11-18-2013 8:12 PM
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
Solved! Go to Solution.
02-28-2014 7:18 AM
xda forums- search for the Note3 list and there should be a long thread. There are hyperlinks directly further back in the posts here.
02-28-2014 8:06 AM
@ ranmaniac I agree .. Hind sight is 20/20 ...
...but really.. think about it. "making. a. phone-call. on. a. phone."
I think that it is fairly easily predictable that a user MIGHT MAKE or GET a phone call while using the GPS.
.... so.. yes, it MIGHT be some really convoluted combination of software that AT&T puts on the phone causes the problem.... BUT IT IS A PRETTY EASY AND OBVIOUS TEST to figure out there is a problem!!!
.... like... make a phone call....!!!!
and AGAIN! They BROKE it!!! it WORKED before with the Samsung drivers... just PUT THE SAMSUNG DRIVERS BACK ON!!! and then the problem is fixed.
I can sympathise with the hardware and software developers that put a lot of time and effort into makeing what I still think is the best phone out there.....
... but i have NO sympathy for a company that:
1) takes MONTHS to even grudgingly admit that there is a problem....
2) ignores its customers
3) Censors/removes negative reviews from its sales page for the product.
Yes, this forum thread is being used as a place to vent. Thats because there is NOTHING eles we CAN do!! (unless we root)
WE (the customers) have:
1) Found the problem.
2) Tested mulitple solutions/combination to confirm the problem.
3) FOUND A SOLUTION.. (replacing 6 GPS driver files)
4) TESTED the solution.... (those willing to root)
5) CONFIRMED that it fixes the problem...
What more can we do?
We can vent,
We can try to get AT&T to pay attention and fix it
We can file complaints
We can warn other people NOT to get the NOTE 3 (on AT&T), until they fix the problem.
02-28-2014 9:01 AM
02-28-2014 10:09 AM
02-28-2014 10:49 AM
02-28-2014 10:51 AM
02-28-2014 12:15 PM - edited 02-28-2014 1:32 PM
Once again I have no idea what this means (customer service is unaware and actually told me to tighten the screws on my device), but hopefully soon actually means soon and this will be fixed. If nothing else they're publicly acknowledging it. I'm cautiously optimistic, I just wish I knew more.
02-28-2014 1:37 PM
I received a direct phone call from AT&T executive customer relations in response to my FCC complaint. He assured me they are aware of the issue and should have a fix soon. He still couldn't give me a timeframe, which is understandable, but he hinted that they're looking to get it out in March. Nice guy, good conversation. It was a refreshing change of pace. Looks like there's some hope on the horizon for all of us.
02-28-2014 1:58 PM
02-28-2014 2:25 PM
Funny you should mention that. I told him that CS was still telling people to replace their phones and seemed unaware a fix was in the works. His response was "I'll have to talk to them about that." He said that it is listed in the system with this solution in the works.
02-28-2014 2:45 PM
Have a friend with the Note 3 on Verizon with no problems.. and if the Verizon doesn't have the GPS issue where AT&T and TMobile does.. it would seem that they only need to look at whatever mechanical or software code differences there are.. ie between ATT and Verizon phones to determine where the problem lies. Or is that too simplistic. Samsung and ATT do NOT CARE and won't until enough customers just STOP buying their products and get their attention. Money talks and the rest is Horse Dew Pucky (get past censors)
02-28-2014 2:52 PM
I know that it appears that AT&T is not posting negative reviews, but I did get my phone on Amazon.
My friend with a Note 3 on Verizon isn't having a problem at all.
02-28-2014 5:05 PM
I'm actually waiting on a replacement being shipped right now for this exact same issue. So this won't fix it and AT&T is wasting their money?
It took me 2 hours of stupidity and horrible "troubleshooting" for them to admit there was a problem on my phone at all!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!