Samsung Captivate Problems

Tutor

Samsung Captivate Problems

Trying Captivate after being Iphone user. Have done two factory resets. Besides the GPS not locking, slow to lock, and lossing lock, my biggest complaints are: 1) Slow screen scrolling 2) Yahoo mail app freezes or won't load at all. Yes have tried uninstall and reinstall. I wish email app on bottom bar would let you put in multiple email accounts. I have 2 Bellsouth.net and 1 gmail. 3) When holding phone in 1 hand and turning on or off, I have trouble NOT hitting the volume buttons. 4) When phone is in pocket, and slightest pressure is on any external buttons, the phone won't ring. It's the same as if you pressed button on incomming call to mute ringtone. 5) Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. 6) Settings, About Phone, System Tutorial, Begin button went to program once. Now nothing. This is even after factory reset. 7) Touch screen calibration seems to be off. Maybe only a few mm. But that enough to hit wrong icon. or url. There are more, but I will keep post short.

 

This complaint is petty, but it drives me nuts. Time on Splash screen. 24hr ( Military ) or 12 hr. I have set to 12 hr. Instead of saying 1:37pm, the clock will say 01:37pm. Come on Samsung. Get rid of the zero before the 1. Military would be 13:37.

 

 

 

Message 1 of 117 (41,520 Views)
Master

Re: Samsung Captivate Problems

Uninstall the task killer you probably have installed.

 

Task Killers kill apps you know about and also processes you don't know about.

 

One of the processes killed seems to affect email notifications and emails in general.

 

Android isn't Windows. It manages task killing quite well on its own, so if you have a Task Killer installed UN-install it.

Message 106 of 117 (9,117 Views)
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Contributor

Re: Samsung Captivate Problems

[ Edited ]

R vingrus

 

I read your piece... I experience the many defective and problem issues... Have been through 7 consecutive defective cells... The last 2 from ATT Warranty and are both defective with more problems...Started 7/14/11...

 

Its like we have to pick which cells have the least defects or defects we can tolerate!

 

We are not NOT getting the services or product we all paid for and are paying monthly for!

 

[Per Guidelines:  Keep it Relevant and Appropriate].

 

Samsung and ATT, etc... have to be stopped of all this crap!

Christie

Message 107 of 117 (8,252 Views)

Re: Samsung Captivate Problems

Be happy you are getting three days on a battery charge.  I only get one day on standby.

Message 108 of 117 (8,090 Views)

Re: Samsung Captivate Problems

Like many others, I am not happy with the Captivate.  I have the GPS issue like many others and downloaded the app to help.  It is still very slow to connect.  Battery life is also very bad.  I only get one day out of a charge with very little use.  I have never gotten two days, even on standby.  Reception on this phone is also bad.  I live in an area of poor reception and can not often get a signal at home.  I have been told by ATT rep that the problem is that the Captivate will lock onto a very weak 3G signal, even if there is a stronger Edge signal.  I had a LG smart phone before this that would allow me to block the 3G and lock on the stronger Edge signal.  The Captivate can not do this.  The lack of voice dialing when on a handsfree device is also very unsafe.  Even my older LG had this capability.

 

It is time for me to switch phones and carrier.

Message 109 of 117 (8,086 Views)
Teacher

Re: Samsung Captivate Problems

Figured i would respond just to keep the topic trending.. I personally will never purchase another Samsung mobile device.  I spoke highly of Samsung when i had the Blackjack, but the Captivate is just a piece of junk.  Like one poster said, how many resets and hard reboots are needed to make this work properly?  How many refurbished phones are supposed to be sent as replacements?  At&t has dropped the ball on this one, allowing their clients to continue to have to deal with so many issues without steping in and trying to mitigate issues.  All we get is a new battery or someone wanting to reset the phone or a refurbished phone.  that is not a solution.  but they know they got us by the tight and curlys,  so over all At&t does not care.  But we know other companies do not care either, so here we are..

 

But basically I am paying premium price for service i can get with Cricket or Boost.. 

