Samsung Captivate Glide Update PROBLEM!

Samsung Captivate Glide Update PROBLEM!

Hello,

 

I updated my Captivate Glide to the Androd 4.0 version via the official ATT/Samsung directions found here: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00048593&fm_seq=53023

However, after I successfully updated my phone, I have noticed some weird bugs. First off (and the most major one), THE KEYBOARD DOESN'T LIGHT UP... That's a big bummer, does anyone know how to fix it? And also, the phone seems to lag at times when scrolling or just navigating web pages... That's just a minor issue though. But does anyone have a SOLUTION for the backligh on the keyboard not working? ATT/Samsung fix the problem please!!!!

 

Thanks

Message 1 of 62 (23,727 Views)
Professor

Re: Samsung Captivate Glide Update PROBLEM!

[ Edited ]

Glad it made your phone smoother!
I found a fix for the backlight keyboard not working problem, but it requires flashing your phone...idk why Samsung doesnt fully test out before releasing these updates...but if you wanna try it (at your own risk), then go ahead

To fix the keyboard backlight bug, you'll need the following:
Odin 1.85
Clockworkmod Recovery
The Keyboard Backlight fix The one labeled LH2 is for the official, the one labeled CWM is for the leak. If you're not sure what you're on, go to About Phone, and check the Baseband Version, if it ends in LH2 you're on the official, if it ends in LG9 it's the leak.
Optionally, SuperUser 3.2 RC3 if you'd like root.

First, make sure you have Kies installed, so that you have the correct USB drivers. Download the 4.0.4 .exe file from here. Power off your phone, hold Volume Up and Power to turn it back on. Keep holding them until you get a screen warning you about custom software, and release, then press volume up again to enter download mode. Hook the phone up to your pc and run Odin 1.85. Uncheck "F. Reset Time" and make sure that the only box checked is Auto Reboot, you shouldn't need to change anything else. Click on the PDA button, and load the clockworkmod .md5 file you downloaded, then press the start button and wait for the device to reboot.

This time you'll reboot into recovery. Power the phone off, hold the volume down and power button to turn the phone one. Keep holding them until you see text about entering recovery in the top left, and release. Use the volume keys to navigate and power to select, and go to Install zip from sdcard. Select the keyboard backlight fix zip. Once that's finished, if you'd like to be rooted, repeat the process to flash a zip, and this time select Choose zip from sdcard, selecting the superuser zip you downloaded earlier. Select Yes, and wait for superuser to flash. If you plan on keeping Clockwork Mod Recovery, you should make a backup now. To do so, select Backup and restore, and backup. This will take a bit, just be patient. When you're finished, select reboot system now, and you should be set.

From here, if you rooted you can install something like Titanium Backup, which will use root access to let you remove the various AT&T bloatware.

- XDA Forums

 

You can download the files required here

http://forum.xda-developers.com/showpost.php?p=31284524&postcount=17

Message 16 of 62 (22,756 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

The problem with the black screen after unlocking is only temporary.  Let the phone sit for about 10 to 15 minutes and check it again.  Evidently the first boot-up takes a while to complete after the update.  I had this same problem and thought that the update crashed, but it didn't.

Message 17 of 62 (22,710 Views)
Voyager

Re: Samsung Captivate Glide Update PROBLEM!

I read on some other forums that the people who had rooted their glide before doing the ICS update had more problems that what we are reporting here. Personally, I don't see the need for me to root my phone. It works fine the way it came. The ONLY reason that I would want to do it is to remove some of the bloatware off the phone. Outside of that I really don't care. it does everything that I want it to do.

I tried the screencap suggested by another user in this thread, but it doesn't work.

I am hoping that there release a fix for this soon. Some of the issue's have become extrememly annoying.

Message 18 of 62 (22,496 Views)
Voyager

Re: Samsung Captivate Glide Update PROBLEM!

I stand corrected. The screencap issue is not an issue at all. It's the same process of press the lock/power button and the home screen button at the same time. You just have to press and hold both buttons. It takes about 2 seconds now, as it used to be almost instant.
Message 19 of 62 (22,496 Views)

Re: Samsung Captivate Glide Update PROBLEM!

I WISH I HAD NEVER UPDATED!!   I am also getting the same error   "unfortunately, the process com.android.phone has stopped." after I hang up from a call, or if I miss a call and try to swipe to see the missed call..  I am wishing I never updated to this ice cream. Had no problems with this until I updated 2 days ago!!   UGH!!!  ALSO MY KEYBOARD DOES NOT LIGHT UP EITHER NOW.   DO THEY NOT TEST THIS FULLY BEFORE RELEASING??  OR DO THEY LIKE TO HAVE ANGRY CUSTOMERS??!!!!!!   

 

I AM NOT HAPPY AT ALL!!!!

