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Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Mar 27, 2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

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Samsung Galaxy Note 3 GPS Issue

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Apr 6, 2014 7:28:24 AM
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4.4.2 for the Galaxy S4, yes. But for the S4 Active, it will be awhile. Not as many of them, so of course, ATT lags behind on that one.

 

I cant believe there are 27 pages of discussion on the note 3 problem, but almost nothing on the S4. I wonder if it is just the S4 Active? they are different beasts.

4.4.2 for the Galaxy S4, yes. But for the S4 Active, it will be awhile. Not as many of them, so of course, ATT lags behind on that one.

 

I cant believe there are 27 pages of discussion on the note 3 problem, but almost nothing on the S4. I wonder if it is just the S4 Active? they are different beasts.

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Apr 6, 2014 7:36:42 AM
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Edited by Phil-101 on Apr 9, 2014 at 8:49:16 PM

I drive 2+ hours daily for work, since the update I've been golden however and GPS finally works as it should.

 

[Legal discussions are not permitted per the Guidelines]

I drive 2+ hours daily for work, since the update I've been golden however and GPS finally works as it should.

 

[Legal discussions are not permitted per the Guidelines]

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 6, 2014 11:12:41 AM
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Yes . ATT had poor handling when it came to this situation with GPS . So again I did the trick and showing my step son in the car with GPS problem while in while in my lap in the car . lol I was like " check this out , on my leg/lap my lap GPS signal blinking . Hold phone in my hand ,GPS locks in 5 seconds . Put back in my lap ,stays locked for like 3 seconds and icon starts blinking ." I was thinking doing a video showing everyone lol .
Yes . ATT had poor handling when it came to this situation with GPS . So again I did the trick and showing my step son in the car with GPS problem while in while in my lap in the car . lol I was like " check this out , on my leg/lap my lap GPS signal blinking . Hold phone in my hand ,GPS locks in 5 seconds . Put back in my lap ,stays locked for like 3 seconds and icon starts blinking ." I was thinking doing a video showing everyone lol .

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Apr 7, 2014 5:09:18 AM
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I had a regular S4 and had the exact same problem too, it was what prompted me to go to the Note 3. Yesterday for the first time since the 4.4.2 update, I took the trip that always causes GPS drops and had no issues at all. I even had people call and text me and no drops at all. Here's hoping the problem is gone for me.

I had a regular S4 and had the exact same problem too, it was what prompted me to go to the Note 3. Yesterday for the first time since the 4.4.2 update, I took the trip that always causes GPS drops and had no issues at all. I even had people call and text me and no drops at all. Here's hoping the problem is gone for me.

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Apr 10, 2014 9:41:35 PM
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Edited by tomgutz on Apr 10, 2014 at 9:42:29 PM

Thank you to me! I finally solved it. I went to T-Mobile. I got a better package now for a cheaper price! And I used my ATT Note 3 there and trade in a prehistoric phone!

Thank you to me! I finally solved it. I went to T-Mobile. I got a better package now for a cheaper price! And I used my ATT Note 3 there and trade in a prehistoric phone!

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 12, 2014 4:53:48 PM
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So I updated to kitkat and thought the problem was solved but still not a full fix. I still lose GPS signal multiple times during a trip. Although the GPS is still able to pick up the signal after a minute or so after its lost, I still find it really annoying that it drops the signal and I have to wait for it to pick back up before I can proceed with my route. In the end I am still disappointed with this phone and its GPS issues.
So I updated to kitkat and thought the problem was solved but still not a full fix. I still lose GPS signal multiple times during a trip. Although the GPS is still able to pick up the signal after a minute or so after its lost, I still find it really annoying that it drops the signal and I have to wait for it to pick back up before I can proceed with my route. In the end I am still disappointed with this phone and its GPS issues.

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Apr 12, 2014 5:01:31 PM
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Wow I just tried this and mine does the exact same thing...
Wow I just tried this and mine does the exact same thing...

