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Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Mar 27, 2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Samsung Galaxy Note 3 GPS Issue

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Jan 27, 2014 6:27:26 AM
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I have the same problem with the GPS as you guys. I spoke to Samsung Level 2 support twice.

They had me boot the phone into safemode, and use the maps nav. I tested it on both TomTom and Google Maps. Safemode disables all apps the user installed, so the phone is configured same as you got it from the store as new.

What I discovered, the GPS works fine until it drops, and after that it can't find the GPS satellites., whether in safemode or not. Once it drops GPS I can drive around (safemode or regular) and it won't find GPS again regardless of how long I let it search on both Tomtom or Google Maps.

This is easy for me to test because I live in Manhattan and go through the MidTown Tunnel a lot and it take around 7 to 10 mins on a good day to get through the tunnel, so any GPS device with drop, but once through the tunnel my old phone or my wife’s phone locks back on within 3 to 5 seconds.

But on the Note 3 the only way to  restore GPS is to swipe down on the quick menu and disable GPS wait 3 seconds and click it again to enable GPS and it locks on GPS within 2 to 3 seconds.

I have tested this about 20 times and get same results, if you use the quick menu disable/enable you good in 3 seconds if not and you let it work as is should you can leave it searching it never comes back.

The problem is an app that either Samsung or AT&T installed and uses GPS (which is most of their apps)and is buggy, and creates a loop.

 The only way I can suggest fixing it is rooting your phone and using a app like Titanium Backup to freeze their apps or using an app like LBE to stop their apps from running and using GPS.

But all this is complete nonsense , they should fix it or let us uninstall bloatware they (att and Samsung) load on our phone,  if we are not suing these apps why let them drain our battery, cpu and crash our phones?

 

I have the same problem with the GPS as you guys. I spoke to Samsung Level 2 support twice.

They had me boot the phone into safemode, and use the maps nav. I tested it on both TomTom and Google Maps. Safemode disables all apps the user installed, so the phone is configured same as you got it from the store as new.

What I discovered, the GPS works fine until it drops, and after that it can't find the GPS satellites., whether in safemode or not. Once it drops GPS I can drive around (safemode or regular) and it won't find GPS again regardless of how long I let it search on both Tomtom or Google Maps.

This is easy for me to test because I live in Manhattan and go through the MidTown Tunnel a lot and it take around 7 to 10 mins on a good day to get through the tunnel, so any GPS device with drop, but once through the tunnel my old phone or my wife’s phone locks back on within 3 to 5 seconds.

But on the Note 3 the only way to  restore GPS is to swipe down on the quick menu and disable GPS wait 3 seconds and click it again to enable GPS and it locks on GPS within 2 to 3 seconds.

I have tested this about 20 times and get same results, if you use the quick menu disable/enable you good in 3 seconds if not and you let it work as is should you can leave it searching it never comes back.

The problem is an app that either Samsung or AT&T installed and uses GPS (which is most of their apps)and is buggy, and creates a loop.

 The only way I can suggest fixing it is rooting your phone and using a app like Titanium Backup to freeze their apps or using an app like LBE to stop their apps from running and using GPS.

But all this is complete nonsense , they should fix it or let us uninstall bloatware they (att and Samsung) load on our phone,  if we are not suing these apps why let them drain our battery, cpu and crash our phones?

 

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 27, 2014 6:38:04 AM
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@sgleon Thank you for the information, it helps Smiley Happy Please make sure you clikc the "I have this problem too" button on the 1st post.

 

We have confirmed that the issuie is either the stock GPS config files, the A-GPS data that gets downloaded or a combonation of both. There is a fix on XDA, where you root your phone and replace the 6 GPS config files and the issue is immeditly fixed without having to do a factory reset. But I don't want to root my phone.

 

We know it is not a stock app because the fix on XDA fixes it without touching any of the apps; on top of that I have been running the phone (without the sim card) for almost a week now and have not had the issue once. I'm going to put in the sim card tonight and I expect the issue to return with-in 24 hours of doing so.

 

If it was a stock app, it would have started at the 12 or 24 hour mark after I did my last factory reset last Wedneday (I think), like it has every time.

@sgleon Thank you for the information, it helps Smiley Happy Please make sure you clikc the "I have this problem too" button on the 1st post.

 

We have confirmed that the issuie is either the stock GPS config files, the A-GPS data that gets downloaded or a combonation of both. There is a fix on XDA, where you root your phone and replace the 6 GPS config files and the issue is immeditly fixed without having to do a factory reset. But I don't want to root my phone.

