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Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Mar 27, 2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


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Samsung Galaxy Note 3 GPS Issue

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Nov 20, 2013 3:20:09 PM
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Yikes!  I've just really started to notice that my 'New' Samsung Galaxy Note 3 has a problem with the GPS.

 

When driving around places where GPS should be perfect my Note3 tells me that I've lost GPS connection. This has happened several times in the last week.

 

Also, when driving around using Google Maps, the 'dot' that indicates my location does not update properly! The dot just sticks on the screen when it should be moving!

Yikes!  I've just really started to notice that my 'New' Samsung Galaxy Note 3 has a problem with the GPS.

 

When driving around places where GPS should be perfect my Note3 tells me that I've lost GPS connection. This has happened several times in the last week.

 

Also, when driving around using Google Maps, the 'dot' that indicates my location does not update properly! The dot just sticks on the screen when it should be moving!

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Nov 21, 2013 4:45:25 PM
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I am having the same problem with my Samsung galaxy note 3 with AT&T. It seems like if an email comes in or text or any other type of activity the Gps signal is lost. I have tried several different navigation apps and all the same result. It was working well for a month but my phone received an over the air update and this may be when it stopped working. To remedy AT&T has refreshed my phone and I have also done a complete factory reset with no success.
I am having the same problem with my Samsung galaxy note 3 with AT&T. It seems like if an email comes in or text or any other type of activity the Gps signal is lost. I have tried several different navigation apps and all the same result. It was working well for a month but my phone received an over the air update and this may be when it stopped working. To remedy AT&T has refreshed my phone and I have also done a complete factory reset with no success.

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Nov 22, 2013 6:07:28 AM
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Ok... More information. It is not activity like email or phone calls causing the loss of signal. I have tested the GPS loss of signal a few times on the same travel route and it always happens in the same locations. Maybe it is possible the signal is lost when transitioning between cell towers. If I pull down the notification pane and turn off GPS and turn it back on it locks on to the signal again until the next problem location.
Ok... More information. It is not activity like email or phone calls causing the loss of signal. I have tested the GPS loss of signal a few times on the same travel route and it always happens in the same locations. Maybe it is possible the signal is lost when transitioning between cell towers. If I pull down the notification pane and turn off GPS and turn it back on it locks on to the signal again until the next problem location.

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Nov 23, 2013 5:30:54 AM
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Tested the GPS again today and paid attention to when signal was lost on my Samsung galaxy note 3. It happens when the network connection switches between 4G and 4G LTE. This appears to be the issue.
Tested the GPS again today and paid attention to when signal was lost on my Samsung galaxy note 3. It happens when the network connection switches between 4G and 4G LTE. This appears to be the issue.

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Nov 24, 2013 4:48:27 PM
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So what is the Solution?This is very Frustrating having to lose the GPS Signal on my Galaxy Note 3 while Driving .
Any suggested help?
So what is the Solution?This is very Frustrating having to lose the GPS Signal on my Galaxy Note 3 while Driving .
Any suggested help?

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Nov 25, 2013 5:38:50 AM
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I agree this is extremely frustrating. I turned off under settings power saver mode Cpu Power saving and it seems to help a little but I still lose signal just not as often. I also tried shutting down any applications that have location services like weather bug and zillow. I have made progress and I am still trying to figure it out. Samsung and AT&T support did not provide me with any useful direction.
I agree this is extremely frustrating. I turned off under settings power saver mode Cpu Power saving and it seems to help a little but I still lose signal just not as often. I also tried shutting down any applications that have location services like weather bug and zillow. I have made progress and I am still trying to figure it out. Samsung and AT&T support did not provide me with any useful direction.

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Nov 25, 2013 2:09:28 PM
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UPDATE:  Seems to be working now!!

 

I finally did a 'Factory Reset' on my Samsung Note3 and it seems to fix my GPS dropping out issue..

 

More info:  

Note:  I use a paid (non rooted) program called 'MyBackup Pro' to backup to an SD Card.  I backed up both 'Data' (phone Logs, SMS-text messages, and MMS data) and I also did an 'Apps' backup (which is a backup of the APK files for all the applications that I have installed on my Note3 phone).  

-I restored the Note3 to 'Factory Restore/Reset; (Settings/General/Backup and reset/Factory data reset).  

