Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Tutor

Re: Samsung Galaxy Note 3 GPS Issue

 Yea I just went to the beach the other day, and my gps was dropping all over the place. .

 

something I did notice however, is that it dropped the most if I left waze idol for another app.

Message 601 of 914 (2,524 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

I contact AT&T by chat at least once a week, if not twice. So I'm doing more than my part. Is everyone doing theirs??

 

I encourage everyone to at least have a chat with someone at Samsung and/or AT&T. Calling is better. We are all busy but you could do it while your doing dishes for 5 minutes...

 

You could also demand a service credit for the massive inconvienence (!!!). I can say I have been successful in doing so.

 

The more people that create noise, the more pressure they have to fix it.

 

Or at least give us some piece of information aside from "We know". (Not one of us are asked to beta test any fix, although all of us can reproduce this problem easily and consistently ....)

 

Message 602 of 914 (2,514 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I'm giving AT&T until the release of the S5 or say May time frame before I go into the store and demand a replacement.

 

Used my Note 3 today while on travels and this whole dropping of Sat signal when a text comes in or a tower changes to LTE/4G, etc. is complete Bull.....t 

 

I'm not going to sit around and let them take advantage of me knowingly and put me through this while paying them money.    I want a phone that works and if it's not the Note 3 so be it, I'll pick another phone, or cancel my contract no questions asked and I will go to Verizon.  I'm half tempted to do that anyway.

Message 603 of 914 (2,244 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Put the phone in Airplane mode, turn on GPS and Bluetooth (if you stream through your car) and run a navigation app that has maps preloaded. It will work 100% so long as the Cell portion of the phone is OFF. That's about all that works.
Message 604 of 914 (2,244 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Hello EVERYONE,

 

Please tell me the "fastest" possible way you were able to exhibit the Note 3 GPS problem on a freshly factory-reset Note 3. Please also mention how many times you have replaced the phone.

 

This info will help us all. Thank you in advance!

 

Message 605 of 914 (2,165 Views)
Highlighted
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

After getting no help or traction from AT&T customer service, I've filed an FTC complaint and reported AT&T for fraud.

Message 606 of 914 (2,160 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

Smartfast wrote:

Hello EVERYONE,

 

Please tell me the "fastest" possible way you were able to exhibit the Note 3 GPS problem on a freshly factory-reset Note 3. Please also mention how many times you have replaced the phone.

 

This info will help us all. Thank you in advance!

 


The easiest way to really show impact is:

  • Navigate via google and then make/take a phone call.  The GPS will drop within seconds.  
  • Have someone send you 1-2 text messages while you're navigating, it will drop you. 
  • Some will say simply plug your phone in to charge while navigating.  I suppose that works, but I always plug mine in to charge when in the car and I tend to do so before I roll out.   
  • Lastly, use navigation while crossing to/from and area of LTE/4G coverage.  For me typically as I roll east or west out of my city I will lose LTE coverage.  Bam!  GPS will drop.

I found the last one is the biggest PIA as I travel to new cities often and have no idea when I change towers/coverage areas and in the midst of navigating it will drop on me.  I most recently was in Hawaii on the island of Kauai and it dropped nearly every 2 minutes, I'd restart the GPS, bam it would drop again.  There it wasn't even changing back and forth as I didn't have much if any LTE coverage it was all 4G.  I can only assume it was due to the mountains and elevation changes I was seeing that caused towers to jump and the GPS to drop.

 

Message 607 of 914 (2,141 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Great little find for comparing coverage areas.

http://opensignal.com/
Message 608 of 914 (2,140 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Looks like this issues is getting more coverage by tech blogs. Way to go! It has been over a month since AT&T said that a fix would be coming out "soon".

 

Still testing and still having problems.

Message 609 of 914 (2,027 Views)
Voyager

Re: Samsung Galaxy Note 3 GPS Issue

I compained for the first time via onlne chat yesterday. I was actually (disappointingly) unware fo this issue prior to upgrading to the Note 3 over a month ago. I don;t use GPS vry often, but it's madenning how a corporation could simply drago out a process and ignore it's customers. Not only that, but continue to sell a product it knows is faulty.

