Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

0
(0)
  • Rate this reply
View profile
Solved
Mar 27, 2014 8:38:41 AM
0
(0)
Community Manager

Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

Samsung Galaxy Note 3 GPS Issue

64,120 views
913 replies
(123) Me too
(123) Me too
Reply
View all replies
(913)
0
(0)
  • Rate this reply
View profile
Jan 29, 2014 7:48:01 AM
0
(0)
Community Manager
Edited by ATTMarianaCM on Jan 29, 2014 at 10:36:46 AM

Hello, again!

 

AT&T and Samsung are actively investigating reports that some customers are experiencing issues with GPS on the Samsung Galaxy Note 3.   We will provide updates in this forum as we learn more about this issue.    

 

I'd like to thank you again for providing the requested information; it's been very helpful.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, again!

 

AT&T and Samsung are actively investigating reports that some customers are experiencing issues with GPS on the Samsung Galaxy Note 3.   We will provide updates in this forum as we learn more about this issue.    

 

I'd like to thank you again for providing the requested information; it's been very helpful.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]
181 of 914 (2,816 Views)
0
(0)
  • Rate this reply
View profile
Jan 29, 2014 8:11:15 AM
0
(0)
Scholar

Just wanted to note that once again while driving and all that was running was my navigation app it just lost signal. I got lost some what. Al most ended up in a bad area. There wasnt a cloud in the sky and my reception was clear.

 

Thanks!

Just wanted to note that once again while driving and all that was running was my navigation app it just lost signal. I got lost some what. Al most ended up in a bad area. There wasnt a cloud in the sky and my reception was clear.

 

Thanks!

Re: Samsung Galaxy Note 3 GPS Issue

182 of 914 (2,808 Views)
0
(0)
  • Rate this reply
View profile
Jan 29, 2014 1:34:06 PM
0
(0)
Mentor

One more observation - Not sure why I was so dense about this, because it has been said numerous times, but....

 

I am driving down the road and all of a sudden I lsot GPS lock.  I looked at my phone and I noticed I switched from LTE to 4G.  So, while I thought it was just getting a phone call (which aparently also causes the LTE to 4G switch), I can confirm when I move from LTE to 4G just driving arund and moving in and out of LTE coverage, the signal is lost.

 

So in summary, I see the issue:

-  When plugging power in and out

-  When my phone switches from LTE to 4G

 

 

One more observation - Not sure why I was so dense about this, because it has been said numerous times, but....

 

I am driving down the road and all of a sudden I lsot GPS lock.  I looked at my phone and I noticed I switched from LTE to 4G.  So, while I thought it was just getting a phone call (which aparently also causes the LTE to 4G switch), I can confirm when I move from LTE to 4G just driving arund and moving in and out of LTE coverage, the signal is lost.

 

So in summary, I see the issue:

-  When plugging power in and out

-  When my phone switches from LTE to 4G

 

 

Re: Samsung Galaxy Note 3 GPS Issue

183 of 914 (2,742 Views)
0
(0)
  • Rate this reply
View profile
Jan 29, 2014 1:50:43 PM
0
(0)
Mentor
@ATTMarianaCM - All you'd need to do is look at the exchange rate and reasoning behind then exchanges to see that I'm sure there are many more reported issues of this that haven't hit these forums. It's apparent that the fix that is applied does indeed work. Subsequently this could easily be corrected in a firmware revision.

Please push this up the ladder and vigorously follow up so that there will be even more satisfied customers using one of the best devices out there.

It would be a shame to get a bad rep over something that could easily be fixed.

Thanks,
A concerned AT&T customer.
@ATTMarianaCM - All you'd need to do is look at the exchange rate and reasoning behind then exchanges to see that I'm sure there are many more reported issues of this that haven't hit these forums. It's apparent that the fix that is applied does indeed work. Subsequently this could easily be corrected in a firmware revision.