-I tested the Note3 GPS by driving about 60miles using Google Navigation and I did not experience any Lost Signal issues!  :-)

I then restored (using MyBackup Pro) my SMS, MMS and Call Logs as well as my Apps. But then when I tested my GPS using Google Navigation again, I experienced 'Signal Lost' issues again!! :-(

-I once again did a 'Factory Reset' and then only restored my Data (SMS, MMS and Call Logs) and not the APPS.  I test the GPS again by driving over 100miles with no issues.

 

***So for me, it seems to be an issue with some Application/s that I've installed on my Note3! 

 

I now only installing a few apps and testing to see if my GPS is affected.

 

I will report back with my finding soon.

 

I love the Note3!  But I'm really bummed about this GPS lost signal issue.  Hopefully I can figure out which application is causing the issue.

 

 

 

 

UPDATE:  Seems to be working now!!

 

I finally did a 'Factory Reset' on my Samsung Note3 and it seems to fix my GPS dropping out issue..

 

More info:  

Note:  I use a paid (non rooted) program called 'MyBackup Pro' to backup to an SD Card.  I backed up both 'Data' (phone Logs, SMS-text messages, and MMS data) and I also did an 'Apps' backup (which is a backup of the APK files for all the applications that I have installed on my Note3 phone).  

-I restored the Note3 to 'Factory Restore/Reset; (Settings/General/Backup and reset/Factory data reset).  

-I tested the Note3 GPS by driving about 60miles using Google Navigation and I did not experience any Lost Signal issues!  :-)

I then restored (using MyBackup Pro) my SMS, MMS and Call Logs as well as my Apps. But then when I tested my GPS using Google Navigation again, I experienced 'Signal Lost' issues again!! :-(

-I once again did a 'Factory Reset' and then only restored my Data (SMS, MMS and Call Logs) and not the APPS.  I test the GPS again by driving over 100miles with no issues.

 

***So for me, it seems to be an issue with some Application/s that I've installed on my Note3! 

 

I now only installing a few apps and testing to see if my GPS is affected.

 

I will report back with my finding soon.

 

I love the Note3!  But I'm really bummed about this GPS lost signal issue.  Hopefully I can figure out which application is causing the issue.

 

 

 

 

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Nov 25, 2013 2:22:15 PM
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I would pay special attention to the apps that use location services to track location. I have spent today disabling location services on these apps. I will test it tonight. Thanks for the update.
I would pay special attention to the apps that use location services to track location. I have spent today disabling location services on these apps. I will test it tonight. Thanks for the update.

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Nov 25, 2013 4:33:00 PM
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After disabling apps that use location services GPS works perfectly. The one that may have been causing my issue was weather.com.
After disabling apps that use location services GPS works perfectly. The one that may have been causing my issue was weather.com.

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Nov 29, 2013 10:25:38 AM
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I have noticed that the  "Lost GPS Signal" Issue does not occur on Iphone 5 when using Google Maps  even though the Weather Channel App is installed. So does this mean that the Andriod version of the  Weather Channel App is buggy?

I have noticed that the  "Lost GPS Signal" Issue does not occur on Iphone 5 when using Google Maps  even though the Weather Channel App is installed. So does this mean that the Andriod version of the  Weather Channel App is buggy?

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Dec 2, 2013 8:37:50 AM
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pchegoor wrote:

I have noticed that the  "Lost GPS Signal" Issue does not occur on Iphone 5 when using Google Maps  even though the Weather Channel App is installed. So does this mean that the Andriod version of the  Weather Channel App is buggy?


Android version may well be more "buggy" but your leap in logic does not prove it either way.  The iPhone is a completely different device, different OS, different radio hardware.  Making a one-to-one comparison is inconclusive at best.  Many factors can be at play.

 

Although it is true that developing for Android tends to be more challenging for software companies, as there is a much larger variety of hardware devices they need to program and test for.


pchegoor wrote:

I have noticed that the  "Lost GPS Signal" Issue does not occur on Iphone 5 when using Google Maps  even though the Weather Channel App is installed. So does this mean that the Andriod version of the  Weather Channel App is buggy?


Android version may well be more "buggy" but your leap in logic does not prove it either way.  The iPhone is a completely different device, different OS, different radio hardware.  Making a one-to-one comparison is inconclusive at best.  Many factors can be at play.

