The Samsung Galaxy S24
Bspin8513's profile

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Thursday, November 2nd, 2017 8:10 PM

Samaung S8

About 6 months ago I upgraded our phones from iphone 6.0 to Samsung S8.  Since that change, reception has been terrible.  We went from having 4 and 5 bars to 1.  Calls constantly drop.  Wifi calling is just as bad.  The chat and blog sites are full of people with the same issues.  When is this going to be fixed?

 

Community Support

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230.7K Messages

6 years ago

Hello @CDickson!


Welcome to the Community Forums! Decreased reception on the new Samsung Galaxy S8 is concerning. I rely on my device to stay in touch and stream shows, so I understand the need to get this resolved as soon as possible. I will gladly help with this today!


Please open our great Troubleshoot & Resolve tool. This can resolve a lot of issues like this. To get the best results please click Sign in > log into your myAT&T account > select your phone’s make and model > Phone calls > Voice calls (Cellular network), and follow the remaining steps until resolved.


I’m glad I could provide a link to this resource! Thank you and have a wonderful rest of your week.


Daniel, AT&T Community Specialist




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