Ask a question
Search in Wireless Forums

Wireless Forum

Posted Aug 1, 2010
6:54:42 AM
Samsung Captivate Problems

Trying Captivate after being Iphone user. Have done two factory resets. Besides the GPS not locking, slow to lock, and lossing lock, my biggest complaints are: 1) Slow screen scrolling 2) Yahoo mail app freezes or won't load at all. Yes have tried uninstall and reinstall. I wish email app on bottom bar would let you put in multiple email accounts. I have 2 Bellsouth.net and 1 gmail. 3) When holding phone in 1 hand and turning on or off, I have trouble NOT hitting the volume buttons. 4) When phone is in pocket, and slightest pressure is on any external buttons, the phone won't ring. It's the same as if you pressed button on incomming call to mute ringtone. 5) Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. 6) Settings, About Phone, System Tutorial, Begin button went to program once. Now nothing. This is even after factory reset. 7) Touch screen calibration seems to be off. Maybe only a few mm. But that enough to hit wrong icon. or url. There are more, but I will keep post short.

 

This complaint is petty, but it drives me nuts. Time on Splash screen. 24hr ( Military ) or 12 hr. I have set to 12 hr. Instead of saying 1:37pm, the clock will say 01:37pm. Come on Samsung. Get rid of the zero before the 1. Military would be 13:37.

 

 

 

Trying Captivate after being Iphone user. Have done two factory resets. Besides the GPS not locking, slow to lock, and lossing lock, my biggest complaints are: 1) Slow screen scrolling 2) Yahoo mail app freezes or won't load at all. Yes have tried uninstall and reinstall. I wish email app on bottom bar would let you put in multiple email accounts. I have 2 Bellsouth.net and 1 gmail. 3) When holding phone in 1 hand and turning on or off, I have trouble NOT hitting the volume buttons. 4) When phone is in pocket, and slightest pressure is on any external buttons, the phone won't ring. It's the same as if you pressed button on incomming call to mute ringtone. 5) Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. 6) Settings, About Phone, System Tutorial, Begin button went to program once. Now nothing. This is even after factory reset. 7) Touch screen calibration seems to be off. Maybe only a few mm. But that enough to hit wrong icon. or url. There are more, but I will keep post short.

 

This complaint is petty, but it drives me nuts. Time on Splash screen. 24hr ( Military ) or 12 hr. I have set to 12 hr. Instead of saying 1:37pm, the clock will say 01:37pm. Come on Samsung. Get rid of the zero before the 1. Military would be 13:37.

 

 

 

Samsung Captivate Problems

39,701 views
116 replies
(0) Me too
(0) Me too
Reply
View all replies
(116)
0
(0)
  • Rate this reply
View profile
Aug 30, 2010 9:28:46 AM
0
(0)
Tutor
If you are having problems with random shutdowns, try putting it to sleep and not letting to go to sleep automatically. On mine when it automatically goes to sleep, it will not wake up, but instead powers up. I have set mine to the maximum time to go to sleep and try to remember to put it to sleep manually. So far it has been over a day and it has not failed once.
If you are having problems with random shutdowns, try putting it to sleep and not letting to go to sleep automatically. On mine when it automatically goes to sleep, it will not wake up, but instead powers up. I have set mine to the maximum time to go to sleep and try to remember to put it to sleep manually. So far it has been over a day and it has not failed once.

Re: Samsung Captivate Problems

31 of 117 (6,490 Views)
0
(0)
  • Rate this reply
View profile
Aug 30, 2010 9:46:26 AM
0
(0)
Contributor

I almost always put my phone to sleep manually to save on battery life.  So that unfortunately will not fix my problem.  I assume you mean to put the phone to sleep using the right upper button on the side?  That is how I put mine to sleep anyway.  Thank you for your reply.

I almost always put my phone to sleep manually to save on battery life.  So that unfortunately will not fix my problem.  I assume you mean to put the phone to sleep using the right upper button on the side?  That is how I put mine to sleep anyway.  Thank you for your reply.

Re: Samsung Captivate Problems

32 of 117 (6,482 Views)
0
(0)
  • Rate this reply
View profile
Aug 30, 2010 1:31:12 PM
0
(0)
Tutor

Hello,

 

I had the same problem with shutdowns.  Returned the phone and got a new Captivate.  That fixed the random shut down issue.  Sound like you have a faulty phone - return it.

Hello,

 

I had the same problem with shutdowns.  Returned the phone and got a new Captivate.  That fixed the random shut down issue.  Sound like you have a faulty phone - return it.