Please push this up the ladder and vigorously follow up so that there will be even more satisfied customers using one of the best devices out there.

It would be a shame to get a bad rep over something that could easily be fixed.

Thanks,
A concerned AT&T customer.

Re: Samsung Galaxy Note 3 GPS Issue

184 of 914 (2,740 Views)
0
(0)
  • Rate this reply
View profile
Jan 29, 2014 2:50:55 PM
0
(0)
Mentor

Ok..    I have been trying to get more attention to this.. because...  um..  well..   this forum has:

 

1) Stated the problem.

2) Positvly identified the problem.

3) TESTED, to confirm the problem.

4) Found a solution.

5) TESTED the solution.  (Rooting/ replacing files)

 

The only thing we can not do, is acutaly do the soltion ourselfs, unless we are willing to void the warrenties on our $800 telephones.

 

This should be a VERY EASY  OTA (Over the Air) update,  which would not void our warenties.

 

90% of the work has been done!!!!!!!

 

Update on my end...

 

I wrote on the AT&T facebook page, talking about this problem....   I got a nice email back, saying they are looking into it....  and then...  the post gone?  and I can not find it on facebook anymore????

Ok..    I have been trying to get more attention to this.. because...  um..  well..   this forum has:

 

1) Stated the problem.

2) Positvly identified the problem.

3) TESTED, to confirm the problem.

4) Found a solution.

5) TESTED the solution.  (Rooting/ replacing files)

 

The only thing we can not do, is acutaly do the soltion ourselfs, unless we are willing to void the warrenties on our $800 telephones.

 

This should be a VERY EASY  OTA (Over the Air) update,  which would not void our warenties.

 

90% of the work has been done!!!!!!!

 

Update on my end...

 

I wrote on the AT&T facebook page, talking about this problem....   I got a nice email back, saying they are looking into it....  and then...  the post gone?  and I can not find it on facebook anymore????

Re: Samsung Galaxy Note 3 GPS Issue

185 of 914 (2,725 Views)
0
(0)
  • Rate this reply
View profile
Jan 29, 2014 4:57:05 PM
0
(0)
Explorer

Thanks everyone for sharing your experiences as I was going crazy with this issue.  I've had the Note 3 since November and used GPS daily but only noticed this issue starting about 3 weeks ago.  I actually thought it had something to do with a new Qi receiver I installed on the battery and using a Qi wireless charger.  The battery can get very hot when charging wirelessly so I was afraid I had somehow damaged the hardware.  But I've been experiencing pretty much the exact same issue as everyone else so I'm hopeful AT&T will step up to the plate and fix this issue. 

Thanks everyone for sharing your experiences as I was going crazy with this issue.  I've had the Note 3 since November and used GPS daily but only noticed this issue starting about 3 weeks ago.  I actually thought it had something to do with a new Qi receiver I installed on the battery and using a Qi wireless charger.  The battery can get very hot when charging wirelessly so I was afraid I had somehow damaged the hardware.  But I've been experiencing pretty much the exact same issue as everyone else so I'm hopeful AT&T will step up to the plate and fix this issue. 

Re: Samsung Galaxy Note 3 GPS Issue

186 of 914 (2,698 Views)
0
(0)
  • Rate this reply
View profile
Jan 30, 2014 2:44:49 PM
0
(0)
Explorer
FEW my Note 3 is T# 4-2. Not 2-3 or 2-4
FEW my Note 3 is T# 4-2. Not 2-3 or 2-4

Re: Samsung Galaxy Note 3 GPS Issue

187 of 914 (2,554 Views)
0
(0)
  • Rate this reply
View profile
Jan 30, 2014 2:51:12 PM
0
(0)
Explorer
 

Re: Samsung Galaxy Note 3 GPS Issue

188 of 914 (2,553 Views)
0
(0)
  • Rate this reply
View profile
Jan 30, 2014 9:11:04 PM
0
(0)
Mentor

@mrklaw Yeah do confirm for us that it doesn't come back in 24 or 48 hours. Again people on XDA have said this but none of them had explicitly stated that the problem never came back. So that there's no doubt in anybody's mind that this is an AT&T problem (looking at you AT&T) please confirm for us how flashing the International version of our Note 3's GPS files solved the problem and it never came back. Proving that had AT&T left those files alone when Samsung made them or had they done more testing, we wouldn't have this problem. And AT&T should hot fix this for us with an OTA like I've been saying. 