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 13, 2014 11:47:28 AM
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The Kit Kat update did not fix this issue. I just did the same drive and the whole trip "GPS Signal Lost". My Tracks shows a loss of signal every couple miles. I'm on a major Highway driving and it has no clue where I am. Most of the signal losses come at the exits which is even more ridiculous. Can't believe nothing is being done about this after all this time!
The Kit Kat update did not fix this issue. I just did the same drive and the whole trip "GPS Signal Lost". My Tracks shows a loss of signal every couple miles. I'm on a major Highway driving and it has no clue where I am. Most of the signal losses come at the exits which is even more ridiculous. Can't believe nothing is being done about this after all this time!

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Apr 13, 2014 1:09:13 PM
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Why do you have trouble believing ATT is doing nothing about it. It took GM over ten years to admit there was a problem with the ignition switch and they were killing people.

 

But, back on topic.... I have a Galaxy S4 Active. According to ATT, it's software is up to date, Android 4.3. :-(

 

I have the probem with the GPS dropping all the time. It appears to happen when I am getting switched from one tower to another, since out here in NJ, we have 4G LTE almost everywhere.

 

BUT - I found the perfect fix! I turn Airplane Mode ON. Then I turn blue tooth back on so my BLE Heart Monitor works and everything works fine. Of course, there are no maps without the internet, but Endmondo still tracks my location and records my speed, etc. I believe it is a problem with the cellular radio grabing the GPS and messing it up when towers change. Probably related to E911 location determination.

 

So, Thank You ATT for giving me a phone or a GPS for navigation, but not both at the same time. Man, as soon as the contract expires, its bye bye.

 

But I cannot believe that so few people are expericening this problem. Not many are trying to navigate with thier smart phones? Using TomToms?

Why do you have trouble believing ATT is doing nothing about it. It took GM over ten years to admit there was a problem with the ignition switch and they were killing people.

 

But, back on topic.... I have a Galaxy S4 Active. According to ATT, it's software is up to date, Android 4.3. :-(

 

I have the probem with the GPS dropping all the time. It appears to happen when I am getting switched from one tower to another, since out here in NJ, we have 4G LTE almost everywhere.

 

BUT - I found the perfect fix! I turn Airplane Mode ON. Then I turn blue tooth back on so my BLE Heart Monitor works and everything works fine. Of course, there are no maps without the internet, but Endmondo still tracks my location and records my speed, etc. I believe it is a problem with the cellular radio grabing the GPS and messing it up when towers change. Probably related to E911 location determination.

 

So, Thank You ATT for giving me a phone or a GPS for navigation, but not both at the same time. Man, as soon as the contract expires, its bye bye.

 

But I cannot believe that so few people are expericening this problem. Not many are trying to navigate with thier smart phones? Using TomToms?

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Apr 13, 2014 5:33:57 PM
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@rpreuss I feel the same way. You might want to take a look at T-mobile promo. So you dont have to wait for your contract.

@rpreuss I feel the same way. You might want to take a look at T-mobile promo. So you dont have to wait for your contract.

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Apr 13, 2014 9:24:11 PM
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@rpreuss - Do you have a Note 3? I have both the Note 3 and the S4 Active. My Note 3 gave me problems with GPS discussed in this Note 3 thread. But that was fully fixed in the KitKat update. As far as my S4 Active is concerned, I never experienced the same GPS problems. It may not be on KitKat but it works flawlessly.
@rpreuss - Do you have a Note 3? I have both the Note 3 and the S4 Active. My Note 3 gave me problems with GPS discussed in this Note 3 thread. But that was fully fixed in the KitKat update. As far as my S4 Active is concerned, I never experienced the same GPS problems. It may not be on KitKat but it works flawlessly.

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Apr 14, 2014 11:44:31 AM
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No, I do not have a Note 3. Only my S4 Active. First, let me re-cap from a couple of pages ago:

 

A bit of history - Last October I drove from New Jersey to Arkansas and back, using the "Maps" app and Waze. Worked perfectly. Also used Runtastic Pro, Endomondo Pro, and MapMyRide on my bike... NO PROBLEMS. Then, in January, 2014 I updated to Android version 4.3. Now that spring is here, I started trying to use my S4 Active on my bike rides and found the GPS was constantly dropping. I cant say I noticed it was when changing from 4g to 4gLTE, but it was occurring when I was handed from one tower to the next. Repeatable at the same location.

