Samsung Captivate Glide Update PROBLEM!

Samsung Captivate Glide Update PROBLEM!

Hello,

 

I updated my Captivate Glide to the Androd 4.0 version via the official ATT/Samsung directions found here: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00048593&fm_seq=53023

However, after I successfully updated my phone, I have noticed some weird bugs. First off (and the most major one), THE KEYBOARD DOESN'T LIGHT UP... That's a big bummer, does anyone know how to fix it? And also, the phone seems to lag at times when scrolling or just navigating web pages... That's just a minor issue though. But does anyone have a SOLUTION for the backligh on the keyboard not working? ATT/Samsung fix the problem please!!!!

 

Thanks

Message 1 of 62 (23,721 Views)
Voyager

Re: Samsung Captivate Glide Update PROBLEM!

Does AT&T support monitor these threads?   I don't understand why there isn't a reply on what is being done to fix this, and when.   My wife just got this phone a week before the "upgrade" (ha) and is already ready to toss it.

Message 31 of 62 (7,463 Views)
Teacher

Re: Samsung Captivate Glide Update PROBLEM!

[ Edited ]

kamarsh wrote:

Does AT&T support monitor these threads?   I don't understand why there isn't a reply on what is being done to fix this, and when.   My wife just got this phone a week before the "upgrade" (ha) and is already ready to toss it.


No, this forum is for customers to help other customers. As far as I know, this isn't meant to be an official support channel.

Message 32 of 62 (7,457 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

According to my son (a symantec employee and social media tech) any responsible company would be paying attention, especially to a forum which is hosted on their website. I guess we know how ATT views their customers. :-(
Although, I think this is a samsung problem as well...

 

Message 33 of 62 (7,454 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

it will prob be fixed soon
Message 34 of 62 (7,441 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

Ah, the beauty of the oligopoly. AT&T doesn't need to care about its customers! For every annoyed customer who leaves, there's an annoyed Verizon/Sprint/TMobile customer who arrives. That's also why the prices never come down....
Message 35 of 62 (7,414 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

Interesting to note-
the link to the ICS update now says: "The update for the Samsung Captivate Glide has been put on hold while Samsung works to optimize the update for our users."
So, they're working on it--I hope we'll get relief soon!!! (Have more hope in Samsung than ATT)

 

Message 36 of 62 (7,394 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

also incomming texts dont scroll across the top anymore when in your lock screen
Message 37 of 62 (7,384 Views)
Contributor

Re: Samsung Captivate Glide Update PROBLEM!

This is an official fix from XDA. It worked flawlessly on my Captivate Glide ICS 4.0.4
-Keyboard illuminates
-eliminated error messages also
I rooted my phone with SU 3.2 RC3 first, then applied the fix.
Message 38 of 62 (7,259 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

itsnt it sad that our phones can barely make or recieve calls anymore?
Message 39 of 62 (7,155 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

I have no problems with calls or texting, or really anything vital. I occasionally get multiple texts, and the keyboard doesn't light up.

If you are having phone problems, you NEED to do a factory reset. Back up everything then do it!!! All other problems disappeared when I did this (yes-it was a pain in the butt, but solved soooooo many initial problems.)

Message 40 of 62 (7,154 Views)
Tutor

Re: Samsung Captivate Glide Update PROBLEM!

How do i back up everything? Then the factory reset is done how?
Message 41 of 62 (7,008 Views)

Re: Samsung Captivate Glide Update PROBLEM!

This is the chat info I got with a Samsung tech support operator about getting Gingerbread back on my phone... Just FYI

 

 

Suzanne: I am sorry for the inconvenience. I will be happy to help.

Suzanne: As most of the users after updating the device are experiencing multiple issues, in this case please contact any near by AT&T store and get the device re flashed to Android 2.3.

Visitor: So I have to go to AT&T store to fix this? Will they fix it? I don't want them saying "No,. you have to contact samsung"

Suzanne: Yes, they will re flash the device firmware back to Android 2.3.

Message 42 of 62 (6,583 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

Just received a update on my phone that fixes the keyboard light  Smiley Happy

Message 43 of 62 (6,156 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

How and from whom???? Did it come to your phone? A link? Expound please!

Message 44 of 62 (6,150 Views)
Scholar

Re: Samsung Captivate Glide Update PROBLEM!

it came to my phone from at&t

Message 45 of 62 (6,114 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.