Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Message 1 of 914 (77,576 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

@tomgutz - Most of what people are saying is purely based on frustration from not having the service that they expect.  The frustration is warranted but the irrational threats and false claims are not.  The process of hardware and/or software QA is far from a perfected science and even the best of testing departments can never get it right, 100% of the time because they can rarely envision enough real world scenarios to impliment proper testing.  This is further complicated by production deadlines etc..  Rinse and repeat for every company, every product.  Once a product is released, that team moves on to the next project and when problems arise wuth the released project, a sustaining team is usually handed teh task which already has 88387341657531297 on their plate.  When the issue at hand finally gets fixed, it must be tested and tested again, of which new tests have to be devised because the old tests didnt catch this problem to begin with..  When it's all said & done, it has to be reviewed and signed off by no less than 8983327856 people to try to ensure that a quality product gets released and this doesnt happen all over again.  So it's easy to see why a fix to an issue such as this may not be immediately forthcoming.  It must be done right, it must be scrutinized thouroughly and then it gets sent to overburdened servers that must be regulated to maintain respectable bandwidths.  

 

It takes armies of very intelegent people to make these magic devices happen.  It's not some corporate bunch of greedy thugs choosing money over your well-being.  I think they deserve a little more respect than is often shown them in these forums.  

 

This problem has been acknowledged and a fix has been announced.  It will be along shortly.  

Message 436 of 914 (1,765 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I paid a premium for this phone. It better work 100%.
Message 437 of 914 (1,716 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Takes an army to replace 6 files huh? LOL
Message 438 of 914 (1,714 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Ranmaniac - While you are spot on describing the lengthy process and red tape it takes to "fix" things, the time it took to acknowledge the problem has a bit lengthy. We've been waiting on a fix for over 3 months now. "Shortly" has been a long time coming.

Message 439 of 914 (1,711 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

@Ranmaniac , I agree what you stated. That is the normal cycle. I guess it would just help for the ATT side to tell us exactly whats happening not a general they are "working on it". I believe its also instinct that when people do not hear anything then it is most likely pushed aside. And for it to be back on track people usually do their part to make noise, etc so that people takes notice of it and add more man power to solve the problem. 

 

At the end of the day everybody wants one thing for this problem to go away and as soon as possible. People who already rooted their phone and applied the changes got this solved I believe. So I think the frustration comes from knowing this. And another thing is if you read my review I am basically warning people and not ranting about it. Since I dont want people to undergo the same problem we are dealing. Simple as that.

Message 440 of 914 (1,709 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

@ sonicthoughts    Hey,  don;t get mad at the poor guy (or gal) in customer service....   It is not thier fault!

 

The last time I talked to them,  I kept trying to get the guy to LOOK at the forum,  and he finaly admitted something,...    Ready for this??

 

"The Costomer Service Departments computers are  BLOCKED from being able to see the AT&T Forums or website."

 

... because.. you  know...  why would the customer service department need to know what the customers are saying or talking about.   thats just silly talk.....

Message 441 of 914 (1,672 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

@ Ranmaniac     Um..  I have two issues with what you just wrote..    and one kudos....

 

First the Kudos...  You are correct, and LOT of people put a lot of time and energy into makign this "magic" work...    I don;t think I have seen ANYONE on this thread say anything diragotory abut them.

 

Issue 1)  I thik many/most of us are EXTRA frustrated, becasue the ORIGINAL samsung GPS drives WORK! ..  until AT&T updates them to thier own....     This is why a "facotry reset" will "fix" the problem for 12 to 48 hours....

 

 

Issue 2)    Your comment "The process of hardware and/or software QA is far from a perfected science and even the best of testing departments can never get it right, 100% of the time because they can rarely envision enough real world scenarios to impliment proper testing. "

 

Um....  The GPS gets disconnected when you MAKE or RECIEVE a phone call.. on your phone....   Um..  kind of a "predictable"  thing to use your ...phone..   for....

 

 

Message 442 of 914 (1,659 Views)
Highlighted
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^^^ I agree with all this. I do vent on here alot and is exactly from frustration .Customers that spends hundreds of dollars on a phone that is supposed to work properly will be upset if the product has a major flaws .Im I dont think its wrong to vent on forums as long as your language appropriate . What makes me upset that its only the AT& T variant thats not working .I tested Verizon's and T-mobile (have 2 friends that have em) and the GPS works great on both. I can overlook minor flaws (most phones have em) but not a major one with broken GPS. Weather apps,social apps, navigation apps, many other apps and operations that smartphone needs to work properly use the GPS .
Message 443 of 914 (1,608 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

I recently bought the note 3 and never used the gps until recently.  I had also just bought a new car, and when I was having gps issues, thought it was something wrong with the car (interference).  I'm visiting a new town and am having unacceptable issues with the gps that are confirmed by this thread.  

 

Using waze, Google maps, etc my gps constantly drops.  I have resorted to holding the unit in my hand and turning off and on the gps to retain navigation.  It was even more frustrating that my wife, sitting right next to me, was able to waze/Google map flawlessly on her iphone 5.  We have switched to her tiny screen to be able to safely navigate by gps.  

 

I just did the latest software update, Tried factory reset, Uninstall ed and reinstalled all navigation apps.  I completely ran out of ideas.  If it weren't for this thread, I would have gone crazy thinking it was just me and not the phone.  I hope whatever the hardware/software issue is gets resolved quickly. 

Message 444 of 914 (1,585 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^^^^ And does your wife poke fun at your phone and say something like this "You had to get that phone didn't you? !" OR..."if it was such cool phone it could at least tell you where your going ! " OR...and this is a good one my woman says if we're going somewhere " Lemme make sure I put the address IN MY IPHONE 5 so we don't get lost again! " Last but not least ......"So what was it about Apple you were saying? !" : | SMDH.
Message 445 of 914 (1,537 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

Are there other places on the web that people are troubleshooting this?

Message 446 of 914 (1,494 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

ibDanny - Everything seems easily predictable in hindsight but if you draw up a matrix of functionality of these phones, the combinations of various multitasking are approaching endless.  If the guy.gal devising the tests didnt have the foresight to think up enough common scenarios to warrant release, then a ball got dropped but the # of scenarios is vast.  One cant be expected to catch them all.  

Message 447 of 914 (1,478 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Sadly enough I'm married to AT&T...  I need a GSM phone for periodic trips to Europe (That counts out Verizon & Sprint), a phone that typically works in rural areas, that counts out T-Mobile in this region, so all I can do is wait or root..  So if this KitKat update doesnt work, I suppose I will be taking the root plunge...

 

Message 448 of 914 (1,476 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

The test scenarios are vast but it didn't take QA testers or test enginers to discover the GPS issue. Unless a few users on this thread are in those professions. I'm with you with AT&T marriage deal. We're getting a big discount going through my wife's company. But now that she accepted a better job offer from a different company, i'm thinking of switching to Verizon after being with AT&T for a very long time. It's not just about the GPS problem either. But this GPS issue is killing me because I'm always on the road and need a reliable navigation. I just started using my old Galaxy S4 Active when traveling to a totally unfamiliar area. I thought about rooting my Note 3 but I shouldn't have to do this to a very expensive phone.
Message 449 of 914 (1,468 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

My wife does that to me constantly every time there's a glitch on my android phones. She's an Apple fangirl.
Message 450 of 914 (1,466 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.