 

A little more information.

 

First, I like to use a  small, free app to test the GPS... "GPS Test" by Chartcross Ltd. It is good for showing a quick gps "fix" and I can watch the status in the status bar. Starts flashing and goes solid.

Start driving and after a short while (less than a half mile up to several) the GPS icon in the status bar disappears and the app stops responding. The satellite bars freeze and the displayed speed freezes. Also, the displayed time freezes.

 

I can then slide down the status bar, turn off the GPS and re-start it, go back to the still running app and it is working again.

 

Next test, and this always works. While displaying the status of the GPS using GPS Test, CALL THE CELL PHONE! Immediately, the GPS icon in the status bar disappears and the app locks. This is with one ring and then hanging up the call. I don't even answer it.

 

Repeatable 100% of the time. I cannot believe no one else has the problem. Remember, it all started with Android 4.3 update I did in January.

 

And, if I turn Airplane Mode ON and then re-enable blue tooth, it works fine. But of course, there is no Internet or cell phone use.

 

I am just hoping that if and when AT&T releases 4.4 to us S4 Active users that the problem will go away.

 

No, I do not have a Note 3. Only my S4 Active. First, let me re-cap from a couple of pages ago:

 

A bit of history - Last October I drove from New Jersey to Arkansas and back, using the "Maps" app and Waze. Worked perfectly. Also used Runtastic Pro, Endomondo Pro, and MapMyRide on my bike... NO PROBLEMS. Then, in January, 2014 I updated to Android version 4.3. Now that spring is here, I started trying to use my S4 Active on my bike rides and found the GPS was constantly dropping. I cant say I noticed it was when changing from 4g to 4gLTE, but it was occurring when I was handed from one tower to the next. Repeatable at the same location.

 

A little more information.

 

First, I like to use a  small, free app to test the GPS... "GPS Test" by Chartcross Ltd. It is good for showing a quick gps "fix" and I can watch the status in the status bar. Starts flashing and goes solid.

Start driving and after a short while (less than a half mile up to several) the GPS icon in the status bar disappears and the app stops responding. The satellite bars freeze and the displayed speed freezes. Also, the displayed time freezes.

 

I can then slide down the status bar, turn off the GPS and re-start it, go back to the still running app and it is working again.

 

Next test, and this always works. While displaying the status of the GPS using GPS Test, CALL THE CELL PHONE! Immediately, the GPS icon in the status bar disappears and the app locks. This is with one ring and then hanging up the call. I don't even answer it.

 

Repeatable 100% of the time. I cannot believe no one else has the problem. Remember, it all started with Android 4.3 update I did in January.

 

And, if I turn Airplane Mode ON and then re-enable blue tooth, it works fine. But of course, there is no Internet or cell phone use.

 

I am just hoping that if and when AT&T releases 4.4 to us S4 Active users that the problem will go away.

 

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 14, 2014 11:44:45 AM
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I stumbled across the Change.org petition that stated that AT&T released the new kitkat 4.4 update to fix this problem. I'm still on the previous version. When I checked for updates it said I was up to date. Any idea on how I can get 4.4?

 

Thanks

I stumbled across the Change.org petition that stated that AT&T released the new kitkat 4.4 update to fix this problem. I'm still on the previous version. When I checked for updates it said I was up to date. Any idea on how I can get 4.4?

 

Thanks

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Apr 16, 2014 8:25:36 PM
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I don't believe it!! I just checked with my Galaxy S4 Active, and the new release is currently downloading. So, I will find out tonight and tomorrow if 4.4 fixes the problem for me.