Re: Samsung Captivate Problems

33 of 117 (6,421 Views)
0
(0)
  • Rate this reply
View profile
Aug 30, 2010 2:44:01 PM
0
(0)
Contributor

Thanks for the reply.  My wife got the same phone and does not seem to have that problem.  I am glad to see your issue was fixed.  I have a little hope now.  Smiley Happy

Thanks for the reply.  My wife got the same phone and does not seem to have that problem.  I am glad to see your issue was fixed.  I have a little hope now.  Smiley Happy

Re: Samsung Captivate Problems

34 of 117 (6,408 Views)
0
(0)
  • Rate this reply
View profile
Aug 31, 2010 11:09:32 AM
0
(0)
Contributor

Just another brand new Captivate owner chiming in to report that my phone is randomly shutting down, as well. This is stock, out of the box... no modifications of ANY sort to the phone. Not even changes to power saving features and whatnot.

 

It's caused me to wake up late twice for work, as I was planning on relying on the phone as an alarm clock. Instead, I wake up 30 minutes late only to notice that the phone shut itself off overnight for no good reason at all.

 

This SUCKS.

Just another brand new Captivate owner chiming in to report that my phone is randomly shutting down, as well. This is stock, out of the box... no modifications of ANY sort to the phone. Not even changes to power saving features and whatnot.

 

It's caused me to wake up late twice for work, as I was planning on relying on the phone as an alarm clock. Instead, I wake up 30 minutes late only to notice that the phone shut itself off overnight for no good reason at all.

 

This SUCKS.

Re: Samsung Captivate Problems

35 of 117 (6,297 Views)
0
(0)
  • Rate this reply
View profile
Sep 1, 2010 7:46:21 AM
0
(0)
Teacher

Yup, if you're still within 30 days, return the phone.  Seems that a good amount of first order handsets had the random shutdown problem.  I've had my second phone for 3 weeks now with no shutdown issues at all.

 

Now only if they fess up to the very bad battery issue ....

Yup, if you're still within 30 days, return the phone.  Seems that a good amount of first order handsets had the random shutdown problem.  I've had my second phone for 3 weeks now with no shutdown issues at all.

 

Now only if they fess up to the very bad battery issue ....

Re: Samsung Captivate Problems

36 of 117 (6,184 Views)
0
(0)
  • Rate this reply
View profile
Sep 1, 2010 8:02:32 AM
0
(0)
Tutor

Former iPhone user..had the 1st, 2nd, and 3rd generation phones.  I was a pretty big fan of the iphone due to the way it seamlessly integrated functions and applications.  My 3G was a pretty cool toy, but a very poor phone.  When it started developing it's own GPS problems, and I couldn't get a reasonable answer from Apple concerning repair, I decided to look at other platforms.  I picked up an HTC Aria...neat little phone, but too small but I really liked the OS and the Sense UI.  Coming from the iphone kinda spoiled me on screen size.  Then I saw the Captivate.  I read all about it's problems, but being a bit of a tech geek, I figured it wasn't anything I couldn't work thru.

My Captivate has worked flawlessly out of the box.  I've had it for about 30 days now with zero problems, which baffles me.  I usually attract the software bugs, but somehow, not this time.

I guess the only real issue I have is with the native email program.  It's pretty flakey and not nearly as well designed and executed as Apple's.  It kept recycling messages...I'd delete them and then they would reappear.  Pretty annoying.  So, I ditched it and replaced it with the K-9 mail app, which works just great and it's free. 

I see alot of complaints that are nothing more than a failure to set up the Captivate correctly.

True, you don't have to set up much on the iphone, right out of the box, but it has no where near the flexibility of the Captivate.  And that's the trade off you make with flexibilty.

BTW, the Google apps work much, much better and faster on the Captivate than the 3G.  Just my 2 cents.

Former iPhone user..had the 1st, 2nd, and 3rd generation phones.  I was a pretty big fan of the iphone due to the way it seamlessly integrated functions and applications.  My 3G was a pretty cool toy, but a very poor phone.  When it started developing it's own GPS problems, and I couldn't get a reasonable answer from Apple concerning repair, I decided to look at other platforms.  I picked up an HTC Aria...neat little phone, but too small but I really liked the OS and the Sense UI.  Coming from the iphone kinda spoiled me on screen size.  Then I saw the Captivate.  I read all about it's problems, but being a bit of a tech geek, I figured it wasn't anything I couldn't work thru.

My Captivate has worked flawlessly out of the box.  I've had it for about 30 days now with zero problems, which baffles me.  I usually attract the software bugs, but somehow, not this time.

I guess the only real issue I have is with the native email program.  It's pretty flakey and not nearly as well designed and executed as Apple's.  It kept recycling messages...I'd delete them and then they would reappear.  Pretty annoying.  So, I ditched it and replaced it with the K-9 mail app, which works just great and it's free. 

I see alot of complaints that are nothing more than a failure to set up the Captivate correctly.

True, you don't have to set up much on the iphone, right out of the box, but it has no where near the flexibility of the Captivate.  And that's the trade off you make with flexibilty.

