01-16-2012 8:57 AM
Ever since I upgraded to Gingerbread (2.3.5), I have had the phone lock up periodically where the only remedy is to remove the battery. Yesterday, I took a picture and was trying to send the picture as an SMS and the phone frooze.
I have also been using other applications, and the phone freezes.
I did have the issue before with Froyo (2.2), but not as oftern. The phone is not one that ATT said was "defective" with the shutdown issue.
Anyone else have the issue?
01-16-2012 4:22 PM
yes, i'm having the same exact issue on my captivate. it has actually frozen at least once a day since ive updated. It requires a battery pull as well as the sim card. then once i put them back in and turn the phone back on it sits at the booting screen for what seems like an eternity. The GPS feature no longer seems to work either.
01-16-2012 6:30 PM
Exact same issue. Freeze, battery pull (sim is not pulled) and it does take a long time come up. The boot process must be doing something different on a cold boot. Does not happen every day, but maybe every two or three days.
GPS is bad , but it was bad before.
Not sure how ATT/Samsung can continue to sell the phone. Well I can, because they dont really care about the few that do upgrade....
I would think that Samsung/ATT would do beta program when they release a new OS so some of the bugs could be weeded out. I also had a tethering force close after the upgrade and did a factory reset to fix that.
01-17-2012 7:42 PM
I get the tethering manager force close also. The upside to this is that this seems to be the app that AT&T uses to defeat the native Android tethering. After the tethering manager force closes I'm able to enable access point mode.
01-18-2012 5:48 AM
Same issue here. The phone freezes at least once a day. I'll wake it up to the patern unlock, but it doesn't respond to anything. I don't know if it means anything, but I have noticed that the GPS icon is flashing when it's in this state.
Since I haven't reinstalled everything since upgrading I may just wipe it to see if it helps.
Just an FYI, you don't need to pull the battery to restart. Hold down the power and volume up buttons for about 10 seconds and the phone will restart.
01-18-2012 8:39 AM
I updated to 2.2 and thought it was worse than 2.1: alarm settings are weird, deleting pictures in Gallery will freeze phone everytime.
No that I see the above - 2.3 is even worse.
What's up Samsung, AT&T and Google? I'll help you market the product - 10 of my friends will know about how wonderful it is.
Nice work!!! Keep it up and you'll be like Nokia in no time!!!
iPhone it is!!!
01-18-2012 11:40 AM
Did anyone do a factory reset prior to the 2.3 update both before updating and after? From what I've seen this update when applied over 2.2 has issues.
01-18-2012 12:03 PM - edited 01-18-2012 12:07 PM
I have not had any issues with the GPS on my Captivate since I made these modifications to it.
From the phone dialer enter the SSD code of *#*#3214789650#*#* to enter LBSTestMode.
Choose Settings>SUPL Settings
Change Server FQDN Type from "Custom Config" to "Auto Config" & change SUPL Secure Socket to "Off"
Hit back capacitive button and choose "General Settings"
Change Operation Mode to "MS Assisted" Change GPS Logging to "OFF" & Change Accuracy to "30"
Using Tracking Test INSIDE MY OFFICE I get the following results.
01-29-2012 9:16 AM
01-30-2012 8:08 AM
This method doesn't work on my Captivate (running Gingerbread 2.3.5, kernel version 220.127.116.11-I897UCKK4-CL614489). When I dial in the numbers you show above in your post, I get a momentary glimpse of the "Angry GPS" title bar, then it takes me to the standard Wireless and GPS settings. Might this be a SIM-related issue (in other words, with the SIM card installed, no service code settings are permitted)?
Do you have GPS turned off? I did, and got the same results as you, but when I enabled "Use GPS satellites" and hit the back button, it took me to the AngryGPS screen.
01-30-2012 5:38 PM
02-01-2012 6:32 AM
Thanks @Max69, that did the trick for me.
Workaround is doing well for me as well, thanks to all the posters. One more happy Cappy.
02-01-2012 7:40 AM
I spoke with Samsung on this issue and they recommended a factory reset. I backed up up all of my data, and performed the reset. My Captivate is a lot faster and seems to be less glitchy. The only glitch ive been having is when im sending a text the keyboard actually disappears and will sometimes force close. Samsung did provide me with a support number which i have yet to call and that number is 1-877-EZ2GALAXY (1-877-392-4252). They are available 24/7. Hope this helps for anyone that is having the same issues.
02-01-2012 12:04 PM
The phone may have a virus or if you haven't replaced your sim card for a long time. With the 2.3.5 Update i had the same problem with both of my captivates. The remedy is doing a master reset on the phone. Menu> settings> privacy> then choose factory data reset. this will reset the phone to factory default but will not remove the new update. To retain my info i used an app called Android sync manager wifi agent. Make sure your somewhere that has wifi that your phone and computer can connect to with full access. If you are having trouble. All the mcdonalds and starbucks have wifi that is free bcus att pays them to provide it. Then go to the app and choose help. This will tell you what website to go to to connect the devices. it will download the desktop manager automatically. Then open the manager and choose file> Backup. Once they are finished do the master reset. The phone will reboot by itself. Then sign into gmail on the device when it asks you to sign in or create one. then android market and go to my apps. it can be found in the menu page when in the market. find the android sync manager and redownload anf open. When the phone says connected go back to file and choose restore. Everything That was on the phone will be back and the freezing issue will stop. The new update becomes a benefit to the device and helps with speed and battery life. Also you can try the Mt anti virus auto kill app. It will closed unused apps for you and also save battery and improve the speed and performance of games and apps. I hope this helps.
02-02-2012 2:25 PM
I've had similar issues (tethering bug), except my wifi has not worked since after the upgrade. I try to turn wifi on, and it tries to search for signals, then turns off (all of 20-30 seconds).
anyone have a similar issue, and/or know how to fix?
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!