 

We know it is not a stock app because the fix on XDA fixes it without touching any of the apps; on top of that I have been running the phone (without the sim card) for almost a week now and have not had the issue once. I'm going to put in the sim card tonight and I expect the issue to return with-in 24 hours of doing so.

 

If it was a stock app, it would have started at the 12 or 24 hour mark after I did my last factory reset last Wedneday (I think), like it has every time.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 27, 2014 10:36:22 AM
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Plugging and unplugging the phone with the stock charger affects my phone as well. I tried that today and it dropped every time, moving or parked. I tried Andriots GPS Test and Play Store GPS Status & Toolbox, and the signal just likes to drop.
Also I had turned off auto network switching in WiFi because the unstable connection error always switched me to AT&T data (regardless of If I was connected home or away), but *#0011# WiFi power saving off seems to have solved that issue that issue. We'll see. Maybe there is a hidden GPS menu somewhere? I know I am learning way more about GPS and AGPS than I ever imagined I would have to know, so I would like to thank AT&T for that.
Plugging and unplugging the phone with the stock charger affects my phone as well. I tried that today and it dropped every time, moving or parked. I tried Andriots GPS Test and Play Store GPS Status & Toolbox, and the signal just likes to drop.
Also I had turned off auto network switching in WiFi because the unstable connection error always switched me to AT&T data (regardless of If I was connected home or away), but *#0011# WiFi power saving off seems to have solved that issue that issue. We'll see. Maybe there is a hidden GPS menu somewhere? I know I am learning way more about GPS and AGPS than I ever imagined I would have to know, so I would like to thank AT&T for that.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 27, 2014 6:26:33 PM
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Created an account just to put in my 2 cents. As others have stated GPS seems to be very unstable. I have had many devices over time and this seems to be the worst with relation to GPS reception/reliability. I have a GPS built into the car I drive and an iPad. Neither drop out at all.

 

Also getting the "An application has been forced to stop an unauthorized attempt to access system in your device. It may be safe to delete an application obtained from an unauthorized route. Check now?" message without ANY apps loaded onto the phone other than what it came with.

 

Not to mention the "Your internet connection is unstable" message that everyone seems to be getting.

 

Very frustrating AT&T/Samsung. I am still on my 14 day trial period and if this doesn't get resolved soon it's going back to the store. Smiley Sad

Created an account just to put in my 2 cents. As others have stated GPS seems to be very unstable. I have had many devices over time and this seems to be the worst with relation to GPS reception/reliability. I have a GPS built into the car I drive and an iPad. Neither drop out at all.

 

Also getting the "An application has been forced to stop an unauthorized attempt to access system in your device. It may be safe to delete an application obtained from an unauthorized route. Check now?" message without ANY apps loaded onto the phone other than what it came with.

 

Not to mention the "Your internet connection is unstable" message that everyone seems to be getting.

 

Very frustrating AT&T/Samsung. I am still on my 14 day trial period and if this doesn't get resolved soon it's going back to the store. Smiley Sad

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 27, 2014 7:07:02 PM
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Edited by james27007 on Jan 27, 2014 at 7:36:27 PM

Ok 48 hours of normal usage minus the SIM card and gps is still flawless. So I put my SIM card in, I have wireless networks checked. It's going to be interesting to see if it fails at 12 or 24 hours...

 

Here are the time stamps and what has been done so far:

 

01-22-2014 03:31:30 PM - Factory reset has been performed yesterday, disabled all apps, no sign in's. Allowed Wifi and Sim Card - lasted less than 12 hours
01-22-2014 07:59:47 PM - Factory reset, sim card removed and no wifi, no signing in START OF MAIN TESTING
01-24-2014 07:15:17 PM - ~48 Hr Mark Still working, connected to Wifi and tethered (Still no sim card)
01-25-2014 07:44:05 PM - ~24 Hrs with allowing Wifi Data - Still working. Installed all my apps and signed into everything and updated all apps (Still no sim card)
01-26-2014 08:28:04 PM - ~24 with apps and full Wifi/tetheringStill working perfectly (Still no sim card)
01-27-2014 07:07:02 PM - Still working perfectly, ~48 hours with everyting connected - Time to put sim card in

 

 

Ok 48 hours of normal usage minus the SIM card and gps is still flawless. So I put my SIM card in, I have wireless networks checked. It's going to be interesting to see if it fails at 12 or 24 hours...