BTW, the Google apps work much, much better and faster on the Captivate than the 3G.  Just my 2 cents.

Re: Samsung Captivate Problems

37 of 117 (6,176 Views)
0
(0)
  • Rate this reply
View profile
Sep 1, 2010 11:01:33 AM
0
(0)
Scholar

teyshablue wrote:

I guess the only real issue I have is with the native email program.  It's pretty flakey and not nearly as well designed and executed as Apple's.  It kept recycling messages...I'd delete them and then they would reappear.  Pretty annoying.  So, I ditched it and replaced it with the K-9 mail app, which works just great and it's free. 


What settings did you use for your outgoing server?  I have not been able to get the outgoing server setup.


teyshablue wrote:

I guess the only real issue I have is with the native email program.  It's pretty flakey and not nearly as well designed and executed as Apple's.  It kept recycling messages...I'd delete them and then they would reappear.  Pretty annoying.  So, I ditched it and replaced it with the K-9 mail app, which works just great and it's free. 


What settings did you use for your outgoing server?  I have not been able to get the outgoing server setup.

Re: Samsung Captivate Problems

38 of 117 (6,121 Views)
0
(0)
  • Rate this reply
View profile
Sep 1, 2010 11:28:26 AM
0
(0)
Contributor

My outgoing server settings:

 

smtp.comcast.net

security type "SSL if avail"

Port 465

Require Sign in

Auth type: Plain

 

Change the port to any SMTP port other than 25.  That's usually blocked or heavily trafficked by spam.

My outgoing server settings:

 

smtp.comcast.net

security type "SSL if avail"

Port 465

Require Sign in

Auth type: Plain

 

Change the port to any SMTP port other than 25.  That's usually blocked or heavily trafficked by spam.

Re: Samsung Captivate Problems

39 of 117 (6,110 Views)
0
(0)
  • Rate this reply
View profile
Sep 1, 2010 11:30:28 AM
0
(0)
Scholar

I need the hotmail settings.

I need the hotmail settings.

Re: Samsung Captivate Problems

40 of 117 (6,107 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2010 9:32:20 AM
0
(0)
Tutor

Hey buddy, just thought I would throw in my .02. I also had the 1st, 2nd and 3rd generations of the iPhone. Went to the AT&T store one afternoon and checked out the Captivate. Right out of the box the phone has worked perfect, no issues, although I did ditch the native email app and went with K-9, much better.

 

The iPhone locks you down in so many ways it is unbelievable. The Captivate takes the iPhone to a whole new level. Although I liked my iPhone the Captivate does so much more and then some it is crazy. Anyway, no problems here and sorry for those who are having issues.

 

 

Hey buddy, just thought I would throw in my .02. I also had the 1st, 2nd and 3rd generations of the iPhone. Went to the AT&T store one afternoon and checked out the Captivate. Right out of the box the phone has worked perfect, no issues, although I did ditch the native email app and went with K-9, much better.

 

The iPhone locks you down in so many ways it is unbelievable. The Captivate takes the iPhone to a whole new level. Although I liked my iPhone the Captivate does so much more and then some it is crazy. Anyway, no problems here and sorry for those who are having issues.

 

 

Re: Samsung Captivate Problems

41 of 117 (6,928 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2010 11:05:57 AM
0
(0)
Employee

Hotmail works for me but I have premium...

 

Incoming:

 

pop3.live.com

995

SSL

 

Outgoing

 

smtp.live.com

587

TLS

Hotmail works for me but I have premium...

 

Incoming:

 

pop3.live.com

995

SSL

 

Outgoing

 

smtp.live.com

587

TLS

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Samsung Captivate Problems

42 of 117 (6,896 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2010 9:03:19 PM
0
(0)
Contributor

I don't think this was listed on your list of problems, but the most annoying thing happens with my captivate. Quite frequently it will just freak out, and start going back and forth between apps, and the home screen, with the home screen button on the bottom blinking, as it vibrates. It will just close out of running apps, and go to the home screen, even while a midst a text message it will start vibrating and go home, then back and forth. The only way that I've found to remedy this problem is to lock the phone and unlock it and it will work for a few more min. Is anyone else having this problem, where it just freaks out?????????? I called ATT and they did a hard reset, and it lasted for about 5 min and went back to freaking out. For the money paid for this phone I don't think this is the quality I should have received. 

I don't think this was listed on your list of problems, but the most annoying thing happens with my captivate. Quite frequently it will just freak out, and start going back and forth between apps, and the home screen, with the home screen button on the bottom blinking, as it vibrates. It will just close out of running apps, and go to the home screen, even while a midst a text message it will start vibrating and go home, then back and forth. The only way that I've found to remedy this problem is to lock the phone and unlock it and it will work for a few more min. Is anyone else having this problem, where it just freaks out?????????? I called ATT and they did a hard reset, and it lasted for about 5 min and went back to freaking out. For the money paid for this phone I don't think this is the quality I should have received. 