@mrklaw Yeah do confirm for us that it doesn't come back in 24 or 48 hours. Again people on XDA have said this but none of them had explicitly stated that the problem never came back. So that there's no doubt in anybody's mind that this is an AT&T problem (looking at you AT&T) please confirm for us how flashing the International version of our Note 3's GPS files solved the problem and it never came back. Proving that had AT&T left those files alone when Samsung made them or had they done more testing, we wouldn't have this problem. And AT&T should hot fix this for us with an OTA like I've been saying. 

Re: Samsung Galaxy Note 3 GPS Issue

189 of 914 (2,493 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 4:33:00 AM
0
(0)
Scholar

@goldendrag0n 

I can 100% confirm the GPS files fix the issue. My co-worker also has the phone and when I found out and showed him the issue, he was not happy. He decided to not wait for AT&T to find a fix and decided to use the files from XDA.

 

We verified the issue was there, rooted his phone (very easy process), verified the issue was still there, shut off GPS, made a backup of the old files, copied over the new files, verified premissions of the new files, rebooted the phone and the issue was gone instantly Since rooting did not do a factory reset and we verified the issue was there before replacing the files, we know for a fact that the files fixed the issue and the fix was not the temp 24hr factory reset thing.

 

It has been 38 hours since we did this and we just tested. The GPS issue is gone.

 

Plus there are these posts on XDA to verify the issue has been fixed

 

Original question:

http://forum.xda-developers.com/showpost.php?p=49765436&postcount=40

Can I ask 2 questions to those that have tired the fix. I asking people that had the issue were the GPS shuts off (icon disappears) when switching from 4G to LTE or to Wifi; and/or when you plug-in or un-plug the phone?

1. Is your gps still working correctly after 48 hours from doing the fix?
2. When you replaced the files, did you do a factory reset first/right after, or did you swap the files and see the fix working as soon as the files were replaced?


Here is my answer.
After applying the fix, the GPS icon is still on the notification when power is plugged in/out or switching 4G/4GLTE 

1. Yes it still works after 48 hours.
2. No need to do the factory reset. I just replaced the files and restarted my phone. The fix worked instantly after restarting. 

 

 

Responce 2 also verifying the fix: http://forum.xda-developers.com/showpost.php?p=49801983&postcount=44

been using the fix that drakeymcmb shared and can confirm it works. 

thanks drakeymcmb!

@goldendrag0n 

I can 100% confirm the GPS files fix the issue. My co-worker also has the phone and when I found out and showed him the issue, he was not happy. He decided to not wait for AT&T to find a fix and decided to use the files from XDA.

 

We verified the issue was there, rooted his phone (very easy process), verified the issue was still there, shut off GPS, made a backup of the old files, copied over the new files, verified premissions of the new files, rebooted the phone and the issue was gone instantly Since rooting did not do a factory reset and we verified the issue was there before replacing the files, we know for a fact that the files fixed the issue and the fix was not the temp 24hr factory reset thing.

 

It has been 38 hours since we did this and we just tested. The GPS issue is gone.

 

Plus there are these posts on XDA to verify the issue has been fixed

 

Original question:

http://forum.xda-developers.com/showpost.php?p=49765436&postcount=40

Can I ask 2 questions to those that have tired the fix. I asking people that had the issue were the GPS shuts off (icon disappears) when switching from 4G to LTE or to Wifi; and/or when you plug-in or un-plug the phone?