 

Despite my frustration with the situation I was told I could warrranty exchange my phone for either the saem or different model. I was also credited %50 of my data plan for the two months.

 

It's not a fix to the issue, and there are bigger fish to fry but if you make a big enough stink I'm sure you'll feel somewhat content with the their attemp from the customer service side of things.

 

The fact that the Android update is still on hold makes me wonder when if ever it will be fixed.

 

Has anyone looked into being able to drop a contract with ATT over this?

Message 610 of 914 (2,020 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Funny anecdotal evidence...  Every once in a blue moon, I will have an error free ride on my bike.  yesterday was one of these rides,  35 miles in fact, without error over the same route that might typically get many errors.  This is pretty much a fluke for me.  The only thing I can correlate over the last 2 or 3 times in the last month or so that I went without errors is that the temperature was rather warm on all occasions...  >65° or so.....  Go figure... Whats even stranger is that I didnt stary having these issues until last fall, having ridden error free, all last summer with a Note 1, then started having these issues on the Note 1 then Note 3 after I upgraded.  My insticnts tell me I'm clutching at straws but perhaps it's a wear GPS receiver which is more easily tripped up by either cold weather or satelite angle during fall/winter...  

 

Just thinking "out loud"...  I even admit it's a bit of a stretch...  LOL..  But if it holds water, this means things should start getting better for a while!!  lol

Message 611 of 914 (2,011 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

So it looks like ATT is to blame for the OS not being updated.  Per Samsungs website we are all running on 4.4  take a look at this link to the note 3 and look at the specs.

 

http://www.samsung.com/us/mobile/cell-phones/SM-N900AZKEATT

Message 612 of 914 (2,004 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue


tnerb123 wrote:

So it looks like ATT is to blame for the OS not being updated.  Per Samsungs website we are all running on 4.4  take a look at this link to the note 3 and look at the specs.

 

http://www.samsung.com/us/mobile/cell-phones/SM-N900AZKEATT


I posted that about a week ago (to here and elsewhere), and the community confirmed to me it's been that way for quite some time. We do know AT&T is the one responsible for and delaying a fix

Message 613 of 914 (2,001 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I personally believe that the developers or programmers at AT&T have come up with several beta releases of the the kitkat update for the Note 3 but upon testing they are finding out that it's not fixing the GPS problem.  This is more than likley why the update hasn't and may not be sent out for this phone.  I have several friends and family members who write code for CISCO and the like and have advised that more than likely they are finding that they have a much bigger problem on there hands then just a simple update.  The update for kitkat for the Note 3 is typically about 400 to 430 mbs.  I would presume that if and when they ever release an update for this phone the file will be much bigger only becuase of the massive change in the code that needed to corrected for this paticular phone on the AT&T network.  This is not a Samsung problem AT&T tampered with or manipulated the files on the phone once they recieved the phones

 

The scary thing is that they have screwed up the phone so bad that when you plug it in you loose GPS reception.  No other carrier has tampered with the phone like this...hence thats why they are recieving there updates and we are not.  I don't know how much knowledge my friends who actually write code and do programing really know about this but a couple of them have played around with development of the android code which is basically glorified linux script and they say that the Note 3 on ATT has a much bigger problem to the point that it may be now a hardware issue that will be the fix.  I wouldn't hold my breath for AT&T to do a mass recall of there flagship phone.

 

Now its even gotten worse because AT&T are continuing to sell the phone to unsuspecting customers knowing that the GPS is flawed due to there own manipulation of the files on the phone.  The ethical thing to do would be to admit the issue pubilically and pull the phone off the shelf and stop selling it until its fixed.   But this is 2014 and business ethics ara a thing of the pass...the almighty dollar is the bottom line and with T-Mobile expanding and basically buying AT&T's customers im sure they are starting to feel the heat and maybe actually starting to question there future in the phone biz once again...remember the whole cingular ATT mess?... uh...yeah.

Message 614 of 914 (1,920 Views)

Re: Samsung Galaxy Note 3 GPS Issue

Once again lost gps signal while driving on freeway at the busiest hours in houston. Att taking way too long. Gonna file a complaint to FCC
Message 615 of 914 (1,906 Views)
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