 

Here are the time stamps and what has been done so far:

 

01-22-2014 03:31:30 PM - Factory reset has been performed yesterday, disabled all apps, no sign in's. Allowed Wifi and Sim Card - lasted less than 12 hours
01-22-2014 07:59:47 PM - Factory reset, sim card removed and no wifi, no signing in START OF MAIN TESTING
01-24-2014 07:15:17 PM - ~48 Hr Mark Still working, connected to Wifi and tethered (Still no sim card)
01-25-2014 07:44:05 PM - ~24 Hrs with allowing Wifi Data - Still working. Installed all my apps and signed into everything and updated all apps (Still no sim card)
01-26-2014 08:28:04 PM - ~24 with apps and full Wifi/tetheringStill working perfectly (Still no sim card)
01-27-2014 07:07:02 PM - Still working perfectly, ~48 hours with everyting connected - Time to put sim card in

 

 

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 5:55:01 AM
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Add me to the list.  I never really used the GPS app on this phone until recently when I started using Waze.  I have routinely noticed lost GPS signal with the little red icon in the program.  The only way to get it to work is to toggle the GPS on and off.  

 

I used to use Waze with my GS3 and never had a problem in the same areas that I drive now, and with my new car, didn't use it for a while until I realized I prefer it for the real-time updates on traffic.  

 

I've tried it all over the state driving -- same issue.  Reading the forums here makes me feel better knowing I am not the only one.

Add me to the list.  I never really used the GPS app on this phone until recently when I started using Waze.  I have routinely noticed lost GPS signal with the little red icon in the program.  The only way to get it to work is to toggle the GPS on and off.  

 

I used to use Waze with my GS3 and never had a problem in the same areas that I drive now, and with my new car, didn't use it for a while until I realized I prefer it for the real-time updates on traffic.  

 

I've tried it all over the state driving -- same issue.  Reading the forums here makes me feel better knowing I am not the only one.

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Jan 28, 2014 7:28:07 AM
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lots of people are reading this thread... but not many people clicking the "SAME PROBLEM" button on the original post..

PLEASE PLEASE PLEASE!!!!

Even if you are not a techy... you can help by clicking this button, so that AT&T pays attention to it!!!

It would not hurt to post on facebook, or tweet about it as well.

I have written to both Samsung and AT&T corporate offices.

.... that T-Mobil "pay the ETC" plan is looking better and better....

Danny
lots of people are reading this thread... but not many people clicking the "SAME PROBLEM" button on the original post..

PLEASE PLEASE PLEASE!!!!

Even if you are not a techy... you can help by clicking this button, so that AT&T pays attention to it!!!

It would not hurt to post on facebook, or tweet about it as well.

I have written to both Samsung and AT&T corporate offices.

.... that T-Mobil "pay the ETC" plan is looking better and better....

Danny

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 7:59:18 AM
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pay the etc?
pay the etc?

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Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 10:35:27 AM
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Yeah currently looking at this option. Since I had this problem eversince I got my phone and after I got the replacement. 

 

I don't want to put up with this defect for my such an expensive machine. Plus I check that switching will decrease my monthly payment by 5 bucks with more features on top of it. Not a bad deal. The only question is the coverage.

 

Does any body know if the TMobile verison of Note3 has this problem?

 

Thanks.

Yeah currently looking at this option. Since I had this problem eversince I got my phone and after I got the replacement. 

 

I don't want to put up with this defect for my such an expensive machine. Plus I check that switching will decrease my monthly payment by 5 bucks with more features on top of it. Not a bad deal. The only question is the coverage.

 

Does any body know if the TMobile verison of Note3 has this problem?

 

Thanks.

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Jan 28, 2014 10:40:08 AM
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Btw, in case you dont know how to mark that you have the same issue. If not mistaken it can be found on the beginning of the post entered by BlackJack ||. It has a "Me too" button in there. Just click it to vote.

Btw, in case you dont know how to mark that you have the same issue. If not mistaken it can be found on the beginning of the post entered by BlackJack ||. It has a "Me too" button in there. Just click it to vote.

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Jan 28, 2014 10:41:33 AM
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For me the trigger to losing signal is plugging power in.  Guaranteed, once the issue starts, plugging power in (and out) causes it to lost signal lock.

 

Here is what I did in the past.