1. Is your gps still working correctly after 48 hours from doing the fix?
2. When you replaced the files, did you do a factory reset first/right after, or did you swap the files and see the fix working as soon as the files were replaced?


Here is my answer.
After applying the fix, the GPS icon is still on the notification when power is plugged in/out or switching 4G/4GLTE 

1. Yes it still works after 48 hours.
2. No need to do the factory reset. I just replaced the files and restarted my phone. The fix worked instantly after restarting. 

 

 

Responce 2 also verifying the fix: http://forum.xda-developers.com/showpost.php?p=49801983&postcount=44

been using the fix that drakeymcmb shared and can confirm it works. 

thanks drakeymcmb!

Re: Samsung Galaxy Note 3 GPS Issue

190 of 914 (2,466 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 7:27:02 AM
0
(0)
Explorer

Yesterday, I had an interesting experience.  Durig my 80 mile drive, I didn't loose GPS once. However, after passing one of the locations I normally loose GPS, I started paying more attention.  It seems my phone never left 4G and went to LTE.  The entire trip, my phone stayed in 4G.  I dont know if AT&T was having an issue or if my phone was, but on the return trip, LTE lit up as normal, and I lots GPS everytime I switched. 

 

Does anyone know a way to prevent the phones from going into LTE.  When I'm driving, my requirements for high speed data are almost non existent.

Yesterday, I had an interesting experience.  Durig my 80 mile drive, I didn't loose GPS once. However, after passing one of the locations I normally loose GPS, I started paying more attention.  It seems my phone never left 4G and went to LTE.  The entire trip, my phone stayed in 4G.  I dont know if AT&T was having an issue or if my phone was, but on the return trip, LTE lit up as normal, and I lots GPS everytime I switched. 

 

Does anyone know a way to prevent the phones from going into LTE.  When I'm driving, my requirements for high speed data are almost non existent.

Re: Samsung Galaxy Note 3 GPS Issue

191 of 914 (2,448 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 7:53:29 AM
0
(0)
Teacher
The only way jaalfaro is to put the phone is airplane mode. You will not have any cell signal but you will not lose gps. Your phone will basically become a standalone gps system. I have done this in bad cell service areas when I really needed the gps and didnt care about traffic updates or phone calls.
The only way jaalfaro is to put the phone is airplane mode. You will not have any cell signal but you will not lose gps. Your phone will basically become a standalone gps system. I have done this in bad cell service areas when I really needed the gps and didnt care about traffic updates or phone calls.

Re: Samsung Galaxy Note 3 GPS Issue

192 of 914 (2,435 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 9:36:35 AM
0
(0)
Contributor

Why won't ATT even acknowledge they created this problem? It's clear if you read through these threads

Why won't ATT even acknowledge they created this problem? It's clear if you read through these threads

Re: Samsung Galaxy Note 3 GPS Issue

193 of 914 (2,403 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 9:41:38 AM
0
(0)
Contributor
Edited by Phil-101 on Jan 31, 2014 at 9:54:13 AM

Appears we have only 3 options given what ATT has done:

 

By the way like many GPS is not a nice to have at this stage. It's a critical must work feature.

 

Option 1: wait for ATT to acknowledge its' their overlay software causing the GPB problem and then wait some more for them to fix it. Very bad precedence be reenforced by ATT suggests this is not very viable option.

[Legal discussions are not permitted per the Guidelines]

 

 

Option 2: Root the device; not great option on a $700 dollar device given root takes out of warranty

 


Option 3: Swith to TM since TM will pay ETF fees this might be the most viable option, hate to do it but ATT is giving no choice. Can others who have gone this route share experience?

Appears we have only 3 options given what ATT has done:

 

By the way like many GPS is not a nice to have at this stage. It's a critical must work feature.

 

Option 1: wait for ATT to acknowledge its' their overlay software causing the GPB problem and then wait some more for them to fix it. Very bad precedence be reenforced by ATT suggests this is not very viable option.

