon.

Shane
Hello,

Another note 3 user on ATT network with the gps issue. At first, it happened a few weeks ago when I was driving around a Dallas suburb using navigation. GPS suddenly lost GPS lock and I couldn't get it back even by restarting the app. After reading the comments in this forum, I tried plugging in power to my note while using Google maps navigation. Sure enough, a second after I connected power, the gps signal disappeared and never recovered prior to restarting the phone.

Today, I spoke with an ATT salesperson who was at my work today for employee appreciation event. I told him about the gps issue with the note 3 on ATT network. He had never heard of it, but I told him to just google it and he said he would. Maybe the word will get out and reach critical mass. I am disappointed in this situation, but I've experienced worse. My iPhone 4 had a muted caller issue the first 3 months I owned the phone and there was an angry forum thread just like this. They did eventually fix it, but that issue was clearly Apple's fault.

I hope we get satisfaction soon.

Shane

Re: Samsung Galaxy Note 3 GPS Issue

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