Re: Samsung Captivate Problems

43 of 117 (6,811 Views)
0
(0)
  • Rate this reply
View profile
Sep 9, 2010 11:17:49 PM
0
(0)
Contributor

Okay, I truly love this phone so much more than my old iPhone, but I've been having strange problems with it lately.

 

1) My music player has been closing when opening the web browser? It just started happening recently, not exactly sure why, but I would like to listen to music and surf the web at the same time. :/ Also, it's always pausing in the middle of my songs? Not sure why? But I love my music. I think I'll start listening to my iPod again.

2) I probably text way more than I should, but I like to keep a record of my text messages and removed the "limit text messages" option. One night I received anonymous text message saying "jp." Once I opened it, all 5000+ of my text messages prior to that one deleted.

3) My phone doesn't vibrate when it rings for phone calls or text messages unless it's on vibration mode. I have it set that it should even when the volume is up, but it never did. I was wondering if it was just my phone?

Okay, I truly love this phone so much more than my old iPhone, but I've been having strange problems with it lately.

 

1) My music player has been closing when opening the web browser? It just started happening recently, not exactly sure why, but I would like to listen to music and surf the web at the same time. :/ Also, it's always pausing in the middle of my songs? Not sure why? But I love my music. I think I'll start listening to my iPod again.

2) I probably text way more than I should, but I like to keep a record of my text messages and removed the "limit text messages" option. One night I received anonymous text message saying "jp." Once I opened it, all 5000+ of my text messages prior to that one deleted.

3) My phone doesn't vibrate when it rings for phone calls or text messages unless it's on vibration mode. I have it set that it should even when the volume is up, but it never did. I was wondering if it was just my phone?

Re: Samsung Captivate Problems

44 of 117 (6,648 Views)
0
(0)
  • Rate this reply
View profile
Sep 13, 2010 3:08:18 PM
0
(0)
Contributor

I purchased the Captivate on 8-27 of last month.  As everyone has previously stated, the Screen is awesome.  Here are the issues I have been having:

 

1. I live in the middle of the Rocky Mountains in Colorado therefore we are on the Edge Network.

2. Email - Cannot download mail with getting "Connection Error" over the Edge Network(Wi-Fi works fine)

3. MMS Messaging, I cannot send a pic via MMS(Text) over the Edge Network, even if I have the cam at 0.3Mb 640x480, it will say sending for about an hour then I will get a msg stating "Failed".  AT&T states this is a Samsung Problem, Samsung states it only works on 3G??  Message Boards state this is an issue all around.  But considering I live about 4 hrs from any 3G Network this is no help.

4. GPS as everyone has stated will not lock at all so the options of getting directions from somewhere to somewhere else is worthless.

5. Phone did a massive meltdown today, was talking to someone, phone shut off.  When I turned it back on, all photos/Apps/Contacts/Email everything was gone, it was like it did a full factory reset.

 

This phone would probably be awesome in a 3G Network area but since we live in an Edge Area with no future date of 3G coming to our area it is worthless to have here. I was told this phone was "Flash Compatible" only to find out it does not support any type of Flash with no dates(that I can find) for a patch for this.

 

I am in my 30 day "No Remorse" period so I am heading back with the Apple I believe.  I purchased the iPhone4 for my wife and it works fine here with no issues so I guess back to Apple I go.

 

PS YouTube takes forever to load, even on Wi-Fi.

I purchased the Captivate on 8-27 of last month.  As everyone has previously stated, the Screen is awesome.  Here are the issues I have been having:

 

1. I live in the middle of the Rocky Mountains in Colorado therefore we are on the Edge Network.

2. Email - Cannot download mail with getting "Connection Error" over the Edge Network(Wi-Fi works fine)

3. MMS Messaging, I cannot send a pic via MMS(Text) over the Edge Network, even if I have the cam at 0.3Mb 640x480, it will say sending for about an hour then I will get a msg stating "Failed".  AT&T states this is a Samsung Problem, Samsung states it only works on 3G??  Message Boards state this is an issue all around.  But considering I live about 4 hrs from any 3G Network this is no help.

4. GPS as everyone has stated will not lock at all so the options of getting directions from somewhere to somewhere else is worthless.

5. Phone did a massive meltdown today, was talking to someone, phone shut off.  When I turned it back on, all photos/Apps/Contacts/Email everything was gone, it was like it did a full factory reset.

 

This phone would probably be awesome in a 3G Network area but since we live in an Edge Area with no future date of 3G coming to our area it is worthless to have here. I was told this phone was "Flash Compatible" only to find out it does not support any type of Flash with no dates(that I can find) for a patch for this.