[Legal discussions are not permitted per the Guidelines]

 

 

Option 2: Root the device; not great option on a $700 dollar device given root takes out of warranty

 


Option 3: Swith to TM since TM will pay ETF fees this might be the most viable option, hate to do it but ATT is giving no choice. Can others who have gone this route share experience?

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]
194 of 914 (2,403 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 10:04:06 AM
0
(0)
Explorer

Quick question as I'm totally unfamiliar with rooting.  My phone is my own, but my company forces me to have a security policy on it if I want to access work email which checks that my phone is not rooted.  So I can't root and keep it rooted.

 

So I'm wondering, can I root my phone and overlay the GPS files from the XDA thread, and then "unroot" my phone to get it back to stock without losing anything? 

Quick question as I'm totally unfamiliar with rooting.  My phone is my own, but my company forces me to have a security policy on it if I want to access work email which checks that my phone is not rooted.  So I can't root and keep it rooted.

 

So I'm wondering, can I root my phone and overlay the GPS files from the XDA thread, and then "unroot" my phone to get it back to stock without losing anything? 

Re: Samsung Galaxy Note 3 GPS Issue

195 of 914 (2,394 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 10:10:24 AM
0
(0)
Scholar

My theory is AT&T is not doing anything and just trying to buy enough time to let the KK update come out  and hope it fixes the issue, or hope we will want to switch to the S5 and forget about the issue all together.

 

If we examine the last post from AT&T "AT&T and Samsung are actively investigating reports that some customers are experiencing issues with GPS on the Samsung Galaxy Note 3. We will provide updates in this forum as we learn more about this issue." This is such a legalese worded cop-out, I am convinced that Mariana was told to post this, word for word. And what do you mean SOME? Every person I have meet (including the AT&T store managers and display units), that is still stock, has this issue. 

 

You notice how it says we are looking at the reports; not "We are working on finding the cause and working on a fix." So far there is NOTHING from AT&T that says they are really trying to fix this; and this is backed up by the responces from tech support many of us have received. It sounds more like AT&T & Samsung are trying to see if one can blame the other and pass the buck. I'm stil surpised they have not delted this thread to cover up the issue like normal.

 

This is exactly what happened with the iPhone 4 antenna issue, the Motorola Atrix music skipping issue and the original Captivate GPS issue to mention a few. When it came down to it NOTHING WAS EVER DONE until a class action lawsuit was made. Yes I'm very upset over this issue and really don't know if I am going to stay an AT&T customer or not over this. 

My theory is AT&T is not doing anything and just trying to buy enough time to let the KK update come out  and hope it fixes the issue, or hope we will want to switch to the S5 and forget about the issue all together.

 

If we examine the last post from AT&T "AT&T and Samsung are actively investigating reports that some customers are experiencing issues with GPS on the Samsung Galaxy Note 3. We will provide updates in this forum as we learn more about this issue." This is such a legalese worded cop-out, I am convinced that Mariana was told to post this, word for word. And what do you mean SOME? Every person I have meet (including the AT&T store managers and display units), that is still stock, has this issue. 

 

You notice how it says we are looking at the reports; not "We are working on finding the cause and working on a fix." So far there is NOTHING from AT&T that says they are really trying to fix this; and this is backed up by the responces from tech support many of us have received. It sounds more like AT&T & Samsung are trying to see if one can blame the other and pass the buck. I'm stil surpised they have not delted this thread to cover up the issue like normal.

 

This is exactly what happened with the iPhone 4 antenna issue, the Motorola Atrix music skipping issue and the original Captivate GPS issue to mention a few. When it came down to it NOTHING WAS EVER DONE until a class action lawsuit was made. Yes I'm very upset over this issue and really don't know if I am going to stay an AT&T customer or not over this. 

Re: Samsung Galaxy Note 3 GPS Issue

196 of 914 (2,392 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 10:22:19 AM
0
(0)
Mentor

Yep, ATT wont do anything ... that's obvious now. It look like switching carriers is the only option if one really needs the GPS.