-  Took the phone to an AT&T Service Location.  They reset the phone.  BTW the process for that is: (1)  Power the phone off.  (2)  Holding down Vol up, Home and Power till you see "booting recovery" in blue letters in the top left.  Then use vol down to go to factory reset and press the Pwr button as the "enter" key.  The phone will reset.

-  This worked for about a day, then the issue started again.

-  I got a replacement (my third now) and same issue.  Once I do a factory reset it works for anywhere between hours to a day then the pronmem starts again.

 

For me the problem manifests itself as follows:

-  Starts by taking longer than normal to lock.

-  Then plugging power in or getting a phone call makes it lose lock.

 

Yes toggline the GPS on and off reestablishes lock, but as soonas I apply power, signal is lost.

 

I hope this is a SW fix.  I am willing to wait.  If this is a HW problem, it's too late to get my money back.  I would need a HW replacement.  My 4th.

For me the trigger to losing signal is plugging power in.  Guaranteed, once the issue starts, plugging power in (and out) causes it to lost signal lock.

 

Here is what I did in the past.

-  Took the phone to an AT&T Service Location.  They reset the phone.  BTW the process for that is: (1)  Power the phone off.  (2)  Holding down Vol up, Home and Power till you see "booting recovery" in blue letters in the top left.  Then use vol down to go to factory reset and press the Pwr button as the "enter" key.  The phone will reset.

-  This worked for about a day, then the issue started again.

-  I got a replacement (my third now) and same issue.  Once I do a factory reset it works for anywhere between hours to a day then the pronmem starts again.

 

For me the problem manifests itself as follows:

-  Starts by taking longer than normal to lock.

-  Then plugging power in or getting a phone call makes it lose lock.

 

Yes toggline the GPS on and off reestablishes lock, but as soonas I apply power, signal is lost.

 

I hope this is a SW fix.  I am willing to wait.  If this is a HW problem, it's too late to get my money back.  I would need a HW replacement.  My 4th.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 11:30:48 AM
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james27007 wrote:

I had fun this afternoon, I stopped by 3 AT&T stores and asked to play with the display units. All of them had the GPS issue, even one of the manager's Note 3 had the issue. She was not too happy about that. 

 

Anyways, this is a wild goose chase but worth a shot. Some people are reporting that the T# 2-3 and T# 2-4 versions do not have the issue [EDIT question removed] it is confirmed below that the T# 2-3 and T# 2-4 has the issue


Where do you find this T#?


james27007 wrote:

I had fun this afternoon, I stopped by 3 AT&T stores and asked to play with the display units. All of them had the GPS issue, even one of the manager's Note 3 had the issue. She was not too happy about that. 

 

Anyways, this is a wild goose chase but worth a shot. Some people are reporting that the T# 2-3 and T# 2-4 versions do not have the issue [EDIT question removed] it is confirmed below that the T# 2-3 and T# 2-4 has the issue


Where do you find this T#?

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 12:06:34 PM
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It doesn't make any difference, it's already been confirmed that all models have this issue.
--
Kirk
It doesn't make any difference, it's already been confirmed that all models have this issue.
--
Kirk

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 12:15:20 PM
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ACE - Professor
Edited by redpoint73 on Jan 28, 2014 at 12:15:46 PM

Blackjack II wrote:

 

Here is what I did in the past.

-  Took the phone to an AT&T Service Location.  They reset the phone.  BTW the process for that is: (1)  Power the phone off.  (2)  Holding down Vol up, Home and Power till you see "booting recovery" in blue letters in the top left.  Then use vol down to go to factory reset and press the Pwr button as the "enter" key.  The phone will reset.

 


This is the same as reset within the OS (phone booted normally) in Settings.  All a factory reset does is wipe user data (/data partition).


Blackjack II wrote:

 

Here is what I did in the past.

-  Took the phone to an AT&T Service Location.  They reset the phone.  BTW the process for that is: (1)  Power the phone off.  (2)  Holding down Vol up, Home and Power till you see "booting recovery" in blue letters in the top left.  Then use vol down to go to factory reset and press the Pwr button as the "enter" key.  The phone will reset.

 


This is the same as reset within the OS (phone booted normally) in Settings.  All a factory reset does is wipe user data (/data partition).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 12:52:27 PM
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Blackjack II wrote:

Where do you find this T#?


It is just to the right of the sim card (stamped into the plastic), but just like @kirk-icap said, we have confirmed with users here and on XDA, that people with the T# 2-3 & T# 2-4 have this issue.


