Samsung Galaxy Note 3 GPS Issue

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Message 1 of 914 (77,657 Views)
Contributor

Re: Samsung Galaxy Note 3 GPS Issue

Add me as another GPS issue.  If no one has posted to BBB or other venue, I'll look into it this week.

Message 226 of 914 (4,148 Views)

Re: Samsung Galaxy Note 3 GPS Issue

@james27007 Thanks for the response. Funny seeing people's posts in this thread get edited by AT&T yet no one has responded with anything. But again, can't say that I'm surprised as that's how they always do it, blame somebody else.

 

Dear AT&T, 

 

Not Samsung's fault. If the International Note 3 works fine, and other people in this thread reported having tested out Note 3s from other carriers and those work fine then the common denominator here is we're all running on AT&T's ROM. Get to it, make an OTA of the International version of the GPS files so we don't need to root our phones to apply it. We won't call you out on it, just do it and send the update OTA and we'll all pretend this never happened. 

 

Side note, anybody tested to see if this issue occurs while using the PAID AT&T navigation program? Don't think they'd do something so devious but I just got to thinking about Verizon and their class action law suit a few years back where they actually disabled the GPS in their ROM with 3rd party apps and only their VZ Navigator could access it. 

Message 227 of 914 (4,135 Views)

Re: Samsung Galaxy Note 3 GPS Issue

Anyone at @att Or @att or even @ATTMarianaCM have any input here? Anyone?
Message 228 of 914 (4,068 Views)
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

Note that GSM only will have you connect just the Edge network which is 2G. You might want to choose WCDMA preferred or WCDMA only which will force 3G/non-LTE 4G. WCDMA preferred will allow going to Edge network if no 3G/4G connection is available whil WCDMA only will lock you on 3G/4G (without LTE) and give you no connection if 3G/4G not available.

 

I'm going to try the WCDMA preferred setting and see if it keeps the GPS from dropping for me. It should have the added bonus of increasing battery life as well. GSM only would really increase battery life, but 2G speeds are pretty hard to live with.

Message 229 of 914 (4,057 Views)
Mentor

Re: Samsung Galaxy Note 3 GPS Issue

I tried WCDMA only ... no luck, still drops GPS.  I live in an area where I can quickly test options  There are 3 specific locations that I can drive thru and in all 3 spots, GPS drops without exception.  It so precise that I can see GPS drop within 20 yards or so at each location.  Crazy.

 

Airplane mode is still the only working option to date.

 

  

 

 

 

 

 

Message 230 of 914 (4,049 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

Man tried GSM only / GSM auto switch on. 30 mile drive. Results either maps navigation was slow to keep up with my moving and it dropped GPS twice. Another trip I used airplane mode and navigation just froze up. This is annoying! AT&T thanks again! All it takes is over the air update to fix but NOOO ITS NOT AT&T FAULT! FOR GEEZ SAKES AT&T CANT DO EVERYTHING FOR THIER CUSTOMERS ! AT&T DIDNT MAKE THE PHONE ITS SAMSUNG'S DOING! THEY FIX IT!
Message 231 of 914 (4,031 Views)
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

Yeah, no luck here. If anything, doing either of the options I described caused it to be worse.

 

I am at a loss. Airplane mode is not an option for me as my family could potentially need to get a hold of me while I'm driving or while I'm out on a jog/walk. I really love this device, but the GPS issues are killing it for me. 

 

Getting desperate here. Thursday is my drop dead date for exchanging this phone for a different one.

Message 232 of 914 (4,029 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^^^ what u think about the LG Flex? Looks enticing but 720 display n washed out grey whites. Other than that phone looks great on paper! Then there is other option if you want a Note 3 and seems doesn't mind you doing since they don't want to fix an issue ....GO TO A CARRIER WITH A WORKING NOTE 3 Smiley Wink .
Message 233 of 914 (4,022 Views)
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

^^^ sorry edit ....AT&T seems it doesn't mind since they don't want to fix an issue ...
Message 234 of 914 (4,022 Views)
Teacher

Re: Samsung Galaxy Note 3 GPS Issue

ATT what is the update on this issue?

Message 235 of 914 (3,986 Views)

Re: Samsung Galaxy Note 3 GPS Issue

Gee. What shall I say then?

AT&T YOU ARE DOING A FINE JOB HANDLING THIS ISSUE. ALMOST AS IF IT NEVER EXISTED!

THANKS FOR UP TO DATE AND INFORMATIVE POSTS THAT KEEP YOUR PAYING CUSTOMERS HAPPY AND EXCITED TO BE A PART OF SUCH AN AWESOME INSTITUTION!

Good golly, I sure hope this post doesn't get corrected or removed.

Sad when you post the truth how people get scared and cover things up.
Message 236 of 914 (3,961 Views)

Lack of support

Why can't we get any information on the resolution of said issue regarding the Samsung Galaxy Note 3 GPS Issue?

You all have been given all the essential information about what it is, how it happens, who it's happening to and how to fix it.

So what's the hold up?
Message 237 of 914 (3,933 Views)
Tutor

Re: Samsung Galaxy Note 3 GPS Issue

FYI, I just file a complaint on FCC and of course this board was attached for reference. For rest of us here, I strongly recommend to do the same using the link below and hope we can put some pressure on ATT side.

 

http://www.fcc.gov/complaints

Message 238 of 914 (3,937 Views)
Highlighted
Scholar

Re: Samsung Galaxy Note 3 GPS Issue

JUST COMPLETED COMPLAINT TO FCC!
Message 239 of 914 (3,926 Views)
Voyager

Re: Samsung Galaxy Note 3 GPS Issue

Maps program was update today with "bug fixes." Has anyone tried it out?
Message 240 of 914 (3,759 Views)
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