So assuming we do switch, T-Mobile appears to be the easiest and most affordable choice with the ETF and all.  Has anyone switch to TM?  What has been the experience?  I'm concerned about the coverage, not that I travel too far all that often, but side by side, will I actually loose connectivity next to an ATT/Verizon phone?  Connection being a basic cell signal, not network type (ie 4G or LTE).  For the most part, those connections dont mean much to me since I'm not streaming movies or anything of that capacity while driving.  

Yep, ATT wont do anything ... that's obvious now. It look like switching carriers is the only option if one really needs the GPS.

So assuming we do switch, T-Mobile appears to be the easiest and most affordable choice with the ETF and all.  Has anyone switch to TM?  What has been the experience?  I'm concerned about the coverage, not that I travel too far all that often, but side by side, will I actually loose connectivity next to an ATT/Verizon phone?  Connection being a basic cell signal, not network type (ie 4G or LTE).  For the most part, those connections dont mean much to me since I'm not streaming movies or anything of that capacity while driving.  

Re: Samsung Galaxy Note 3 GPS Issue

197 of 914 (2,384 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 11:48:01 AM
0
(0)
Mentor
Edited by Phil-101 on Jan 31, 2014 at 11:59:23 AM

@ATTMarianaCM, what is the hold up? There's no need to investigate. Just produce results. Simple as that. <br><br>I agree here with others. I just got off the phone with an AT&T CSM off of Facebook who sadly fed me a line of ***. Not sure if it was true but he gave it to me anyway. Told me that he has been researching the issue and spoke with Samsung to report it. Said Samsung told him to have us install "permissions manager" app and disallow permissions on location apps. So like the good samaritan I am I did just that. Well needless to say, nothing got fixed and it in fact, screwed up my phone for many minutes afterwards till I could go back and re allow the apps permissions. Not to mention, how does that fix the plugging and unplugging of the charger? <br><br>Anyway, I like this CSM, been dealing with for years on separate issues but I have to say, I'm really disinterested in dealing with ***! ! <br><br>@AT&T, @att, @att HEAR THIS! FIX THIS ISSUE NOW! THE LEGWORK HAS BEEN DONE FOR YOU! QUIT PUSHING IT ON THE OTHER GUY! VERIZON NOT T-MOBILE VERSIONS HAVE THIS ISSUE. IT IS YOUR PROBLEM! <br><br>GET PEOPLE INVOLVED WHO CAN MAKE A DIFFERENCE AND FIX THINGS. Send this link anonymously, take a picture, write it down. DO WHATEVER YOU NEED TO BUT STOP LOLLYGAGGING AROUND AND SHOW US PROGRESS! <br><br>I'VE HAD JUST ABOUT ENOUGH OF THIS.... :-(

 

[Edited to comply with Guidelines]

@ATTMarianaCM, what is the hold up? There's no need to investigate. Just produce results. Simple as that. <br><br>I agree here with others. I just got off the phone with an AT&T CSM off of Facebook who sadly fed me a line of ***. Not sure if it was true but he gave it to me anyway. Told me that he has been researching the issue and spoke with Samsung to report it. Said Samsung told him to have us install "permissions manager" app and disallow permissions on location apps. So like the good samaritan I am I did just that. Well needless to say, nothing got fixed and it in fact, screwed up my phone for many minutes afterwards till I could go back and re allow the apps permissions. Not to mention, how does that fix the plugging and unplugging of the charger? <br><br>Anyway, I like this CSM, been dealing with for years on separate issues but I have to say, I'm really disinterested in dealing with ***! ! <br><br>@AT&T, @att, @att HEAR THIS! FIX THIS ISSUE NOW! THE LEGWORK HAS BEEN DONE FOR YOU! QUIT PUSHING IT ON THE OTHER GUY! VERIZON NOT T-MOBILE VERSIONS HAVE THIS ISSUE. IT IS YOUR PROBLEM! <br><br>GET PEOPLE INVOLVED WHO CAN MAKE A DIFFERENCE AND FIX THINGS. Send this link anonymously, take a picture, write it down. DO WHATEVER YOU NEED TO BUT STOP LOLLYGAGGING AROUND AND SHOW US PROGRESS! <br><br>I'VE HAD JUST ABOUT ENOUGH OF THIS.... :-(