 

Although it is true that developing for Android tends to be more challenging for software companies, as there is a much larger variety of hardware devices they need to program and test for.

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Dec 3, 2013 6:19:10 PM
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So Frustrated! why is this not aknowledged by ATT and Samsung?

So Frustrated! why is this not aknowledged by ATT and Samsung?

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Dec 3, 2013 8:17:23 PM
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How do I disable location services on indovidual apps. I only see an option to totally switch off location service.

How do I disable location services on indovidual apps. I only see an option to totally switch off location service.

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Dec 4, 2013 9:00:28 AM
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Hello everyone, there are no known hardware issues that I know of, it is possible that some app is causing it and as jam_out_man reported, a factory reset might be a solution. You can contact technical support for some troubleshooting, but make sure to back up all of your personal data first. If you want a specialist to contact you directly, please send us a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello everyone, there are no known hardware issues that I know of, it is possible that some app is causing it and as jam_out_man reported, a factory reset might be a solution. You can contact technical support for some troubleshooting, but make sure to back up all of your personal data first. If you want a specialist to contact you directly, please send us a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Samsung Galaxy Note 3 GPS Issue

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Dec 4, 2013 12:56:52 PM
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bigjag35 wrote:

So Frustrated! why is this not aknowledged by ATT and Samsung?


Because it may not be an issue that everyone is experiencing.  At least one response above indicated that a factory reset solved the issue for that person, which indicates it was an app or setting on the phone that was interferring with the GPS.


bigjag35 wrote:

So Frustrated! why is this not aknowledged by ATT and Samsung?


Because it may not be an issue that everyone is experiencing.  At least one response above indicated that a factory reset solved the issue for that person, which indicates it was an app or setting on the phone that was interferring with the GPS.

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Dec 5, 2013 9:07:55 PM
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Edited by Phil-101 on Dec 5, 2013 at 9:25:19 PM

Factory reset does not solve alot of the issues with the note 3. Root ... get rid of all the bloat. At&t answer to everything....do a factory rest. If its a problem with system app that will not fix a problem. I was having problem with wifi saying..." your wifi connection is unstable" at&t had no idea why. How to fix...go to phone press *#0011# press menu press wifi then turn off wifi power save. I showed an At&t employee how to do that...hmmmm

 

[Edited to comply with Guidelines]

Factory reset does not solve alot of the issues with the note 3. Root ... get rid of all the bloat. At&t answer to everything....do a factory rest. If its a problem with system app that will not fix a problem. I was having problem with wifi saying..." your wifi connection is unstable" at&t had no idea why. How to fix...go to phone press *#0011# press menu press wifi then turn off wifi power save. I showed an At&t employee how to do that...hmmmm

 

[Edited to comply with Guidelines]

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]
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Dec 6, 2013 10:12:23 AM
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Turning off the weather app and uninstalling apps that require location seems to help somewhat if you have early GPS issues. But it seems like the longer the location apps are active, the longer GPS chip is active trying to do computation for both maps andlocation applications it increase the likely hood of overheating the GPS chip and damaging itself. My note 1 had that exact problem, i didn't know about the locations apps and 1 year later the GPS quit working permenently. Now having similar issues with Note 3, but turning off location apps does help a lot. 

Turning off the weather app and uninstalling apps that require location seems to help somewhat if you have early GPS issues. But it seems like the longer the location apps are active, the longer GPS chip is active trying to do computation for both maps andlocation applications it increase the likely hood of overheating the GPS chip and damaging itself. My note 1 had that exact problem, i didn't know about the locations apps and 1 year later the GPS quit working permenently. Now having similar issues with Note 3, but turning off location apps does help a lot. 

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Dec 7, 2013 9:00:36 AM
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Edited by Paopao on Dec 7, 2013 at 9:05:18 AM

DarkEnigma wrote:

Turning off the weather app and uninstalling apps that require location seems to help somewhat if you have early GPS issues. But it seems like the longer the location apps are active, the longer GPS chip is active trying to do computation for both maps andlocation applications it increase the likely hood of overheating the GPS chip and damaging itself. My note 1 had that exact problem, i didn't know about the locations apps and 1 year later the GPS quit working permenently. Now having similar issues with Note 3, but turning off location apps does help a lot. 