 

Stay tuned.Smiley Surprised

I don't believe it!! I just checked with my Galaxy S4 Active, and the new release is currently downloading. So, I will find out tonight and tomorrow if 4.4 fixes the problem for me.

 

Stay tuned.Smiley Surprised

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Apr 18, 2014 6:00:45 PM
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I don't understand how people are saying the gps issue on the note 3 is fixed with the update, because it is not. GPS loses signal all the time still. For those saying it's fixed, try setting it on your lap and see how fast it loses signal. Pretty sure it will happen fairly quickly, then put it in your hand and it will help regain its signal.
I don't understand how people are saying the gps issue on the note 3 is fixed with the update, because it is not. GPS loses signal all the time still. For those saying it's fixed, try setting it on your lap and see how fast it loses signal. Pretty sure it will happen fairly quickly, then put it in your hand and it will help regain its signal.

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Apr 18, 2014 6:03:16 PM
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Non issue for me works fine since the update and I was one of the loudest
voices about hating AT&T on this. However given the history of this issue
I don't doubt you at all that you are still having issues... If it helps at
all I did a full restore on my phone (as I always do with a new android
version) and I've been 100% golden.

Sent from my Samsung Galaxy Note 3
Non issue for me works fine since the update and I was one of the loudest
voices about hating AT&T on this. However given the history of this issue
I don't doubt you at all that you are still having issues... If it helps at
all I did a full restore on my phone (as I always do with a new android
version) and I've been 100% golden.

Sent from my Samsung Galaxy Note 3

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Apr 18, 2014 6:46:10 PM
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Finally someone else sees the phone in lap issue other than myself ! I have to hold the phone or set it on the arm rest section while in my car .
Finally someone else sees the phone in lap issue other than myself ! I have to hold the phone or set it on the arm rest section while in my car .

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Apr 18, 2014 6:50:26 PM
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Go get a xpro dock from iBOLT. Its a car dock window mount
The most stable mount for our phones. Tell them I sent you. In know that's not what you want to hear but sounds like you need to have the phone up in the window that's where mine is and it works flawlessly
Go get a xpro dock from iBOLT. Its a car dock window mount
The most stable mount for our phones. Tell them I sent you. In know that's not what you want to hear but sounds like you need to have the phone up in the window that's where mine is and it works flawlessly

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Apr 19, 2014 2:06:12 PM
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Edited by gmorcos37 on Apr 19, 2014 at 2:06:47 PM

@psxsage  How did you go about this full restore? Did you do it through the phone or through Kies? Guess I will try this then. 

@psxsage  How did you go about this full restore? Did you do it through the phone or through Kies? Guess I will try this then. 

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 20, 2014 8:06:32 PM
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I got a chance to test out the GPS fix which came with Kit Kat.   I used my GPS for a 6.5hr drive to MD and it was flawless on both to and from routes and of course while in MD on travels. 


Thankfully!

I got a chance to test out the GPS fix which came with Kit Kat.   I used my GPS for a 6.5hr drive to MD and it was flawless on both to and from routes and of course while in MD on travels. 


Thankfully!

So far Kit Kat on AT&T Note 3 is working beautifully

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Apr 21, 2014 1:48:21 PM
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Performed a restore through kies and still no luck. GPS loses signal all the time.
Performed a restore through kies and still no luck. GPS loses signal all the time.

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Apr 22, 2014 1:03:29 PM
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Realize this is about the Note 3, but the Galaxy Mega post from 3/24 noting similar issue is kind of orphaned so here I am and here I go...

 

Two week old Galaxy Mega 4.2.2 with the latest AT&T OTA update already installed when I got the phone (i527UCUMK2/3.4.0-2052936/JDQ39.I527UCUAMK2).  So, not rooted or flashed.

 

Won't go into all the gory details as the major symptoms I am having with GPS dropping are nearly identical with others here using the Note 3.  In fact one of the secondary reasons I opted for the Mega over the Note 3 was the ongoing GPS issue.