Blackjack II wrote:

Where do you find this T#?


It is just to the right of the sim card (stamped into the plastic), but just like @kirk-icap said, we have confirmed with users here and on XDA, that people with the T# 2-3 & T# 2-4 have this issue.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 1:15:43 PM
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Edited by Phil-101 on Jan 28, 2014 at 7:34:17 PM

An FYI for those listening -

I called ATT again today to confirm the case number (cm201******). I confirmed they (a network operations tech) will be calling me with an update sometime tomorrow afternoon (Jan 29th PDT).  I dont know what they will tell me, but I can only hope all the notes I've passsed on as well as this thread will lead them to some sort of resolution.  I've also told them countless times that all the hard troubleshooting work so many in this thread have done has in fact isolated the problem (ie, the specific GPS related files from the notes of goldendrag0n ) along with several others very detail troubleshooting efforts ( james27007 ).

I'll post the results of the conversation as soon as I hear from them.  

 

[edited for privacy]

An FYI for those listening -

I called ATT again today to confirm the case number (cm201******). I confirmed they (a network operations tech) will be calling me with an update sometime tomorrow afternoon (Jan 29th PDT).  I dont know what they will tell me, but I can only hope all the notes I've passsed on as well as this thread will lead them to some sort of resolution.  I've also told them countless times that all the hard troubleshooting work so many in this thread have done has in fact isolated the problem (ie, the specific GPS related files from the notes of goldendrag0n ) along with several others very detail troubleshooting efforts ( james27007 ).

I'll post the results of the conversation as soon as I hear from them.  

 

[edited for privacy]

Re: Samsung Galaxy Note 3 GPS Issue

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ATT called me back ... and they closed the ticket and said "its not an ATT issue".  I absolutely lost my cool and blew my lid! 

I can't take this kind of incompetence and will be switching carries this weekend.

 

Good luck folks.

ATT called me back ... and they closed the ticket and said "its not an ATT issue".  I absolutely lost my cool and blew my lid! 

I can't take this kind of incompetence and will be switching carries this weekend.

 

Good luck folks.

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Jan 28, 2014 5:42:26 PM
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Edited by james27007 on Jan 28, 2014 at 5:48:02 PM

kirk-icap wrote:

ATT called me back ... and they closed the ticket and said "its not an ATT issue".  I absolutely lost my cool and blew my lid! 

I can't take this kind of incompetence and will be switching carries this weekend.

 

Good luck folks.


WOW, just wow. And AT&T is wondering why they are constantly considered the worst in customer service in the industry and are losing customers left and right. This is why, right here. THIS IS AN AT&T ISSUE!!! If this was a Samsung issue, then why is the AT&T version the only one with this issue?

 

 

@ATTMarianaCM Are you really looking into this?

 

~~QUOTE~~

A big "Thank You" to everyone that PM'ed me with the requested location information. We are tracking the issue, and we'll be sure to let you guys know if we find a resolution.

 

-Mariana


kirk-icap wrote:

ATT called me back ... and they closed the ticket and said "its not an ATT issue".  I absolutely lost my cool and blew my lid! 

I can't take this kind of incompetence and will be switching carries this weekend.

 

Good luck folks.


WOW, just wow. And AT&T is wondering why they are constantly considered the worst in customer service in the industry and are losing customers left and right. This is why, right here. THIS IS AN AT&T ISSUE!!! If this was a Samsung issue, then why is the AT&T version the only one with this issue?

 

 

@ATTMarianaCM Are you really looking into this?

 

~~QUOTE~~

A big "Thank You" to everyone that PM'ed me with the requested location information. We are tracking the issue, and we'll be sure to let you guys know if we find a resolution.

 

-Mariana

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 6:08:44 PM
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Edited by james27007 on Jan 28, 2014 at 6:09:36 PM

TESTING COMPLETE - ISSUE RETURNED W/SIM CARD (22 Hrs)


It has been aprox 22 hours since I put the SIM card in and the GPS issue has returned. The FACT that the issue did not exist from 1/22/14 19:59 PST to 1/27/14 19:07 PST (which is the time frame that the SIM card was removed). And in less than 24 hours of putting the SIM card back in, the issue has returned makes it 100% clear this is an AT&T issue

 

One last test would be to get the new secured sim card. I think I may try that tomorrow and do a factory reset; why the heck not. I really don't want to root my phone, but I need my GPS... Decisions Decisions...