Could you please give us a list of apps that requires location? Does turning off GPS when not in use helps preserve the GPS chip?

 

Thank you.


DarkEnigma wrote:

Turning off the weather app and uninstalling apps that require location seems to help somewhat if you have early GPS issues. But it seems like the longer the location apps are active, the longer GPS chip is active trying to do computation for both maps andlocation applications it increase the likely hood of overheating the GPS chip and damaging itself. My note 1 had that exact problem, i didn't know about the locations apps and 1 year later the GPS quit working permenently. Now having similar issues with Note 3, but turning off location apps does help a lot. 



Could you please give us a list of apps that requires location? Does turning off GPS when not in use helps preserve the GPS chip?

 

Thank you.

Re: Samsung Galaxy Note 3 GPS Issue

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Dec 7, 2013 9:03:50 AM
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Edited by Paopao on Dec 7, 2013 at 9:04:53 AM

pacert wrote:

Factory reset does not solve alot of the issues with the note 3. Root ... get rid of all the bloat. At&t answer to everything....do a factory rest. If its a problem with system app that will not fix a problem. I was having problem with wifi saying..." your wifi connection is unstable" at&t had no idea why. How to fix...go to phone press *#0011# press menu press wifi then turn off wifi power save. I showed an At&t employee how to do that...hmmmm

 

[Edited to comply with Guidelines]




This helped me with my unstable wifi problems. Thank you sir!


pacert wrote:

Factory reset does not solve alot of the issues with the note 3. Root ... get rid of all the bloat. At&t answer to everything....do a factory rest. If its a problem with system app that will not fix a problem. I was having problem with wifi saying..." your wifi connection is unstable" at&t had no idea why. How to fix...go to phone press *#0011# press menu press wifi then turn off wifi power save. I showed an At&t employee how to do that...hmmmm

 

[Edited to comply with Guidelines]




This helped me with my unstable wifi problems. Thank you sir!

Re: Samsung Galaxy Note 3 GPS Issue

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Dec 7, 2013 9:12:35 AM
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Edited by Paopao on Dec 7, 2013 at 9:34:24 AM

Delpidg wrote:
Tested the GPS again today and paid attention to when signal was lost on my Samsung galaxy note 3. It happens when the network connection switches between 4G and 4G LTE. This appears to be the issue.

I had the same observations too. If there is a way to switch off LTE and remain on 4G only when using GPS, that might help us.

 

Turning the GPS off via the status and turning it on again re-establishes the GPS signal and location on the maps. Can be very annoying having to do it everytime signal drops.

 

Some users reported that installing GPS Status & Toolbox helped them. It didn't in my case.


Delpidg wrote:
Tested the GPS again today and paid attention to when signal was lost on my Samsung galaxy note 3. It happens when the network connection switches between 4G and 4G LTE. This appears to be the issue.

I had the same observations too. If there is a way to switch off LTE and remain on 4G only when using GPS, that might help us.

 

Turning the GPS off via the status and turning it on again re-establishes the GPS signal and location on the maps. Can be very annoying having to do it everytime signal drops.

 

Some users reported that installing GPS Status & Toolbox helped them. It didn't in my case.

Re: Samsung Galaxy Note 3 GPS Issue

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Dec 7, 2013 9:53:13 AM
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I instaleld a free app - Permissions Manager and using this, was able to disable location permissions for almost all other apps. After this, I still got the GPS Signal Lost message, although very rarely. 

I went to the ATT Device Support Center with this issue. They told me they removed the SIM and inserted it back again, and they said this should help. 

 

After a couple of days testing, I find the message does come up, but very rarely, and even when it does come up, it immediately picks the GPS signal on its own and continues to guide me, without me having to kill the app and key in my destination again.

 

Now I am happy with my Note 3.

 

I instaleld a free app - Permissions Manager and using this, was able to disable location permissions for almost all other apps. After this, I still got the GPS Signal Lost message, although very rarely. 

I went to the ATT Device Support Center with this issue. They told me they removed the SIM and inserted it back again, and they said this should help. 

 

After a couple of days testing, I find the message does come up, but very rarely, and even when it does come up, it immediately picks the GPS signal on its own and continues to guide me, without me having to kill the app and key in my destination again.

 

Now I am happy with my Note 3.

 

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Dec 18, 2013 1:44:01 PM
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add me to this list.  Called AT&T and worked with tech support to try to figure out what the problem was..