 

I am in my 30 day "No Remorse" period so I am heading back with the Apple I believe.  I purchased the iPhone4 for my wife and it works fine here with no issues so I guess back to Apple I go.

 

PS YouTube takes forever to load, even on Wi-Fi.

Re: Samsung Captivate Problems

45 of 117 (6,392 Views)
0
(0)
  • Rate this reply
View profile
Sep 13, 2010 6:38:39 PM
0
(0)
Tutor

Vital277 ... I hear ya ... check out my posting from this last weekend titled "Captivate Frustration with "Starting Download". I am within driving distance of 3G and it is a totally different phone on 3G, but here at home and most of where I commute it's "Edge" only and this Captivate is a challenge on Edge. I also am on the 30 day window and I'm so torn. I saw how the phone worked with a decent connection and it was pretty slick. BUT, when I'm home and have access to some pretty decent WiFi bandwidth then it should be even better, but it's not. I would feel better if only AT&T would come out and tell us when (if?) Froyo is coming and even nicer what is the 3G rolllout for our areas. If we're not going to get 3G any time soon then I may as well take this back now and get on Verizon who I know has 3G in this area (I hate Verizon the corporate entity though). I wanted my AT&T Android experience to be way more than I'm experiencing, which is so far been very probmematic.

Vital277 ... I hear ya ... check out my posting from this last weekend titled "Captivate Frustration with "Starting Download". I am within driving distance of 3G and it is a totally different phone on 3G, but here at home and most of where I commute it's "Edge" only and this Captivate is a challenge on Edge. I also am on the 30 day window and I'm so torn. I saw how the phone worked with a decent connection and it was pretty slick. BUT, when I'm home and have access to some pretty decent WiFi bandwidth then it should be even better, but it's not. I would feel better if only AT&T would come out and tell us when (if?) Froyo is coming and even nicer what is the 3G rolllout for our areas. If we're not going to get 3G any time soon then I may as well take this back now and get on Verizon who I know has 3G in this area (I hate Verizon the corporate entity though). I wanted my AT&T Android experience to be way more than I'm experiencing, which is so far been very probmematic.

Re: Samsung Captivate Problems

46 of 117 (6,356 Views)
0
(0)
  • Rate this reply
View profile
Sep 13, 2010 7:06:20 PM
0
(0)
Contributor

Completely understand, but the 3G on the iPhone 3GS here on Edge worked just fine and my wife's iPhone4 works just fine on the Edge network so I will probably just upgrade to the 4 I would think.  The phone seems like it would be awesome if the network could support it.  I was a little disappointed in the availability of Apps in the Market as well.  Apple seemed to have a mass amount more.  Funny thing though, a lot of the apps that I had on iPhone for free were $ cost apps on Droid??

Completely understand, but the 3G on the iPhone 3GS here on Edge worked just fine and my wife's iPhone4 works just fine on the Edge network so I will probably just upgrade to the 4 I would think.  The phone seems like it would be awesome if the network could support it.  I was a little disappointed in the availability of Apps in the Market as well.  Apple seemed to have a mass amount more.  Funny thing though, a lot of the apps that I had on iPhone for free were $ cost apps on Droid??

Re: Samsung Captivate Problems

47 of 117 (6,346 Views)
0
(0)
  • Rate this reply
View profile
Sep 16, 2010 8:57:10 AM
0
(0)
Tutor

One thing that I've never seen mentioned is that when in the LBSTest/Mode, there is a "Get Position Test" option at the top of the menu.  When I go to this option and run the test, I connect to 10 satellites in 10 seconds and all of the tests that run while in Test/Mode are super fast and accurate.  However, when I get out and reboot and open a map APP, I get the "cannot find location" popup.  Does this mean that it's an app problem, or a phone problem or what?  I'm confused.  The GPS unit in the phone obviously works fine in test mode, so why not in the applications.  Could someone please answer this question.  This is very frustrating.

One thing that I've never seen mentioned is that when in the LBSTest/Mode, there is a "Get Position Test" option at the top of the menu.  When I go to this option and run the test, I connect to 10 satellites in 10 seconds and all of the tests that run while in Test/Mode are super fast and accurate.  However, when I get out and reboot and open a map APP, I get the "cannot find location" popup.  Does this mean that it's an app problem, or a phone problem or what?  I'm confused.  The GPS unit in the phone obviously works fine in test mode, so why not in the applications.  Could someone please answer this question.  This is very frustrating.