TESTING COMPLETE - ISSUE RETURNED W/SIM CARD (22 Hrs)


It has been aprox 22 hours since I put the SIM card in and the GPS issue has returned. The FACT that the issue did not exist from 1/22/14 19:59 PST to 1/27/14 19:07 PST (which is the time frame that the SIM card was removed). And in less than 24 hours of putting the SIM card back in, the issue has returned makes it 100% clear this is an AT&T issue

 

One last test would be to get the new secured sim card. I think I may try that tomorrow and do a factory reset; why the heck not. I really don't want to root my phone, but I need my GPS... Decisions Decisions...

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 9:11:52 PM
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Thanks @james27007 for keeping up with this issue. This actually help me a lot in making my decision wether to stay or go to other provider. It takes a lot of patience to keep up with this crap and narrowing down the issue. 

 

Just to share, one of my friend just got a note 3 under T-Mobile and i asked him to use google maps to drive home. That was a 45 min drive. A lot of time for the GPS to fails (for with my phone right now I expect it to fail 3-5 times). But like he told me it was flawless.

 

So I guess at this point  you guys know what I will do. For a busy life, it is not worth the time to solve somebody else's problem (Yes ATT should have enough capability to solve this. Very incompetent for letting the subscribers solve this for them on my opinion) when there is a better option to solving it.

 

Ill probably come back to the posting to give my report after switching. Just to give back to the community.

Thanks @james27007 for keeping up with this issue. This actually help me a lot in making my decision wether to stay or go to other provider. It takes a lot of patience to keep up with this crap and narrowing down the issue. 

 

Just to share, one of my friend just got a note 3 under T-Mobile and i asked him to use google maps to drive home. That was a 45 min drive. A lot of time for the GPS to fails (for with my phone right now I expect it to fail 3-5 times). But like he told me it was flawless.

 

So I guess at this point  you guys know what I will do. For a busy life, it is not worth the time to solve somebody else's problem (Yes ATT should have enough capability to solve this. Very incompetent for letting the subscribers solve this for them on my opinion) when there is a better option to solving it.

 

Ill probably come back to the posting to give my report after switching. Just to give back to the community.

Re: Samsung Galaxy Note 3 GPS Issue

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Edited by Phil-101 on Jan 28, 2014 at 9:56:18 PM

I installed my old SIM Card and I was having lots of trouble with video's I took with the Note 3.
Some would play but most would not.
I also was dropping the GPS satellites a whole lot did not think there was a connection.

I reformatted the SIM Card and the new video's have been playing and the GPS appears to be working better. I have not done testing but I will use it everyday and try to see.

Possibly the problem is poor SIM Cards but I do not see the connection.


Will

 

[edited for privacy]

I installed my old SIM Card and I was having lots of trouble with video's I took with the Note 3.
Some would play but most would not.
I also was dropping the GPS satellites a whole lot did not think there was a connection.

I reformatted the SIM Card and the new video's have been playing and the GPS appears to be working better. I have not done testing but I will use it everyday and try to see.

Possibly the problem is poor SIM Cards but I do not see the connection.


Will

 

[edited for privacy]

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 28, 2014 10:29:38 PM
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Might be on to something ....ok might sound stupid but how does the GPS work without a SD card in it? ? I'm know there was known issue with SD cards messing up in note 3 . I'm gonna get a new sim card tommorow and also try that.
Might be on to something ....ok might sound stupid but how does the GPS work without a SD card in it? ? I'm know there was known issue with SD cards messing up in note 3 . I'm gonna get a new sim card tommorow and also try that.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 29, 2014 1:45:20 AM
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Add yet another user with the same issue. Had my original Note 3 for a while and never really paid attention to this issue but I use GPS everyday and never put 2 and 2 together. So after researching the issue, I too started on XDA only to come here and see this post. I've exchanged my T2-3 device for a T2-4 only to have it work for no longer than 48 hours before the problem resurfaced. I took my original to a DSC that's local to me and had it swapped without issue after replicating this problem with the tech. I did however have to pay for re-installation of my Ghost Armor which is a cost I shouldn't have to incur.... I can very well just root and ROM as I've done this in the past but my question is:

WHY SHOULD I HAVE TO @att? #ATT #AT&T

Why are they not acknowledging this as a real issue. An AT&T issue considering that the T-Mobile, Verizon versions do not have the same issue? This is completely unacceptable! Been an AT&T customer for the last 7 years or so and can't believe what I'm reading.

