Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Message 1 of 914 (77,630 Views)
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Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

More proof. This time a test run in parallel with Verizon S4, AT&T Note 2, and A factory fresh refurbished Note 3.

 

 

Verizon S4   -------- Note 2 -------- Note 3

Notice the differences between "Distance traveled" and "Moving time" between these phones. Which one is not like the others? All three phones sat on my passenger seat throughout the test, screen off.

 

Verizon S4   -------- Note 2 -------- Note 3


S4 did not record the stop sign stops (down to 0-5 MPH) that I made, but it did not cut out at all.

Note 2 worked the best, showing each time i stopped for sotp signs. It did not cut out once.

Note 3 was horrible, there were pieces of data completely missing. That's why the trip distance was so far off.

 

This next picture shows the missing gps data very clearly ( i just zoomed into the graph 2x)

 

Verizon S4   -------- Note 2 -------- Note 3

several times the GPS completely blanked out and recorded me moving zero MPH.

 

 

On the map of my trip, you can CLEARLY see how the GPS of Note3 was completely clueless as to my location quite often. It is the only one that has a dashed line for my track

AT&t Note 3 has permentantly flawed GPS in Android 4.3

 

I want to remind you of the state of these devices:

the Verizon S4 is stock, but with tons of apps.
The Note 2 is rooted, with tons of apps, (but no sim card in this test)

and the Note 3 is COMPLETELY BONE STOCK / FACTORY RESET. Just normal play store updates and the intsallation of My Tracks in order to run this test. Sim card in and cellular on

 

This proves the software AT&T sells and/or the phone AT&T sold us is defective on Note 3.

 

Run this test yourself, espceially if you can in parallel with more than one android device at a time. Use this proof to demand a solution from ATT that works for your needs.

 

I will be demanding an AT&T Galaxy s4 free of charge or as a loaner until this problem is solved. If they cant do that, I wont be paying my bill and will probably move to aonther carrier/demand they release my contract.

 

If anyone wants these photos in higher resolution, or any further details, just send me a message.

Message 631 of 914 (2,645 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Another update. With AT&T's blessing, I am sending the refurbished Note 3 I just received from AT&T into Samsung for investigation of the GPS issue.


 

In truth, I expect to get the phone back completely factory reset, with the same problem. But I am hoping otherwise. I will test it once I get it back from Samsung.....  Lets see what they do

 

 

Message 632 of 914 (2,591 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Fix please! Annoying thing
Message 633 of 914 (2,586 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I haven't tested it yet but I am looking to try turning off Mobile Data which will kill inbound email web use text messages, etc. none of which I really need while driving anyway, but allow for GPS Use and Phone Call use.  Not sure if the GPS will drop when making calls because the phone won't drop out of LTE as it will not be on to begin with.

 

Of course that will kill using Google Maps, but I can use Sygic or TomTom with locally stored maps navigate and still have use of my phone.

 

Worth a try until a fix comes along.

Message 634 of 914 (2,557 Views)

Re: Samsung Galaxy Note 3 GPS Issue

Neither Samsung nor AT&T have officially acknowledge that this problem exists.  Support claims there is no reference in their database.

Message 635 of 914 (2,522 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Sounds like a Mission Impossible plan: " If you should accept this phone and it breaks both ATT and Samsung will deny any knowledge of you and your phone. Good luck Mr. Phelps" 

Message 636 of 914 (2,504 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue


sonicthoughts wrote:

Neither Samsung nor AT&T have officially acknowledge that this problem exists.  Support claims there is no reference in their database.


 

Of course they won't put it in their database...that would be further proof that there is indeed a problem.   Not that any number of their own employees quoting here in this thread wouldn't hold up in court.

Message 637 of 914 (2,493 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

As I posted in the other thread on this issue, don't waste your time with FCC complaints.  They obviously don't care about those.  File an FTC complaint.  Their current practices in relation to selling this phone with a known issue without publically acknowledging it is detremental to their customers.

 

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

Message 638 of 914 (2,480 Views)

Re: Samsung Galaxy Note 3 GPS Issue

Yesterday I filed a complaint to FCC and just filed a complaint to FTC. There are articles on the internet about this issue and how us customers are furious with att
Message 639 of 914 (2,453 Views)
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

My Note 3 has the GPS problem also. Texted with ATT service rep today and got usual answer of "there will be a fix soon". For some reason, the rep had to research the iissue. Seems like it should come right away on the knowledgebase if you quey Note 3 GPS, like it does on Google.