 

[Edited to comply with Guidelines]

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]
198 of 914 (2,365 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 1:08:16 PM
0
(0)
Voyager

Well.. I too am having the same dropped GPS issue with my Galaxy Note 3 AT&T issue. Get this fixed please, this is terrible.

Well.. I too am having the same dropped GPS issue with my Galaxy Note 3 AT&T issue. Get this fixed please, this is terrible.

Re: Samsung Galaxy Note 3 GPS Issue

199 of 914 (2,339 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 1:15:01 PM
0
(0)
Mentor
Did you "me too" on the first post in this thread? Not that anyone at AT&T gives a rats you know what.
Did you "me too" on the first post in this thread? Not that anyone at AT&T gives a rats you know what.

Re: Samsung Galaxy Note 3 GPS Issue

200 of 914 (2,335 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 1:22:24 PM
0
(0)
Mentor
@ATTMarianaCM - any words of wisdom?
@ATTMarianaCM - any words of wisdom?

Re: Samsung Galaxy Note 3 GPS Issue

201 of 914 (2,329 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 1:23:14 PM
0
(0)
Mentor
Anyone at @att

Or @att

OR @AT&T?
Anyone at @att

Or @att

OR @AT&T?

Re: Samsung Galaxy Note 3 GPS Issue

202 of 914 (2,329 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 1:41:34 PM
0
(0)
Tutor
Edited by ATTDmitriyCM on Feb 1, 2014 at 8:46:10 AM

This is a very important app to me right behind making calls an emails
I travel a lot and depend on it for getting me to clients locations almost every day and it drops gas sometimes at critical times
Please fix soon


Will 

[Edited for privacy]

This is a very important app to me right behind making calls an emails
I travel a lot and depend on it for getting me to clients locations almost every day and it drops gas sometimes at critical times
Please fix soon


Will 

[Edited for privacy]

Re: Samsung Galaxy Note 3 GPS Issue

[ Edited ]
203 of 914 (2,327 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 3:00:19 PM
0
(0)
Tutor

I am still within my 14 day window after getting my Note 3. Since the LG G Flex is coming out on Tuesday, I'm seriously considering switching to that phone.

 

The GPS issue is dangerous for me to have to turn off and on GPS 4 or 5 times while I'm driving in traffic to and from work. I count on Waze to find my best route home as it can mean a difference of up to half an hour each way. It also loses GPS signal while I'm out on my jogs and I'm tracking it with Endomondo. Very bothersome to have to pull out the phone, turn on GPS and back on all while trying to keep jogging.

I am still within my 14 day window after getting my Note 3. Since the LG G Flex is coming out on Tuesday, I'm seriously considering switching to that phone.

 

The GPS issue is dangerous for me to have to turn off and on GPS 4 or 5 times while I'm driving in traffic to and from work. I count on Waze to find my best route home as it can mean a difference of up to half an hour each way. It also loses GPS signal while I'm out on my jogs and I'm tracking it with Endomondo. Very bothersome to have to pull out the phone, turn on GPS and back on all while trying to keep jogging.

Re: Samsung Galaxy Note 3 GPS Issue

204 of 914 (2,303 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 3:20:44 PM
0
(0)
Mentor
Make sure everyone clicks on the "me too" button in the first post of this thread! MAYBE someone will eventually give a hoot!
Make sure everyone clicks on the "me too" button in the first post of this thread! MAYBE someone will eventually give a hoot!