Message 20 of 62 (22,403 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

My phone is doing all of the same things as well. Also i noticed that wallpapers including live ones dont scroll to the left or right when moving homescreens.
They really should fix this soon
Message 21 of 62 (22,350 Views)
Professor

Re: Samsung Captivate Glide Update PROBLEM!


smooth4lyfe wrote:

Glad it made your phone smoother!
I found a fix for the backlight keyboard not working problem, but it requires flashing your phone...idk why Samsung doesnt fully test out before releasing these updates...but if you wanna try it (at your own risk), then go ahead

To fix the keyboard backlight bug, you'll need the following:
Odin 1.85
Clockworkmod Recovery
The Keyboard Backlight fix The one labeled LH2 is for the official, the one labeled CWM is for the leak. If you're not sure what you're on, go to About Phone, and check the Baseband Version, if it ends in LH2 you're on the official, if it ends in LG9 it's the leak.
Optionally, SuperUser 3.2 RC3 if you'd like root.

First, make sure you have Kies installed, so that you have the correct USB drivers. Download the 4.0.4 .exe file from here. Power off your phone, hold Volume Up and Power to turn it back on. Keep holding them until you get a screen warning you about custom software, and release, then press volume up again to enter download mode. Hook the phone up to your pc and run Odin 1.85. Uncheck "F. Reset Time" and make sure that the only box checked is Auto Reboot, you shouldn't need to change anything else. Click on the PDA button, and load the clockworkmod .md5 file you downloaded, then press the start button and wait for the device to reboot.

This time you'll reboot into recovery. Power the phone off, hold the volume down and power button to turn the phone one. Keep holding them until you see text about entering recovery in the top left, and release. Use the volume keys to navigate and power to select, and go to Install zip from sdcard. Select the keyboard backlight fix zip. Once that's finished, if you'd like to be rooted, repeat the process to flash a zip, and this time select Choose zip from sdcard, selecting the superuser zip you downloaded earlier. Select Yes, and wait for superuser to flash. If you plan on keeping Clockwork Mod Recovery, you should make a backup now. To do so, select Backup and restore, and backup. This will take a bit, just be patient. When you're finished, select reboot system now, and you should be set.

From here, if you rooted you can install something like Titanium Backup, which will use root access to let you remove the various AT&T bloatware.

- XDA Forums

 

You can download the files required here

http://forum.xda-developers.com/showpost.php?p=31284524&postcount=17


While ODIN is an extremely powerful and useful tool, I cannot stress enough how careful one needs to be while using it....especially those first timers. when using ODIN, FOLLOW EACH STEP IN THE INSTRUCTIONS TO THE LETTER.

 

Message 22 of 62 (22,343 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

yea right....im not doin that
Message 23 of 62 (22,297 Views)
Contributor

Re: Samsung Captivate Glide Update PROBLEM!

I am seeing that the phone no longer logs calls since the upgrade.

Message 24 of 62 (22,284 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

[ Edited ]

You all need to back everything up and do a factory reset. A pain in the butt, but.... That took care of the phone problems, and the logging of calls. It did not take care of the backlight however--that is a bug that will have to be fixed. @smooth4lyfe Thank you for the instructions to fix this, but I don't think I will attempt it, at least for awhile. I think I will wait to see if ATT or Samsung will have a patch. But I'll keep the instructions just in case...

 

However, one problem I am having is periodically receiving multiple copies of tweets or texts--today I got 68 copies of a sale text from kohls. Yesterday, I got 27 copies of 1 tweet. The phone acts like it's stuck (almost like a broken record) then I'm inundated with multiples. Anyone else have this problem?

 

Thanks!

Message 25 of 62 (22,236 Views)

Re: Samsung Captivate Glide Update PROBLEM!

My phone force closes if I quickly end a call, and then I lose ALL service for five minutes... I also get mulitple copies of texts. Overall, signal reception is just horrible.

 

Message 26 of 62 (22,158 Views)
Professor

Re: Samsung Captivate Glide Update PROBLEM!


msiscrm wrote:

You all need to back everything up and do a factory reset.


I agree, try a factory reset if you are having bugs after any update.  The process of keeping user data with an OTA is often a messy one, and bugs like this spring up.  Just reset and start from a clean slate, and you will probably find your problems fixed.

 

Message 27 of 62 (22,157 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

[ Edited ]

Well...received over 30 copies of a tweet, so I de-activated my screen lock pin. It seems, when I wake up my phone to check messages, the multiple messages come in, kind of like they were stuck (in limbo or something?) We'll see how that does. I get the sense that having to enter the pin is holding the messages back then they flood in. Maybe it goes into too deep of a sleep.....haha.
I still love my glide--even without the backlight--and am relatively happy with the update.

 (Although, I lost all my memos--thought they were backed up, but couldn't find them...oh well!)

Message 28 of 62 (22,136 Views)

Re: Samsung Captivate Glide Update PROBLEM!

Factory resetting seems to have gotten rid of my "losing service" problem, but multiple texts still come in. And the backlight still doesn't work. And the wifi toggle (slide down) doesn't work half of the time, so annoying. 

Message 29 of 62 (21,749 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

Same problems here.....just received 51 copies of 1 text. Backlight of course doesn't work. Will we be notified when there is a fix, or should I try to fix myself through XDA-developers instructions? Anyone "in the know" care to respond? This is getting quite irritating...

Message 30 of 62 (21,441 Views)
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