 

anyone figure out the solution yet?

 

I've tried about every trouble shoot technique mentioned on xda forums to no avail.

 

Really frustrating!!

add me to this list.  Called AT&T and worked with tech support to try to figure out what the problem was..

 

anyone figure out the solution yet?

 

I've tried about every trouble shoot technique mentioned on xda forums to no avail.

 

Really frustrating!!

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Dec 20, 2013 3:21:29 PM
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Found a solution that worked for me. Goto Settings->General-> Application Manager-> ALL

Scroll Down to App called Samsung Apps and unistall all updates to factory setting.

 

This fixed my GPS drop out issue.

 

Also install an APP called Samsung TTS HD US English to improve the voice quality of your Maps app

Found a solution that worked for me. Goto Settings->General-> Application Manager-> ALL

Scroll Down to App called Samsung Apps and unistall all updates to factory setting.

 

This fixed my GPS drop out issue.

 

Also install an APP called Samsung TTS HD US English to improve the voice quality of your Maps app

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Jan 1, 2014 1:41:22 PM
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Edited by pchegoor on Jan 2, 2014 at 12:27:44 AM

Unfortunately this Does not work for me.

 

Judging by the other comments above it is SAFE to say that GPS on Note 3 should not be used as it is NOT dependable.

 

 

Unfortunately this Does not work for me.

 

Judging by the other comments above it is SAFE to say that GPS on Note 3 should not be used as it is NOT dependable.

 

 

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 4, 2014 12:09:56 PM
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Any update on this from your Side : jam_out_man ?
Any update on this from your Side : jam_out_man ?

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Jan 5, 2014 3:42:37 PM
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Same issue with my Note 3. Constantly loosing the GPS signal. Sometimes just for a short jump, sometimes long enough to cause me to loose my way. I had an HTC Vivid before this and that was practically the only saving grace of that lemon- the GPS worked well. My problem started from the purchase of the phone so an app is not likely the issue. It has improved over time without me doing anything. I'll consider a factory reset but not happy about it. 

Same issue with my Note 3. Constantly loosing the GPS signal. Sometimes just for a short jump, sometimes long enough to cause me to loose my way. I had an HTC Vivid before this and that was practically the only saving grace of that lemon- the GPS worked well. My problem started from the purchase of the phone so an app is not likely the issue. It has improved over time without me doing anything. I'll consider a factory reset but not happy about it. 

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Jan 5, 2014 3:43:58 PM
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and now to automatically register the tread for replies. Smiley Happy 

and now to automatically register the tread for replies. Smiley Happy 

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Jan 6, 2014 11:09:36 AM
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Same issue with my note 3.  last three days have been a real pain.  i can get the gps signal back fairly quickly by launching GPS status app (free), then it stays active for a few seconds to several minutes.  THe problem seems to be worse in week network areas.  Perhaps it is tied to 4G to 4G_LTE switching as an earlier post mentions.  Help would be nice.

Same issue with my note 3.  last three days have been a real pain.  i can get the gps signal back fairly quickly by launching GPS status app (free), then it stays active for a few seconds to several minutes.  THe problem seems to be worse in week network areas.  Perhaps it is tied to 4G to 4G_LTE switching as an earlier post mentions.  Help would be nice.

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Jan 6, 2014 2:47:53 PM
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I've had three of the following: S2, S3, two S4's, and now my Note 3. The Note 3 GPS is terrible. We've had no problems with any of the other phones and this is the newest and most expensive one. I'm happy to see I'm not the only one with thek issue yeti feel it should not even be an issue as this phone is better than all of the other phones I've listed in every way except the faulty gps. They need a fix. It is not a temperature related issue. Cell phone towers and GPS satellites are two different animals so I don't understand why one would affect the other.
I've had three of the following: S2, S3, two S4's, and now my Note 3. The Note 3 GPS is terrible. We've had no problems with any of the other phones and this is the newest and most expensive one. I'm happy to see I'm not the only one with thek issue yeti feel it should not even be an issue as this phone is better than all of the other phones I've listed in every way except the faulty gps. They need a fix. It is not a temperature related issue. Cell phone towers and GPS satellites are two different animals so I don't understand why one would affect the other.

Re: Samsung Galaxy Note 3 GPS Issue

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