 

It's not the case (Otterbox Commuter) - it drops naked too.  It's not the vehicle - drops when I walk too.  Drops for Waze and Google Maps.  Matters not if GPS Status (free) is set to keep GPS on when screen sleeps.  Does it even with GPS Keeper Lite running.  I am not 100% sure it will drop with just GPS Keeper, GPS Status, and Location Service running (e.g. no mapping/navigation), but it does not seem so.  Can't really correlate with tower or mobile network change or sniffing out available WiFi (but turned WiFi detecting off) - still running with Location to use WiFi or mobile network.

 

I honestly cannot recall if the problem existed out of the box or after I installled-updated my PlayStore apps and wonder if, illogical as it may be, if the new LightFlow (paid version) might be stomping on something.  Thinking about dispabling or removing LiteFlow.

 

Based on GPS status, GPS lock is usually less than 30 seconds and normally fix on 18+ sats outside and even 10+/- sittign in the home office.

 

Trying to resist a factory data reset.  Haven't logged a call with At&T support yet.  Figure they will want me to reset it.

 

 

Realize this is about the Note 3, but the Galaxy Mega post from 3/24 noting similar issue is kind of orphaned so here I am and here I go...

 

Two week old Galaxy Mega 4.2.2 with the latest AT&T OTA update already installed when I got the phone (i527UCUMK2/3.4.0-2052936/JDQ39.I527UCUAMK2).  So, not rooted or flashed.

 

Won't go into all the gory details as the major symptoms I am having with GPS dropping are nearly identical with others here using the Note 3.  In fact one of the secondary reasons I opted for the Mega over the Note 3 was the ongoing GPS issue.

 

It's not the case (Otterbox Commuter) - it drops naked too.  It's not the vehicle - drops when I walk too.  Drops for Waze and Google Maps.  Matters not if GPS Status (free) is set to keep GPS on when screen sleeps.  Does it even with GPS Keeper Lite running.  I am not 100% sure it will drop with just GPS Keeper, GPS Status, and Location Service running (e.g. no mapping/navigation), but it does not seem so.  Can't really correlate with tower or mobile network change or sniffing out available WiFi (but turned WiFi detecting off) - still running with Location to use WiFi or mobile network.

 

I honestly cannot recall if the problem existed out of the box or after I installled-updated my PlayStore apps and wonder if, illogical as it may be, if the new LightFlow (paid version) might be stomping on something.  Thinking about dispabling or removing LiteFlow.

 

Based on GPS status, GPS lock is usually less than 30 seconds and normally fix on 18+ sats outside and even 10+/- sittign in the home office.

 

Trying to resist a factory data reset.  Haven't logged a call with At&T support yet.  Figure they will want me to reset it.

 

 

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Apr 23, 2014 10:15:21 AM
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Edited by gmorcos37 on Apr 24, 2014 at 8:24:26 AM

edit...

edit...

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 23, 2014 5:39:10 PM
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Edited by gmorcos37 on Apr 24, 2014 at 8:25:53 AM

GPS still loses signal even after a full factory rest/restore. I did a couple of tests and might have figured it out. Every time I put my phone on my lap, the GPS lost signal 10/10 times. Every time I put my phone on my dash, in my hand or passenger seat it regained signal almost instantly 10/10 times. This sounds like a hardware issue now.

GPS still loses signal even after a full factory rest/restore. I did a couple of tests and might have figured it out. Every time I put my phone on my lap, the GPS lost signal 10/10 times. Every time I put my phone on my dash, in my hand or passenger seat it regained signal almost instantly 10/10 times. This sounds like a hardware issue now.

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 23, 2014 5:44:57 PM
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Had MAJOR GPS issues prior to 4.4.2 update....after update mow my location shows up somewhere between 20-50 feet from where I actually am and I too notice when I have my phone in my lap that the GPS is worse...I did NOT to a factory reset...just the update.

 

This is ridiculous...

Had MAJOR GPS issues prior to 4.4.2 update....after update mow my location shows up somewhere between 20-50 feet from where I actually am and I too notice when I have my phone in my lap that the GPS is worse...I did NOT to a factory reset...just the update.