Re: Samsung Captivate GPS Problems

48 of 117 (6,039 Views)
0
(0)
  • Rate this reply
View profile
Sep 29, 2010 1:27:24 PM
0
(0)
Contributor

I received the latest update with no problems but now every time I start the phone I get a message that congratulates me on getting the software update and says I can now use the phone. I then have to hit OK to continue. I have spent a great deal of time on the phone with both AT&T and Samsung,or in the AT&T store trying to get this resolved but they do not have any answer other than to say “Do a complete reset, this solves 98% of all Android problems”. Does anyone have a real solution?
Thanks

I received the latest update with no problems but now every time I start the phone I get a message that congratulates me on getting the software update and says I can now use the phone. I then have to hit OK to continue. I have spent a great deal of time on the phone with both AT&T and Samsung,or in the AT&T store trying to get this resolved but they do not have any answer other than to say “Do a complete reset, this solves 98% of all Android problems”. Does anyone have a real solution?
Thanks

Re: Samsung Captivate GPS Problems

49 of 117 (5,279 Views)
0
(0)
  • Rate this reply
View profile
Sep 30, 2010 11:39:09 AM
0
(0)
Contributor
Edited by dply on Sep 30, 2010 at 11:43:57 AM

I have had the exact same thing occur as the previous post, plus the following:

 

1)  The Media Scanner that runs when the phone starts, now appears to run twice.

2)  In Settings, the Software Update button when selected now says "no firmware" rather than looking to see if there is an update.  ( I've been told by someone else who ran the update that they have both a Resume Update (which says no Firmware) and a Check for Update.)

3)  In Settings, Applications, USB Settings, they changed the options and the Internet is no longer there and Kies now says Kies (Firmware update).

 

Also saw that Samsung has provided a Kies lite which when installed does absolutely nothing.

 

I've contacted AT&T and Samsung and have gotten no where other than them saying they don't know what may have caused the issues.  They told me to do a reset of the phone, which I don't care to do.

 

It sure would be nice if someone (AT&T and/or Samsung) could find out what is going on here.

Frustrated

I have had the exact same thing occur as the previous post, plus the following:

 

1)  The Media Scanner that runs when the phone starts, now appears to run twice.

2)  In Settings, the Software Update button when selected now says "no firmware" rather than looking to see if there is an update.  ( I've been told by someone else who ran the update that they have both a Resume Update (which says no Firmware) and a Check for Update.)

3)  In Settings, Applications, USB Settings, they changed the options and the Internet is no longer there and Kies now says Kies (Firmware update).

 

Also saw that Samsung has provided a Kies lite which when installed does absolutely nothing.

 

I've contacted AT&T and Samsung and have gotten no where other than them saying they don't know what may have caused the issues.  They told me to do a reset of the phone, which I don't care to do.

 

It sure would be nice if someone (AT&T and/or Samsung) could find out what is going on here.

Frustrated

Re: Samsung Captivate GPS Problems

[ Edited ]
50 of 117 (5,197 Views)
0
(0)
  • Rate this reply
View profile
Sep 30, 2010 1:29:11 PM
0
(0)
Contributor

I spent almost 2 hours on the phone with AT&T yesterday, and about 30 mins with Samsung today (no exaggeration). Samsung admitted that the update did not fix the GPS issues in the Captivate, and claimed that another update would come out at an unknown date. Totally unacceptable.

Unhappy with your broken phone? Let's all call Samsung!
1-888-987-4357
Press 1
Then 6
Then 2
Then 4 to speak with a customer service representative. Go as high up as you can.

The more complaint tickets about the non-functional GPS that they have on record, the hotter the fire under them to send out an update that actually works.

I spent almost 2 hours on the phone with AT&T yesterday, and about 30 mins with Samsung today (no exaggeration). Samsung admitted that the update did not fix the GPS issues in the Captivate, and claimed that another update would come out at an unknown date. Totally unacceptable.

Unhappy with your broken phone? Let's all call Samsung!
1-888-987-4357
Press 1
Then 6
Then 2
Then 4 to speak with a customer service representative. Go as high up as you can.

The more complaint tickets about the non-functional GPS that they have on record, the hotter the fire under them to send out an update that actually works.

Re: Samsung Captivate GPS Problems

51 of 117 (6,064 Views)
0
(0)
  • Rate this reply
View profile
Sep 30, 2010 2:47:45 PM
0
(0)
Teacher
Edited by nostraticispeak on Sep 30, 2010 at 2:48:14 PM

I got the Samsung Captivate through Amazon 4 days ago. It's got the latest Android update.

 

I have the same issues that other people have had before:


My phone keeps returning to the Home screen when I'm in the middle of doing something with either the apps, widgets, when I'm browsing or even playing with the phone settings. It vibrates and returns to the screen as if I touched the home button and continues to vibrate sporadically a few more times.

 

I'm not sure if this is a Hardware or Software issue - but I hope someone finds a solution to this problem.

 

Haven't used GPS very much, but it does have a hard time locking me in even on Google Maps. I assume this is the same issue that others have had.

 

I called up Samsung as user Red Radish suggested. The lady said my best option for the first problem is to replace the phone and for the second one, to wait for another update at some unknown time, from AT&T.