I think, as stated before, as pain in the you know what it is, exchange them as much as possible to create a financial impact OR, wait it out for KitKat and see what happens. Either way, this is an obvious issue.... Had by a multitude of concerned customers.... That should be resolved by AT&T AND/OR Samsung of there's a chance that the hardware IS different for the "A" models.

Wish I had a fix for you all.... I await one with you!
Add yet another user with the same issue. Had my original Note 3 for a while and never really paid attention to this issue but I use GPS everyday and never put 2 and 2 together. So after researching the issue, I too started on XDA only to come here and see this post. I've exchanged my T2-3 device for a T2-4 only to have it work for no longer than 48 hours before the problem resurfaced. I took my original to a DSC that's local to me and had it swapped without issue after replicating this problem with the tech. I did however have to pay for re-installation of my Ghost Armor which is a cost I shouldn't have to incur.... I can very well just root and ROM as I've done this in the past but my question is:

WHY SHOULD I HAVE TO @att? #ATT #AT&T

Why are they not acknowledging this as a real issue. An AT&T issue considering that the T-Mobile, Verizon versions do not have the same issue? This is completely unacceptable! Been an AT&T customer for the last 7 years or so and can't believe what I'm reading.

I think, as stated before, as pain in the you know what it is, exchange them as much as possible to create a financial impact OR, wait it out for KitKat and see what happens. Either way, this is an obvious issue.... Had by a multitude of concerned customers.... That should be resolved by AT&T AND/OR Samsung of there's a chance that the hardware IS different for the "A" models.

Wish I had a fix for you all.... I await one with you!

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 29, 2014 1:55:26 AM
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@ATTMarianaCM - just wanted to ask if you on your end have enough of the right people involved with the research and resolution of this issue? You have actual testimonials of people from ALL over your coverage area with the SAME issue. This clearly is something that is localized to the AT&T versions of this device. Please tell me that you are not shucking this off and are actively pursuing an avenue for getting this corrected.

Not sure if you all CSM's for the social side of customer service are involved with the same networks but I know I've had good luck on FB (Facebook) AT&T corporate page in getting some concerns resolved. Hoping that here too would be just as pleasant an experience.

Please get back to us with status!

Thank you very much for your efforts in this matter @ATTMarianaCM.
@ATTMarianaCM - just wanted to ask if you on your end have enough of the right people involved with the research and resolution of this issue? You have actual testimonials of people from ALL over your coverage area with the SAME issue. This clearly is something that is localized to the AT&T versions of this device. Please tell me that you are not shucking this off and are actively pursuing an avenue for getting this corrected.

Not sure if you all CSM's for the social side of customer service are involved with the same networks but I know I've had good luck on FB (Facebook) AT&T corporate page in getting some concerns resolved. Hoping that here too would be just as pleasant an experience.

Please get back to us with status!

Thank you very much for your efforts in this matter @ATTMarianaCM.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 29, 2014 4:13:49 AM
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@wchabor do you mean you reformatted your SD Card? You kept saying Sim Card.

@mastaofdacat in theory there is nothing that GPS dies that should affect the internal or external SD Cards, but with a try.
@wchabor do you mean you reformatted your SD Card? You kept saying Sim Card.

@mastaofdacat in theory there is nothing that GPS dies that should affect the internal or external SD Cards, but with a try.

Re: Samsung Galaxy Note 3 GPS Issue

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@james27007 Well, can't say that's a surprise. School just started so haven't had a chance to come back here or check back on XDA. While I do think it's something that gets synced over mobile data, I don't think it's the A-GPS data and here's why:

 

A-GPS data gets downloaded the instant any app starts up the GPS, whether it's Google Maps or Waze or any of the GPS test apps. If A-GPS data were to corrupt the GPS files the effect would be instantaneous, wouldn't take 12 hours or 24 hours. Plus A-GPS data is more like a library of reference so that the GPS chip can quickly figure out where it is based on some initial readings it took, so the A-GPS data shouldn't be written to any place that can affect the GPS files at all. A-GPS data only affects Time To First Fix (TTFF). Example would be something like say your GPS chip reads numbers X and Y but needs more time to convert X and Y to longitude and latitude, A-GPS data is like a chart of X and Y values that corresponds to your location based on the carrier's data off where you are on the network so the GPS chip just uses the chart to give you longitude and latitude coordinates as a shortcut as opposed to it doing more work to convert X and Y into coordinates. A-GPS data is only used the first time you start up the GPS when it doesn't have its set of reference points and A-GPS data is usually set to refresh each day. And none of this has anything to do with the charger at all.