 

In case you missed it, the workaround is to disable the cellular radio by entering airplane mode then enabling the GPS radio. FOr some reason, the GPS works fine with the cell radio off. This allows you to use a standalone GPS package like Sygic (maps are stored on your phone), but of course you won't get a call or text.

Message 640 of 914 (2,450 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue


jmounteer wrote:

In case you missed it, the workaround is to disable the cellular radio ...... FOr some reason, the GPS works fine with the cell radio off.......... This allows you to use a standalone GPS package ........but of course you won't get a call or text.


If we disable the cellular service we are paying for, then we are guaranteed to have a working phone. 

 

But if you need to dial 911 in an emergency situation .. hopefully you can enable cellular quickly before dialing

Message 641 of 914 (2,418 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

pdqgp wrote:
Smartfast wrote:
jmounteer wrote:

In case you missed it, the workaround is to disable the cellular radio ...... FOr some reason, the GPS works fine with the cell radio off.......... This allows you to use a standalone GPS package ........but of course you won't get a call or text.

If we disable the cellular service we are paying for, then we are guaranteed to have a working phone. 

 

But if you need to dial 911 in an emergency situation .. hopefully you can enable cellular quickly before dialing

 

I'm going to work on testing my other thought which is if we disable "mobile data" which eliminates LTE, text messaging, emails and internet but DOES ALLOW phones/cell to work.

 

I believe this will work as when we make/take a call, that switch from LTE is what's causing the drop.  Again, I have to test this but believe it will work.


 

 

^not a bad idea. .. although I enjoy LTE speeds even during casual browsing, any quick work-around to get the phone working properly would be greta. I would just apply your LTE disable before nav and apply LTE re-enable after . I tether heavily for work so it would be important that I still have LTE available.

 

I dont konw for sure that my phone switches between LTE and 4G/3G as the GPS drops ..... all I know is that the GPS cannot keep up like my other phones in that test I ran.. which is well within a 2 mile diameter area. Could the coverage vary in this small area? MAybe .. but keep us abreast of your fix and I will apply/test it to see if it has any effect, positive or negative.

 

Don't forget, you could also root and apply the GPS fix files from XDA. I plan to soon (in the next 2-3 days). If those fix this problem outright I may find some settlement with ATT for the time being. (in their interest)

Message 642 of 914 (2,399 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

Smartfast wrote:

^not a bad idea. .. although I enjoy LTE speeds even during casual browsing, any quick work-around to get the phone working properly would be greta. I would just apply your LTE disable before nav and apply LTE re-enable after . I tether heavily for work so it would be important that I still have LTE available.

 

I dont konw for sure that my phone switches between LTE and 4G/3G as the GPS drops ..... all I know is that the GPS cannot keep up like my other phones in that test I ran.. which is well within a 2 mile diameter area. Could the coverage vary in this small area? MAybe .. but keep us abreast of your fix and I will apply/test it to see if it has any effect, positive or negative.

 

Don't forget, you could also root and apply the GPS fix files from XDA. I plan to soon (in the next 2-3 days). If those fix this problem outright I may find some settlement with ATT for the time being. (in their interest)


 

No go unforunately.   I just drove around the block testing my theory and no-go.   Still drops the GPS Immediately.

 

I'm not familiar with Rooting.  Not opposed to it as I jailbroke my first couple iPhones. 

Message 643 of 914 (2,395 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

I just now filed complaint with FTC ,already filed complaint with FCC last month, and signed petition this month  . Hope it helps! !!

Message 644 of 914 (2,385 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

@pdqgpwrote:

 

I'm not familiar with Rooting.  Not opposed to it as I jailbroke my first couple iPhones. 


Yeah .. according to ATT and samsung it would void your warranty .. so don't do it unless you konw that you can just reverse the whole proceedure if you had to. The downside is the amount of hoops you have to work through. Not for the faint of heart.

 

 

On the up side, I recently received a call and email from Kurt at AT&T's "Office of the President". He said he would investigate and call me back. His connection was very bad....

Let's see what solution or info he comes up with as my RMA replacement phone is headed off to Samsung in Texas

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