I got the Samsung Captivate through Amazon 4 days ago. It's got the latest Android update.

 

I have the same issues that other people have had before:


My phone keeps returning to the Home screen when I'm in the middle of doing something with either the apps, widgets, when I'm browsing or even playing with the phone settings. It vibrates and returns to the screen as if I touched the home button and continues to vibrate sporadically a few more times.

 

I'm not sure if this is a Hardware or Software issue - but I hope someone finds a solution to this problem.

 

Haven't used GPS very much, but it does have a hard time locking me in even on Google Maps. I assume this is the same issue that others have had.

 

I called up Samsung as user Red Radish suggested. The lady said my best option for the first problem is to replace the phone and for the second one, to wait for another update at some unknown time, from AT&T.

Re: Samsung Captivate GPS Problems

[ Edited ]
52 of 117 (6,042 Views)
0
(0)
  • Rate this reply
View profile
Oct 1, 2010 9:10:56 AM
0
(0)
Master

Not sure if this is your problem.

 

Based on this article, I uninstalled my Task Killer program and instead installed Watchdog:

http://lifehacker.com/5650894/android-task-killers-explained-what-they-do-and-why-you-shouldnt-use-t...

 

It could be that there is some runaway program using up too much of your CPU.

 

Z

Not sure if this is your problem.

 

Based on this article, I uninstalled my Task Killer program and instead installed Watchdog:

http://lifehacker.com/5650894/android-task-killers-explained-what-they-do-and-why-you-shouldnt-use-them?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+lifehacker%2Ffull+%28Lifehacker%29

 

It could be that there is some runaway program using up too much of your CPU.

 

Z

Posted from my Samsung Captivate

Re: Samsung Captivate Problems

53 of 117 (5,943 Views)
0
(0)
  • Rate this reply
View profile
Oct 5, 2010 5:39:01 PM
0
(0)
Contributor

My phone Samsung Captivate is really getting on my nerves. It is constantly turning itself off. I also was use it for an alarm clock and the first day I overslept. I am at the point where I am considering going back to my old phone. I am so frustrated with this crazy thing. I bought it at Sam's Club and I took it back before my 30 days was up and all he told me I could do was take it to the AT&T repair center. I still don't understand why he wouldn't give me a new phone. I hate this phone.

 

Gennie

My phone Samsung Captivate is really getting on my nerves. It is constantly turning itself off. I also was use it for an alarm clock and the first day I overslept. I am at the point where I am considering going back to my old phone. I am so frustrated with this crazy thing. I bought it at Sam's Club and I took it back before my 30 days was up and all he told me I could do was take it to the AT&T repair center. I still don't understand why he wouldn't give me a new phone. I hate this phone.

 

Gennie

Re: Samsung Captivate Problems

54 of 117 (5,652 Views)
0
(0)
  • Rate this reply
View profile
Oct 5, 2010 7:39:13 PM
0
(0)
Tutor

the only issue I have had with this phone is the ramdom shut downs.  Everything else on the phone has worked great... email, gps, super fast downloading and opening apps.  this is my 2nd captivate because of the shutdowns.  This one does not seem to shut down as often, but still does.  Going to probably try to trade in one more time and hope for a good one.  I really love the phone and hope this shut down issue can be resolved.

the only issue I have had with this phone is the ramdom shut downs.  Everything else on the phone has worked great... email, gps, super fast downloading and opening apps.  this is my 2nd captivate because of the shutdowns.  This one does not seem to shut down as often, but still does.  Going to probably try to trade in one more time and hope for a good one.  I really love the phone and hope this shut down issue can be resolved.

Re: Samsung Captivate Problems

55 of 117 (5,624 Views)
0
(0)
  • Rate this reply
View profile
Oct 11, 2010 12:00:56 PM
0
(0)
Contributor

I just bought this phone yesterday and already my sideways keyboard isnt working, i cant call out, nor can i send txt messages...anyone else have this problem??

I just bought this phone yesterday and already my sideways keyboard isnt working, i cant call out, nor can i send txt messages...anyone else have this problem??

Re: Samsung Captivate Problems

56 of 117 (5,333 Views)
0
(0)
  • Rate this reply
View profile
Oct 11, 2010 12:25:43 PM
0
(0)
Teacher
Edited by nostraticispeak on Oct 11, 2010 at 12:26:50 PM

 

JLAB88,

 

I have not had that problem.

 

When I got the first phone through Amazon (see my previous posting), it did have issues with the system going back to the home screen and the home button just randomly turning on over and over again.

 

I called up Amazon and they replaced the phone. I haven't had that problem since. In fact, I've been very impressed with the smoothness of the Captivate since I got it replaced and I've had it for almost 10 days now.

 

For sure, there are manufacturing issues with many people complaining about hardware. But most people don't, since their phone came through just fine.

