Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Tutor

Re: Samsung Galaxy Note 3 GPS Issue

Let's hope for those fixes!!

Message 751 of 914 (7,209 Views)
Community Manager
Solution
Accepted by topic author Blackjack II
‎09-30-2015 1:39 AM

Re: Samsung Galaxy Note 3 GPS Issue

Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 752 of 914 (7,182 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^^^^lol as always to slow

Message 753 of 914 (7,177 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

just finished testing.  i have 3 very specific spots within a mile that broke gps.  for the most part, it looks fixed.  HOWEVER, it did drop in 1 of the 3 spots, but the gps reestablished itself within about 10 seconds, or about 1 short block of around 40 yards or so.  i went around that circle pattern 3 times and each time i got the same results, fixed for the most part but still drops in that same exact spot ... only to recover very quickly.

caveat: that spot is well know in this area for very poor reception, if any at all.  that may have something to do with it, but i would think gps is separate from all other connection types.

im going to stay on this distribution list until others have a chance to verify.

 

 

Message 754 of 914 (7,178 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue


kirk-icap wrote:

just finished testing.  i have 3 very specific spots within a mile that broke gps.  for the most part, it looks fixed.  HOWEVER, it did drop in 1 of the 3 spots, but the gps reestablished itself within about 10 seconds, or about 1 short block of around 40 yards or so.  i went around that circle pattern 3 times and each time i got the same results, fixed for the most part but still drops in that same exact spot ... only to recover very quickly.

caveat: that spot is well know in this area for very poor reception, if any at all.  that may have something to do with it, but i would think gps is separate from all other connection types.

im going to stay on this distribution list until others have a chance to verify.

 

 


Phone GPS's typically rely on bothe GPS signal and data connection for quick updates.  I wouldnt be surprised to see a dead spot cause issues for any phone.

Message 755 of 914 (7,148 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

It finally works!!!  Thanks AT&T!  Cheers to everyone!

Message 756 of 914 (7,076 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

Did you check battery performance?_ What about the read only external SC Card issue?

Message 757 of 914 (7,061 Views)
Highlighted
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

WHOOOOA THIS PHONE BLAZES FAST!  Ill keep updating! 

Message 758 of 914 (7,049 Views)
Explorer

Re: Samsung Galaxy Note 3 GPS Issue

The only way I could faithfully reproduce this was to get a GPS lock first then plug in a charger.  This would without fail kill the GPS.  Just tried it now and the GPS lock is still there!  I'll test later in my car but so far looks good!

Message 759 of 914 (7,043 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

lol I gotta say this ...im gonna test the gps on a mini road trip today and if it works ...THIS IS THE BEST IMPROVEMENT UPDATE I EVER GOT ON ANY PHONE ! did I say in another post this phone is now really fast .geezy soon as I wake and unlock to my screen BAMM ! Its crazy smooth too. only gps test I done in the house and random navigate a place .gps locked in like 2.5 seconds ! crossing fingers on road trip test ! could it be .....WE HAIL TO THE RENEW GALAXY NOTE 3 😊 ! Sorry waited forever for this update !
Message 760 of 914 (7,029 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Haven't tested the battery performance. Seems to be draining at its usual rate for me. The external memory is working as is as well. Still won't move the app data but will move the app itself but is limited to x MBs. Not sure what that number is now. I was able to move 66.06 MB of Angry Birds Star Wars to my SD card. Not sure what else is there to test with the SD card as I only use it for media and a few apps.
Message 761 of 914 (7,020 Views)
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

I installed the update this morning and immediately took a little drive for about 5 miles using Google navigation. No drops on the way. Tried the plug in power trick during navigation, which normally would cause my gps lock to immediately drop and never return. No drop this time. Plugged and unplugged it about 5 times, stayed locked! Smiley Very Happy. So, a big improvement.  Also,  the Google map defaulted to the satellite view and it seemed like the navigation voice has improved.

Message 762 of 914 (7,015 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Sure is a lot faster. I'm really starting to enjoy this phone now after 3 months. Smiley Happy
Message 763 of 914 (7,014 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue


SB20 wrote:
Haven't tested the battery performance. Seems to be draining at its usual rate for me. The external memory is working as is as well. Still won't move the app data but will move the app itself but is limited to x MBs. Not sure what that number is now. I was able to move 66.06 MB of Angry Birds Star Wars to my SD card. Not sure what else is there to test with the SD card as I only use it for media and a few apps.

For users who have installed Navigon with all maps and Sky safari, it could be a problem, the data of these apps will consume about 4 gb of internal storage instead of external SD Card

Message 764 of 914 (6,988 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

I went out and took a 7 mile ride in a local old residential district for luncch with lots of tree cover, using my favorite tracking app "Mapmyride" and just drove at cycling speeds,  15-20 mph.  I purposely took as many turns as possible, trying to trip it up and it stayed with me for the entire ride.  The granularity in the curves was quite nice as well.  This is where the previous version would often get tripped up.  

 

It's not impossible that the previous version would go error free for a 7 mile ride and I've never actually rode this particular route before buit things sure do look promising.  

 

 

 

 

By comparison,  This is what it may have looked like before the fix.  This, of course, is a different route but the red shapely, highlighted line is teh actual route ridden and the straight red line is what the lost-in-the weeds GPS said I did when it finally discovered itself.  It was maybe 1 in 10 rides where I would be lucky enough to go completely error free.

 

 

 

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