11-18-2013 8:12 PM
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
Solved! Go to Solution.
01-24-2014 7:15 PM
01-24-2014 7:29 PM
01-25-2014 7:57 AM - edited 01-25-2014 7:59 AM
At about 7pm last night I connected to my house WiFi and GPS still worked. I then went out at about 8:15, I tethered my Note 3 to my Galaxy S2 (the sim card is in the S2) and it still worked.
just test again this morning; 12 hr mark since Wifi, and it's still working. I'll test again at about 8:30~am (12 hr mark since tether) and see if it makes a difference.
One thing that was odd, when I connected the Note 3 to my S2 by tether last night (8:15ish pm), I got the "Prevention Information" popup for the 1st time??? No idea if it is connected to the issue, but it is odd since that was a wifi to S2 and the S2 was on LTE.
01-25-2014 4:58 PM
I just got my Note 3 yesterday and noticed my poor GPS performance today.
I bought it at an AT&T store on the NEXT program. Can I return it and get a new replacement? What should I expect?
01-25-2014 7:44 PM - edited 01-25-2014 7:46 PM
Well 24.5 hours since I started using Wi-Fi (and yes I used gps a lot with Google maps), just tested 4 times including a simple reboot and it still works.
Now I'm going to sign into everything and install my apps. Just no SIM card. If all is good in 24hrs, I'm going to put the sum card back in. If it happens after that, I'm going to be convinced the issue is the A-Gps data.
I made a backup of the 6 gps config files. When the issue returns, I'll try and compare them and see what changed.
Does anyone know where the A-Gps data is stored?
01-25-2014 10:25 PM
I have the same problem too. I replace my note 3 once. And it has the same old problem. I wished ATT and Samsung would do something about this. It is true, for an expensive phone it is really frustrating to find out it is just defective. not really worth the money or the switch from my previous iphone.
Ill probably start putting negative reviews on the device on all of the review boards so it gets some steam. I got mine when they release the phone and until now it has no solution. Really ridiculous....
Guys I suggest each one of us go to these site and post a negative review just to make noise. We all deserve better for our money and time.
01-26-2014 8:59 AM
So.. this is an AT&T issue.. does anyone know if it is a Tmobil problem as well? anyone have a T-Mobil sim card they can put into a (reset) AT&T Note 3 ???
I NEED the GPS to work... if this is an AT&T issue, can I take my $800 phone toT-Mobil, and by pass this problem?
01-26-2014 1:11 PM
Problem here too. I clicked the I have the problem too button in first post and PM'd the support person who posted in here.
I just bought my Note 3 on Friday and problems crept up yesterday while driving. Now it also happens when using Endomondo to track my walking/running. Endomondo worked just fine on Friday afternoon.
I don't want to root as I don't want to void my warranty (I've rooted phones before, so I'm not a stranger to doing it; just don't want to void my warranty on such an expensive phone).
I love the Note 3 other than this GPS issue, but I have to have a solidly working GPS. It's now a race to see if they can fix the issue before my 14 day return period is up. Might just be switching to a different phone even though I really don't want to.
01-26-2014 3:08 PM
01-26-2014 3:40 PM
01-26-2014 8:20 PM
01-26-2014 8:28 PM
01-27-2014 1:10 AM
@james27007 It's a P.I.T.A. what you're doing man, way to take one for the team. I'd say stay on no SIM with all your apps loaded for 48 hours just to make sure. In one of the threads over at XDA, one person mentioned that AT&T swapped out his SIM and that seemed to have solved the problem for him, seems highly unlikely that we'd all have a faulty SIM but I'm putting it out there. But from your experiment it's pointing more and more to having something to do with the SIM or mobile data. I still think it's done sort of sync the phone does, just don't know what. Some sync that happens over mobile data but not WiFi.
The one thing that is abundantly clear from your experiment is that we can lay to rest the question of hardware or software. It was already clear from in the information we had before, but there were still people who was convinced it was hardware, this should lay all doubts to rest.
01-27-2014 4:25 AM
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