 

This is ridiculous...

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Apr 23, 2014 9:00:31 PM
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Didn't realize that so many people drive with their phones one their laps. Why not just get a dash, windshield or a air vent dock to hold your Note 3s in place.? It seems safer and more logical to me. The Note 3 GPS issue was fixed in 4.4.2. If you have another Samsung device and are running on 4.3, chances are you will suffer from the same issue we went through running on 4.3. I suggest setting up a new petition to have ATT send you the KitKat update like we did with the Note 3. That seemed to help speed the update a bit. But having you phone on your lap while navigating doesn't sound like a good idea to me.
Didn't realize that so many people drive with their phones one their laps. Why not just get a dash, windshield or a air vent dock to hold your Note 3s in place.? It seems safer and more logical to me. The Note 3 GPS issue was fixed in 4.4.2. If you have another Samsung device and are running on 4.3, chances are you will suffer from the same issue we went through running on 4.3. I suggest setting up a new petition to have ATT send you the KitKat update like we did with the Note 3. That seemed to help speed the update a bit. But having you phone on your lap while navigating doesn't sound like a good idea to me.

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 23, 2014 11:20:18 PM
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Edited by gmorcos37 on Apr 23, 2014 at 11:24:52 PM

@SB20 Well it was brought to my attention earlier in this thread that putting it on your lap does have an effect on GPS signal. So I don't think it really matters if someone drives with their phone on their lap, but fact of the matter is the GPS signal shows a weakness in that case. This shows that the update was not fixed with the software update or it is a hardware issue rather than a software issue. I have a NOTE 3 and the 4.4.2 update and this happens. So I would say it is NOT fixed. Plus it shouldn't matter what position the phone is in, it should work at all times. Idk about you but I think something so simple as moving the phone to your lap and having a GPS signal loss shows a MAJOR flaw in the GPS harware/software.

@SB20 Well it was brought to my attention earlier in this thread that putting it on your lap does have an effect on GPS signal. So I don't think it really matters if someone drives with their phone on their lap, but fact of the matter is the GPS signal shows a weakness in that case. This shows that the update was not fixed with the software update or it is a hardware issue rather than a software issue. I have a NOTE 3 and the 4.4.2 update and this happens. So I would say it is NOT fixed. Plus it shouldn't matter what position the phone is in, it should work at all times. Idk about you but I think something so simple as moving the phone to your lap and having a GPS signal loss shows a MAJOR flaw in the GPS harware/software.

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 24, 2014 5:46:51 AM
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Follow up to my Galaxy Mega post above....debated whether to call AT&T Business Support and did so.

 

Got all the way to a "level 3 technical support person.  No surprise that they feigned ignorance of the problem on any phone much less the existence of this thread. 

 

But I pesuaded them to try to help ;-)

 

Which included various suggestions that they would have to conference in Samsung, or maybe it was a Waze or Google Maps problem or if I used the (pay for) AT&T Navigation (TeleNav?) they could do more.  

 

I held my ground.

 

So someone had the idea fo me to try it with the SIM card removed.  What the heck...did that and...GPS held lock. 

 

So, with that, was told to go get a new SIM card, which I did, and if that did not work then also do a backup-reset.

 

Well, I am happy to say that with the new SIM card all seems to be healed.  Have not - yet - done a backup-reset.  Used Waze for 2+ hours this AM all over Southeast Florida and not one drop.  Before, I could not evenwalk around my block withouth numerous drops.

 

Now, I was always able to fix on at least 10 satellites even in the home office and routinely 15-20 outside.  But fix time has dropped from 30 seconds to under 15 seconds (GPS Status).

 

How could a SIM card - with no other obvious issues with mobile data, Wi-Fi, call, texts, etc - be the problem?

 

We'll see.

 

Pete

 

 

Follow up to my Galaxy Mega post above....debated whether to call AT&T Business Support and did so.

 

Got all the way to a "level 3 technical support person.  No surprise that they feigned ignorance of the problem on any phone much less the existence of this thread. 

