Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Re: Samsung Galaxy Note 3 GPS Issue

@Smartfast. I've posted on Samsung Support Facebook page about this issue and was told they are already looking into this issue. That was almost a month ago. So they should already have my report documented. I'll try to get an update on that same post. They hate when people post issues directly on their page because it's public and get posted on my feed and my friends feeds as well.

Meanwhile, I've been bugging ATT on their Facebook page as well. They've informed me that they are looking into the issue and will update me via my post when they have more info on it. That was also almost a month ago.

BBB seems like the next logical step. We should really get some compensation for their mistake.
Message 571 of 914 (2,821 Views)

Re: Samsung Galaxy Note 3 GPS Issue

AT&T is still officially denying that this problem ever existed.  Just call and ask for an issue number - it does not exist.  They have not even logged this as an official "bug".  The reason is that if they do, they may have a liability.

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Master

Re: Samsung Galaxy Note 3 GPS Issue


SB20 wrote:
@Eileen89, Didn't read if you already tried this. Open Maps or Waze and wait for the GPS get a solid lock as indicated by a solid white circle at the top of the screen. Then plug or unplug you charger. If your phone doesn't lose that solid GPS indicator, it will be the first ATT Note 3 I've heard without this GPS issue. Everyone I spoke to in person claimed their ATT Note 3 was not affectedb until I showed them the different ways of triggering the problem. Even ATT store employees were shocked to find their own personal phones and the ones on display have the problem.

I haven't tried the charger test yet but will this afternoon. I always plug in the charger before I start navigating, so I'll see how this test goes and report back later today.

Message 573 of 914 (2,709 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

I left a complaint with the FCC. AT&T's president's office called me back a week later to say they are aware of the problem, and that Samsung and AT&T are working together on a software solution. No indication of when that solution will be available.

Message 574 of 914 (2,702 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

I filed the FCC complaint about 2 weeks ago. I wonder why I havent had a call....

 

Probably because I picked the wrong categories in the complaint form.

 

Doh.

 

Or actually, Yay! I dont have much use for a phone call to tell me about things I already know;

 

Call me when you know when I will stop suffering this issue. Call me when you do me a favor and push the update to me in the first wave. Call me WHEN YOU CAN FIX THIS ISSUE

 

Or even better, call me and tell me you will still honor my warranty even though I root to apply the fix that was available 3 months ago in "unsupported channels" (XDA)...............................

 

Message 575 of 914 (2,643 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

Message 576 of 914 (2,641 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

@Vetdoctor 

 

If LeBron navigated himself, we'd have the fix by now.

 

Actually no, nevermind ... if he navigated himself, he would have the fix by now.

Message 577 of 914 (2,633 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

Maybe he does. Ya know?

Message 578 of 914 (2,625 Views)
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Master

Re: Samsung Galaxy Note 3 GPS Issue


SB20 wrote:
@Eileen89, Didn't read if you already tried this. Open Maps or Waze and wait for the GPS get a solid lock as indicated by a solid white circle at the top of the screen. Then plug or unplug you charger. If your phone doesn't lose that solid GPS indicator, it will be the first ATT Note 3 I've heard without this GPS issue. Everyone I spoke to in person claimed their ATT Note 3 was not affectedb until I showed them the different ways of triggering the problem. Even ATT store employees were shocked to find their own personal phones and the ones on display have the problem.

I ran GM app again, plugging it into my car and unplugging it while the App was giving me directions. I had no loss of the White GPS icon at all and the App kept right on working. I've done everything I could to create the GPS issue on my new Note 3 and yet each time it keeps right on working as it should. I'm not going to run anymore tests as it is obvious to me at this point that for what ever reason my Note 3 is not having the GPS issue that others are complaining about. I would love for other new Note owners to post whether or not they are having this same issue but not everyone with an AT&T Note 3 takes the time to visit this site so I doubt that's going to happen. 

Message 579 of 914 (2,568 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

^ right. Not everyone with a note 3

 

> has the problem

> notices the problem

> reproduces the problem

> complains about the problem

> calls support about the problem

> posts here about the problem.

 

So, that is why there are only ~100 of us actively speaking up about this issue.

 

I like to think I'm speaking up for the [however many more] have or *will* have this issue, whether or not they know it.

 

One thing that always bugs me about big companies is that they will never actually announce what the cause was. That is a huge piece oef missing information that is usable by those of us that use logic, scientific method, and troubleshooting steps to isolate and correct issues. Understanding an issue is the first step to fixing, overcoming, and preventing it. We won't get that gratification here

 

And from the looks of it we wont even get the gratification of a fix anytime soon

Message 580 of 914 (2,567 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

I'd suggest you dont' just open Google Maps and wait for the blue location icon to stop displaying correctly.  Go out pick somewhere you're going to drive 5 minutes to an hour away and then use Google Maps navigation.  I've never once used it where it didn't drop the signal while using Maps Navigation.

 

The reason you don't hear about it from every owner is a suprising amount of people don't even know Google Maps Navigation exists.  Its a problem on every Note 3.  If not then I guess AT&T is holding its 4.4 update just for a 100 of us complaining on their support forums...  Which we know isn't the case.

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Master

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

aygriffith wrote:

I'd suggest you dont' just open Google Maps and wait for the blue location icon to stop displaying correctly.  Go out pick somewhere you're going to drive 5 minutes to an hour away and then use Google Maps navigation.  I've never once used it where it didn't drop the signal while using Maps Navigation.

 

The reason you don't hear about it from every owner is a suprising amount of people don't even know Google Maps Navigation exists.  Its a problem on every Note 3.  If not then I guess AT&T is holding its 4.4 update just for a 100 of us complaining on their support forums...  Which we know isn't the case.


If you think that all I did was open GM and wait for the icon then you obviously haven't read any of my posts. I DID actually use GM for navigation several times doing some of the things mentioned in this thread.  From my own experience with this, I don't think Im the only one who isnt having a problem with their Note 3.... Btw, no one actually knows why AT&T is holding out on an update as they have yet to make an official statement either way, so for you to say that they are holding off because of working on a fix for the GPS problem that some are having is simply hearsay at this time. I'll be interested in seeing whether or not 4.4 actually does fix this problem for you guys.

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Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

From the petition I signed, I'd say at least 100 owners have this problem. Aygriffith is right about other owners not knowing about the issue because they don't use their Note 3s for navigation. I've met more than 10 people in person who swore their phones' GPS is fine. Most of them do not use their phones for navigation. 8 of these people work at a couple of AT&T corporate stores and 1 person is an AT&T dealer. On top of that, every demo phones at the stores have the same problem. They may not be here posting about their phone problems but it's more widespread than what it seems here on the forum. Forgot to mention that a lot of more owners have rooted their phones to fix the problem themselves; therefore, you wouldn't see them posting here either.

Message 583 of 914 (2,523 Views)
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Re: Samsung Galaxy Note 3 GPS Issue

Correct, not everyone is having an issue or there would be thunder not just our little rainstorm. BTW: Eileen, check out the Evernote app for the Note3 You can right in the notes themselves. Very nice.

 

 

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Scholar

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]

I have had alot of people ask about my phone and ask if they should get one. I tell them its a great phone, however att has messed the files up with the GPS and they should find a verizon or t-mob version and it will work fine.

 

PS my wife said her GPS was working fine on her note 3 and yelled at me when i started up the trusty gramin. I said, go a head, you use your phone, give it 5 min and you will get "GPS signal lost" voice prompt. With out fail about 7 mins later GPS signal lost.. I won that argument!!! Thank you AT&T

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