Re: Samsung Galaxy Note 3 GPS Issue

205 of 914 (2,300 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 4:32:49 PM
0
(0)
Tutor

Like many I have the same issue. ATT has eaten 2 Note 3s from me on warranty and of course this did not resolve the issue.

 

I am currently looking for an app that can reset gps automatically or I might write or have one written, as i am not willing to Root the phone for obvious reasons.

 

Other than taking calls and notes while taking calls the GPS function is the most critical for me in my business. I love this phone but I'd hate to have to buy a Garmin to solve theissue.

Like many I have the same issue. ATT has eaten 2 Note 3s from me on warranty and of course this did not resolve the issue.

 

I am currently looking for an app that can reset gps automatically or I might write or have one written, as i am not willing to Root the phone for obvious reasons.

 

Other than taking calls and notes while taking calls the GPS function is the most critical for me in my business. I love this phone but I'd hate to have to buy a Garmin to solve theissue.

Re: Samsung Galaxy Note 3 GPS Issue

206 of 914 (2,277 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 4:35:17 PM
0
(0)
Tutor
As an interesting note on the issue, this bug only causes loss of GPS reception and not GLONASS.
As an interesting note on the issue, this bug only causes loss of GPS reception and not GLONASS.

Re: Samsung Galaxy Note 3 GPS Issue

207 of 914 (2,279 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 7:42:36 PM
0
(0)
Explorer
I have a Garmin and this issue needs to be fixed because I'm not going to use it. It works on the S2 that I still have AND the two S4's that I still have flawlessly. This issue puts a flagship expensive 5***** phone and brings it down to two. The reality is some things you pay for and they should just work. This isn't a beta test phone.
There were plenty versions of "Galaxy" phones before this that didn't have the problem out the box, even when Google Navigation was beta!
I have a Garmin and this issue needs to be fixed because I'm not going to use it. It works on the S2 that I still have AND the two S4's that I still have flawlessly. This issue puts a flagship expensive 5***** phone and brings it down to two. The reality is some things you pay for and they should just work. This isn't a beta test phone.
There were plenty versions of "Galaxy" phones before this that didn't have the problem out the box, even when Google Navigation was beta!

Re: Samsung Galaxy Note 3 GPS Issue

208 of 914 (2,240 Views)
0
(0)
  • Rate this reply
View profile
Jan 31, 2014 9:52:52 PM
0
(0)
Scholar
"Hi were AT&T ! We took your money, o yea ...GPS ...yeap not our problem ! We don't make the phones ..we just sell em! Samsung makes the phone , they messed the phone up ...call them ! Complaint department is over if your still not satisfied and its just for complaints if you want to vent . Thanks for shopping at AT&T ." AT&T thank you for screwing up a great phone that I spent 700 bucks and Verizon's / Sprint's / T- Mobile's Note 3 doesn't have this problem! GOING TO LOSE CUSTOMERS LIKE YOU LOSE THEM WITH YOUR STUPID GPS SIGNAL .
"Hi were AT&T ! We took your money, o yea ...GPS ...yeap not our problem ! We don't make the phones ..we just sell em! Samsung makes the phone , they messed the phone up ...call them ! Complaint department is over if your still not satisfied and its just for complaints if you want to vent . Thanks for shopping at AT&T ." AT&T thank you for screwing up a great phone that I spent 700 bucks and Verizon's / Sprint's / T- Mobile's Note 3 doesn't have this problem! GOING TO LOSE CUSTOMERS LIKE YOU LOSE THEM WITH YOUR STUPID GPS SIGNAL .

Re: Samsung Galaxy Note 3 GPS Issue

209 of 914 (2,220 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 5:31:12 AM
0
(0)
Tutor
Hahahaha. AT&T, Rethink possible.
Hahahaha. AT&T, Rethink possible.

Re: Samsung Galaxy Note 3 GPS Issue

210 of 914 (2,188 Views)
Share this post
Share this post