Message 110 of 117 (8,029 Views)

Re: Samsung Captivate Problems

[ Edited ]

japilis wrote:

Figured i would respond just to keep the topic trending.. I personally will never purchase another Samsung mobile device.  I spoke highly of Samsung when i had the Blackjack, but the Captivate is just a piece of junk.  Like one poster said, how many resets and hard reboots are needed to make this work properly?  How many refurbished phones are supposed to be sent as replacements?  At&t has dropped the ball on this one, allowing their clients to continue to have to deal with so many issues without steping in and trying to mitigate issues.  All we get is a new battery or someone wanting to reset the phone or a refurbished phone.  that is not a solution.  but they know they got us by the tight and curlys,  so over all At&t does not care.  But we know other companies do not care either, so here we are..

 

But basically I am paying premium price for service i can get with Cricket or Boost.. 


The problem isn't Samsung, it's AT&T - AT&T refuses to put out firmware upgrades and bugfixes for this device even though they have been readily available for months.  Just look at the Samsung GT-I9000 (International Galaxy S) - Anything available for that takes a day to get fully operational on the Captivate.  Yet somehow, the Captivate didn't get Froyo until after the I9000 got Gingerbread.

 

Samsung devices are excellent, but ONLY if you take matters into your own hands and break free from AT&T's severe firmware mangling.

Message 111 of 117 (8,355 Views)
Contributor

Re: Samsung Captivate Problems

I purchased the Captivate in July 2010.  It began to have power issues and in June 2011 would not turn on at all.  I took it to a store and they made the phone call to assist me with a replacement by mail.  Fully covered.

 

Forward 5 months later to November 2011.  The replacement began having power issues.  It kept turning off in sleep mode.  Called the 800 # and got a free replacement battery.  Fully charged it and the phone still didn't work.

 

Now I'm onto my 3rd Captivate, paying $125 for the replacement's replacement.  Very disappointing that such a nice device can't handle an "average" user.  The original phone lasted 9 months.  The replacement lasted 5 months.  How long will this one last?

Message 112 of 117 (8,237 Views)
Contributor

Re: Samsung Captivate Problems

Have to captivate glides. Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. Has happened 2x's on one phone. Had to take battery out and replace each time to turn on. Returned and the CSR was not surprised at the problem. Easily exchanged.
Message 113 of 117 (8,059 Views)

Re: Samsung Captivate Problems


RebelRouser wrote:
Have to captivate glides. Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. Has happened 2x's on one phone. Had to take battery out and replace each time to turn on. Returned and the CSR was not surprised at the problem. Easily exchanged.

You should put Glide discussion in a new thread.

 

Sounds like a Sleep of Death problem of some sort - FYI a long press of the Power button (10-15 seconds) is easier than a battery pull - works on most Samsungs.

Message 114 of 117 (8,052 Views)
Scholar

Re: Samsung Captivate Problems

The issues with this phone sound like the Atrix 2 by Motorola which suffers from the black screen of death, and randomly rebooting among others.   My wife had the captivate and ran into most of these issues.

 

 

 

 

Message 115 of 117 (8,039 Views)
Contributor

Re: Samsung Captivate Problems

I have some of hte same issues as you and the others.  Lately I am finding this phone to be quite annoying.  I don't use alot of the smartphone capabilities of this phone but wish the few I use often would work when I want it to Smiley Sad

1) Facebook app: takes forever to open

2) Yahoo app: takes forever to open and often force closes

3)  Is there a way to turn off 3g like in the iphone?

4) this device randomly turns itself off, even when there is plenty of battery life. anyone having this issue?

5). sometimes it gets stuck in a loop of turning itself on & off several times..i have to pull the battery out to make it stop

6) often get a message that there is no internet connection, usually it is in the morning when i wake up and switch airplane mode off.  i guess it is taking longer and longer to refind connection to my wireless network. similar instances at my parent's house as well.

 

Anyone else longing for the old days when cell phones actually worked?? I miss my moto razr!

 

Message 116 of 117 (7,923 Views)
Contributor

Re: Samsung Captivate Problems

Hi Everyone! I think I solved the problem with my Captivate. It was doing all the same things... Just cutting out as soon as I took a picture or googled something. Sometimes if I was using an app (it didn't matter which one), it just shut down although I would have almost a full battery. So I replaced the battery! Guess What? Its working just fine. I've had the battery for 4 days now and have used the phone even more than I normally do just to make sure it is working, and it hasn't quit yet. Yippy! It works just as wonderfully as the day I bought it. BTW It is an after market battery but it works.

Try it. Good Luck!

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