The Samsung Galaxy S24
hlkravat's profile

Contributor

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1 Message

Wednesday, January 25th, 2017 11:30 AM

SIM Not Provisioned MM#2

My friend recently gave me his Unlocked AT&T Samsung Galaxy S5 Active.  I put my SIM in it to see if I got service and did.  I was able to make calls and such.  I then did a factory reset and when I put my SIM in, it's still unlocked, but I don't have any service and it says "SIM not provisioned MM#2."  Any idea what could be wrong? 

Community Support

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230.7K Messages

7 years ago

Hey there @hlkravat!

 

I’m sorry to hear your phone has not been working since you did a factory reset on it, and it’s now showing the error message “SIM not provisioned MM#2.” The good news is though the same thing happened to me once when I got a new phone, so I can definitely help you get this resolved as quickly as possible!

 

When this error pops us, it usually is an indicator the SIM card has gone bad and is not properly connecting with our network. In order to fix this, the easiest way is to replace the SIM card entirely. The good news is you would be able to pick up a new one for free at the nearest AT&T Company Store. You would be able to find the closest one to you by using our handy store locator tool.

 

There is also the option of ordering one online through our website. It’s super easy, all you need is your device’s IMEI number. You can start the process by clicking here.

 

While looking into this for you, I came across this fantastic forum post which goes over all the types of errors which can happen with SIM cards; which might be helpful if anything ever pops up again. Just click below to see it.

 

https://forums.att.com/t5/Business-Features-Services/SIM-Card-Error/m-p/4782475#M214

 

I hope this has been insightful! If you have any other questions, feel free to let us know.

 

Austin, AT&T Community Specialist

Contributor

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1 Message

5 years ago

What if I get this error number and it's from my tablet and not my phone? I have an LG tablet that suddenly is showing that the message that the Sim is not provided mm2. Also, a message came up saying something like you have a voice restriction and that something had been changed.?? The message is gone and I don't remember exactly what it said but I've never seen it before. What is going on with my tablet??!!!

Contributor

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1 Message

5 years ago

Are you still facing the issue? If so, then reply to me I will suggest the best method.

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