Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Message 1 of 914 (77,671 Views)
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

I had my GPS drop 3 times today driving in my city of San Diego.  Called AT&T last week, talked to 3 ATT reps and the only person who had an idea said that not all ATT towers are LTE, so when my signal transfers from an LTE to one that is not, my GPS is lost.

I opened a case with ATT, but still have not heard anything back from them.

 

No Solution...and my ATT bill is very expensive.

 

I would welcome a call or text from an AT&T rep with a solution.

Dale

 

[edited for privacy]

Message 241 of 914 (2,420 Views)
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

I think the google map update from the app store would not help, our gps problem came from att and they need to come up with a solution. Take a few minutes to file a FCC complaint using the link I shared, rather than wasting your time with att reps over the phone.
Message 242 of 914 (2,397 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

EVERYONE!!!

 

Please click the "Have same problem button" at the bottom of the original post.

http://forums.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-Note-3-GPS-Issue/td-p/3824953...

 

This will let AT&T know how serious it is.   over 14 THOUSAND people have searched/looked at it...  but only 66 have clicked the "same problem button.

 

 

PLEASE!!!   do whatyou need to do (register) and click the button!!

 

Danny

Message 243 of 914 (2,356 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

I called tech support many times and finally got them to send me a replacement phone. the new phone seems to not have any of the GPS issue we are experiencing.

I tested it and my replacement Note 3 passed all my test:

While using google maps in turn by turn nav I:

Picked up a call (twice) and it return to nav easily 

I plugged in the charger and unplugge it a few times, gpd did not drop.

I drove into a 5 level parking garage, it dropped gps as it should but once i came out of the garage, it picked up gps in seconds, crazy fast.

I never reset the gpd or reboot the phone.

My previsous phone failed all these test everytime, and att and Samsung tech support were no help, had no info on this issue.

People don't waste your time trying to fix a lemon, you paid a lot of money for this phone, get it replace and keep replacing it until you got a good one.

I am so happy now, hope you guys the best of luck.

 

Message 244 of 914 (2,330 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

While happy yours is working for the moment trust me it is only temporary
and replacing the phone is a bandaid. It's been confirmed several times
over it's a software issue as T-Mobile and Verizon variants do not have the
issue at all..in addition flashing custom ROMS eliminates the issue
entirely as well. Also some of us myself included have the most recent
version of the phone so it's not limited to early batches either. See you
in a week or two.
Message 245 of 914 (2,327 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

BTW my new build # is the same as the old:

N900AUCUBMJ5

 

it might be hardware related, if it was software, there would be 10 or 100 of thousands of complains on these boards not a few hundred.

 

get your phone replaced

Message 246 of 914 (2,327 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

For the second time it is NOT hardware related almost everyone on these forums (That have reported this issue in the thread) have had their phones replaced 2-3 times some MORE same issue re occurs after 1-3 weeks every single time.  In addition the SAME phone model works fine on T-Mobile and Verizon...along with ""broken"" AT&T phones work FINE after a custom rom flash or flashing with a different GPS file if it was a hardware fault this would NOT fix the issue.  Your issue will re occur and no the forums would NOT have 10,000+ complaints because many people do not use the GPS on their phones (or post on forums).  While i appreciate yours is temporarily fixed please stop spreading false information about something that has been proven by people who are far more technically savy than yourself.  Cheers

Message 247 of 914 (2,324 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

I hope you  psxsage are wrong, cause i love this phone now and am so relieved.

but if the issue comes back again i will root and fix or sell it and buy a Nexus 5

 

it is amazing how useless ATT is, maybe kitkat update will fix it.

Message 248 of 914 (2,327 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I agree AT&T is useless but several people have had the exact same issue as you...replace the phone works lovely for 1-3 weeks till it gets the AT&T updated software issue re occurs.  If after 3+ weeks your phone still works fine passing all those tests Video record it and i will eat my words but thus far it has failed to happen.  Believe me i hope i AM wrong but i would near stake my life on it that i am not.

Message 249 of 914 (2,325 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

psxsage

"technically savy than yourself"?

how do you know what my tech skills are?

for your information, i work as a network admin and tech support for over 15 years.

And I am not claiming I know more than you or anyone on these board, maybe you are a rocket scientist, but I know enough to troubleshot an issue.

Maybe my phone was hardware and everyone else is software? how can you prove one way or the other.

And maybe my will break again, but no need for personal attacks because so far my experience different than you.

I have rooted every tablet and phone i have owned, but not everyone is able to root or knows how to root, plus this phone is hard to root due to att boot lock.

I wanted to post share my experience, because not everyone post once their issue is resolved.

If my breaks again I will post it here first.

Good luck!

Message 250 of 914 (2,316 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

the first thing i did was disable att updates, after setting up the phone.

Message 251 of 914 (2,316 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

You can't Disable the AGPS update data once the device is connected and has a Sim card first of all.  Secondly if you don't recognize the fact the difference between a hardware and software issue their is no way in heck you are a Network Admin for any company in the US.  If you had a computer running windows Vista where it constantly had issues with the graphics card..yet took the EXACT same computer and installed windows 7 and it ran flawlessly would you assume it's a hardware issue? That is the EXACT same issue we are talking here with the GPS issue with the Note 3. 

 

A+/N+/MCSE/CCNA

 

 

P.S in no way was it a personal attack on you, you however displayed a lack of knowledge on the issue and how early you were making an assumption.

 

P.P.S the Note 3 is not all that hard to root in the slightest...however it does void the warranty and on such a high price phone that's an unacceptable solution in my and many others eyes.

 

P.P.P.S No i am not a rocket scientist but i do have a fairly technical background and Diagnostics is my speciality  (Though typically with computers) Still it's a fairly easy diagnosis to make with the info provided that it's 99.9% not a hardware issue.  Is it possible your ONE case was? Sure!  Is it likely? No

 

Message 252 of 914 (2,315 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

psxsage, You do not know what was wrong with my phone, because you did not work on it, end of story.

 

Not a personal attack??  

psxsage  Secondly if you don't recognize the fact the difference between a hardware and software issue their is no way in heck you are a Network Admin for any company in the US.

So if my experience is with this phone so far is not the same as you i can't work in the US in Tech.

 

Like i said maybe my phone's gps will screws up again and if it does i will posted it here first.

BTW I blocked all att firmware update.

Plus you can root without tripping knox,  and i agree with you, we pay a lot for these phones and service and ATT should not be locking them.

Message 253 of 914 (2,308 Views)
Moderator

Re: Samsung Galaxy Note 3 GPS Issue

Everyone wants to have a positive experience while on the Forums - please make sure that you are not detracting from any other user's experience.Your opinions are always welcome, but personal attacks and harassment in the Forum, including through the Forums private messaging system, are not acceptable.



Thanks for your help in keeping the community a friendly, productive environment for all members.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple posts in a single thread.  This will help other users find this information too!!


Message 254 of 914 (2,305 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

Again as i said (if you had read my post) i said is it possible yours was a hardware issue? Sure! Is it likely? No a hardware fault would generally either work or not work not sporadically work.  But we shall see in 3 weeks or so.

 

Second It's not just the firmware that is suspect as replacing ONLY the GPS files with that of the international version of on rooted phones has ALSO fixed the issue.

 

Third you CAN root without tripping Knox

 

[Edited to comply with Guidelines]

 

I look forward to Reading/Seeing how your phone fares in 3 weeks and hope for both our sakes that i AM wrong.

Message 255 of 914 (2,300 Views)
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