 

I would suggest you replace the device ASAP - most likely, you'll get a much better one; since the probability of getting a defective one again is very low.

 

Hope this helps.

 

JLAB88,

 

I have not had that problem.

 

When I got the first phone through Amazon (see my previous posting), it did have issues with the system going back to the home screen and the home button just randomly turning on over and over again.

 

I called up Amazon and they replaced the phone. I haven't had that problem since. In fact, I've been very impressed with the smoothness of the Captivate since I got it replaced and I've had it for almost 10 days now.

 

For sure, there are manufacturing issues with many people complaining about hardware. But most people don't, since their phone came through just fine.

 

I would suggest you replace the device ASAP - most likely, you'll get a much better one; since the probability of getting a defective one again is very low.

 

Hope this helps.

Re: Samsung Captivate Problems

[ Edited ]
57 of 117 (5,325 Views)
0
(0)
  • Rate this reply
View profile
Oct 13, 2010 4:36:29 PM
0
(0)
Tutor

i have had my captivate for about a week. i was enjoying it until it started shutting off by it self. it shuts off on its own at least 4 times a day. i reach in my pocket to make a call or just to check the time and it is off.one time it shut down on its own when i was on a call. a real pain. so i had to turn it back on wait till it rebooted and recall my wife. im not happy. i called samung and they said they never heard of this problem. well maybe they should read this site. by the way at&t said the same thing, so they are sending me a battery. but i know that isnt the problem. its a flaw in the device. why cant they just admit it.

i have had my captivate for about a week. i was enjoying it until it started shutting off by it self. it shuts off on its own at least 4 times a day. i reach in my pocket to make a call or just to check the time and it is off.one time it shut down on its own when i was on a call. a real pain. so i had to turn it back on wait till it rebooted and recall my wife. im not happy. i called samung and they said they never heard of this problem. well maybe they should read this site. by the way at&t said the same thing, so they are sending me a battery. but i know that isnt the problem. its a flaw in the device. why cant they just admit it.

Re: Samsung Captivate Problems

58 of 117 (5,133 Views)
0
(0)
  • Rate this reply
View profile
Oct 15, 2010 4:28:38 PM
0
(0)
Tutor

my captivate is still shutting off by it self. today it shut off 8 times, one time while i was talking to my friend.

so i called the 800 number and they are sending me a refurbished phone. what a scam they got going, my phone is a week old and i get a refurbished phone. how do they get away with this ? what a weasel deal. 

my captivate is still shutting off by it self. today it shut off 8 times, one time while i was talking to my friend.

so i called the 800 number and they are sending me a refurbished phone. what a scam they got going, my phone is a week old and i get a refurbished phone. how do they get away with this ? what a weasel deal. 

Re: Samsung Captivate Problems

59 of 117 (4,977 Views)
0
(0)
  • Rate this reply
View profile
Oct 15, 2010 9:41:28 PM
0
(0)
Guru

 


5perl6 wrote:

my captivate is still shutting off by it self. today it shut off 8 times, one time while i was talking to my friend.

so i called the 800 number and they are sending me a refurbished phone. what a scam they got going, my phone is a week old and i get a refurbished phone. how do they get away with this ? what a weasel deal. 


 

Warranty sends reconditioned devices.  If the phone is less than a week (or less than 30 days) old, you shouldn't be dealing with warranty.  You should be working with the point of sale, whether that's a physical store, an AT&T department, or the support staff of a third party website.

 

If you purchased the phone less than 30 days ago and still have all the original packaging, documentation, and other materials that came with the phone, talk to the store or department from which you bought it.  Unless there's something preventing a point of sale exchange, it sounds like you spoke to somebody who overlooked the age of the phone and processed a warranty exchange that should not have been done.  Then, when you get the phone from warranty, you can just send it back.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

 


5perl6 wrote:

my captivate is still shutting off by it self. today it shut off 8 times, one time while i was talking to my friend.

so i called the 800 number and they are sending me a refurbished phone. what a scam they got going, my phone is a week old and i get a refurbished phone. how do they get away with this ? what a weasel deal. 


 

Warranty sends reconditioned devices.  If the phone is less than a week (or less than 30 days) old, you shouldn't be dealing with warranty.  You should be working with the point of sale, whether that's a physical store, an AT&T department, or the support staff of a third party website.

 

If you purchased the phone less than 30 days ago and still have all the original packaging, documentation, and other materials that came with the phone, talk to the store or department from which you bought it.  Unless there's something preventing a point of sale exchange, it sounds like you spoke to somebody who overlooked the age of the phone and processed a warranty exchange that should not have been done.  Then, when you get the phone from warranty, you can just send it back.

Re: Samsung Captivate Problems

60 of 117 (4,935 Views)
Share this post
Share this post