 

But I pesuaded them to try to help ;-)

 

Which included various suggestions that they would have to conference in Samsung, or maybe it was a Waze or Google Maps problem or if I used the (pay for) AT&T Navigation (TeleNav?) they could do more.  

 

I held my ground.

 

So someone had the idea fo me to try it with the SIM card removed.  What the heck...did that and...GPS held lock. 

 

So, with that, was told to go get a new SIM card, which I did, and if that did not work then also do a backup-reset.

 

Well, I am happy to say that with the new SIM card all seems to be healed.  Have not - yet - done a backup-reset.  Used Waze for 2+ hours this AM all over Southeast Florida and not one drop.  Before, I could not evenwalk around my block withouth numerous drops.

 

Now, I was always able to fix on at least 10 satellites even in the home office and routinely 15-20 outside.  But fix time has dropped from 30 seconds to under 15 seconds (GPS Status).

 

How could a SIM card - with no other obvious issues with mobile data, Wi-Fi, call, texts, etc - be the problem?

 

We'll see.

 

Pete

 

 

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 24, 2014 2:05:22 PM
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FYI:  The Kit Kat 4.4.2 update  DID NOT WORK!!!

 

- I got a Replacement phone (since my phone was/is under warrenty).

 

- I did a Software Update (I belive this is an AT&T only update since after the update my phone was still 4.3)(I had to wait 24hours before being able to attempt another update)

 

- I did another Software Update. This took my Note 3 to version 4.4.2 (KitKat).  The GPS worked 'pretty good' for 1 day.  It was not perfect.  I tested the GPS using Google Maps Navigation on a 40 mile trip down 101 north of SF.  I did got a 'GPS Signal Lost' error once while driving, but it quickly picked up the GPS signal on it's own and finish the trip with no more errors. WhooHoo!!! BUT---

 

- The next day I did the same exact driving route.  This time I got 5 x 'GPS Signal Lost' errors.  2 errors quickly recovered on it's own. 3 errors required me to stop/start GPS from the pull-down menu.

 

So, the UPGRADE to KitKat 4.4.3 DID NOT FIX THE ISSUE!!!

FYI:  The Kit Kat 4.4.2 update  DID NOT WORK!!!

 

- I got a Replacement phone (since my phone was/is under warrenty).

 

- I did a Software Update (I belive this is an AT&T only update since after the update my phone was still 4.3)(I had to wait 24hours before being able to attempt another update)

 

- I did another Software Update. This took my Note 3 to version 4.4.2 (KitKat).  The GPS worked 'pretty good' for 1 day.  It was not perfect.  I tested the GPS using Google Maps Navigation on a 40 mile trip down 101 north of SF.  I did got a 'GPS Signal Lost' error once while driving, but it quickly picked up the GPS signal on it's own and finish the trip with no more errors. WhooHoo!!! BUT---

 

- The next day I did the same exact driving route.  This time I got 5 x 'GPS Signal Lost' errors.  2 errors quickly recovered on it's own. 3 errors required me to stop/start GPS from the pull-down menu.

 

So, the UPGRADE to KitKat 4.4.3 DID NOT FIX THE ISSUE!!!

Re: Samsung Galaxy Note 3 GPS Issue

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Apr 24, 2014 2:50:02 PM
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@gmorcos37, I would think that placing your phone on your lap while using the GPS would cause some type of attenuation. A dedicated GPS navigation unit uses a much stronger antenna. But hey, if you enjoy placing your phone on your lap, then I'm happy for you even though I don't get why you just wouldn't purchase a proper mount since it sounds like you use your phone's GPS a lot.
@gmorcos37, I would think that placing your phone on your lap while using the GPS would cause some type of attenuation. A dedicated GPS navigation unit uses a much stronger antenna. But hey, if you enjoy placing your phone on your lap, then I'm happy for you even though I don't get why you just wouldn't purchase a proper mount since it sounds like you use your phone's GPS a lot.

Re: Samsung Galaxy Note 3 GPS Issue

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