 

So I do believe it had to do with those files from drakeymcmb's GPS fix over at XDA which was confirmed by superbfox as he flashed those files. But then again those files came from the International version of our phone so obviously the problem isn't with Samsung, AT&T messed up something in those files when they converted them over to our AT&T ROM.

 

AT&T should just OTA those file to us in a hot fix and problem solved. 

@james27007 Well, can't say that's a surprise. School just started so haven't had a chance to come back here or check back on XDA. While I do think it's something that gets synced over mobile data, I don't think it's the A-GPS data and here's why:

 

A-GPS data gets downloaded the instant any app starts up the GPS, whether it's Google Maps or Waze or any of the GPS test apps. If A-GPS data were to corrupt the GPS files the effect would be instantaneous, wouldn't take 12 hours or 24 hours. Plus A-GPS data is more like a library of reference so that the GPS chip can quickly figure out where it is based on some initial readings it took, so the A-GPS data shouldn't be written to any place that can affect the GPS files at all. A-GPS data only affects Time To First Fix (TTFF). Example would be something like say your GPS chip reads numbers X and Y but needs more time to convert X and Y to longitude and latitude, A-GPS data is like a chart of X and Y values that corresponds to your location based on the carrier's data off where you are on the network so the GPS chip just uses the chart to give you longitude and latitude coordinates as a shortcut as opposed to it doing more work to convert X and Y into coordinates. A-GPS data is only used the first time you start up the GPS when it doesn't have its set of reference points and A-GPS data is usually set to refresh each day. And none of this has anything to do with the charger at all.

 

So I do believe it had to do with those files from drakeymcmb's GPS fix over at XDA which was confirmed by superbfox as he flashed those files. But then again those files came from the International version of our phone so obviously the problem isn't with Samsung, AT&T messed up something in those files when they converted them over to our AT&T ROM.

 

AT&T should just OTA those file to us in a hot fix and problem solved. 

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@goldendrag0n thank you, that explains A-GPS and removes some confusion on what exactly it did. I guess that's leaves the question what happens at the 22-24hr mark? Oh well, I'm going to wait till Friday for AT&T to respond in this forum, if no response I may just go and fix it myself.
@goldendrag0n thank you, that explains A-GPS and removes some confusion on what exactly it did. I guess that's leaves the question what happens at the 22-24hr mark? Oh well, I'm going to wait till Friday for AT&T to respond in this forum, if no response I may just go and fix it myself.

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Edited by Taylarie on Jan 29, 2014 at 5:48:14 AM

Yes I meant SD card


Will

[Edited for privacy.]

Yes I meant SD card


Will

[Edited for privacy.]

Re: Samsung Galaxy Note 3 GPS Issue

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I broke down and installed the fix.  

 

It consists of replacing 6 files on the /system partition.  The only reason you need to root the phone is so that you can remount your /system partition read-write and not read-only.  

 

After replacing the 6 files and rebooting, my phone immediately worked.  I tested with the charger as well as receiving a phone call and the GPS held steady through both.  I have not left my home yet due to bad weather so i haven't done a road test.  Also It's only been around 12 hours at this point.  I'll check back in after the 24 hour mark just to make sure the problem doesn't resurface.  

 

I wanted to wait on AT&T to fix the issue, but as it became clear that they weren't going to fix this in a timely fashion I took matters in to my own hands.  It's not necessarily for everyone, but I'm tired of not being able to track my runs, play ingress, or navigate when I'm lost without constantly worrying about the gps dropping.

 

 

I broke down and installed the fix.  

 

It consists of replacing 6 files on the /system partition.  The only reason you need to root the phone is so that you can remount your /system partition read-write and not read-only.  

 

After replacing the 6 files and rebooting, my phone immediately worked.  I tested with the charger as well as receiving a phone call and the GPS held steady through both.  I have not left my home yet due to bad weather so i haven't done a road test.  Also It's only been around 12 hours at this point.  I'll check back in after the 24 hour mark just to make sure the problem doesn't resurface.  

 

I wanted to wait on AT&T to fix the issue, but as it became clear that they weren't going to fix this in a timely fashion I took matters in to my own hands.  It's not necessarily for everyone, but I'm tired of not being able to track my runs, play ingress, or navigate when I'm lost without constantly worrying about the gps dropping.

 

 

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