Explore & discover

Helpful Links

SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

Contributor

SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

I saw that the AT&T version of the Galaxy S4 received an update recently to Android 5.0, Lollipop.  I had read previously that a similar schedule would be followed by the S4 Active, but have since heard no news.  Is the S4 Active on the list to receive the Lollipop update as well? Or will my phone not be getting any updates.

 

Thanks!

9,539 Views
Message 1 of 11
Community Support

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

Hi there @atlphenom

 

I’d be happy to help! At this time, we do not have information regarding a release data for Android 5.0 (Lollipop) on the Samsung Galaxy S4 Active. Should a new update be released for this device, you will be notified by means of an on-screen message, allowing you to begin downloading.

 

I hope this helps!

Charise

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11
Contributor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?


@ATTMobilityCare wrote:

Hi there @atlphenom

 

I’d be happy to help! At this time, we do not have information regarding a release data for Android 5.0 (Lollipop) on the Samsung Galaxy S4 Active. Should a new update be released for this device, you will be notified by means of an on-screen message, allowing you to begin downloading.

 

I hope this helps!

Charise

 


That really didn't help!  Why wouldn't the S4 Active receive an upgrade, if the plain (and less expensive ) S4 does?!?

 

Message 3 of 11
Highlighted
Contributor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

I was thinking the same thing! Shame that At&t hasn't Done anything for Us s4 Acvtive Users yet.. 

Message 4 of 11
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎09-30-2015 1:39 AM

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

Hi there everyone! As of April the 21st the Lollipop 5.0 update is available for the Samsung Galaxy S4 Active.

 

To get the update please follow these steps:

 

  1. Drag down the notification bar, and tap the Settings icon.
  2. Scroll to the System category, and tap About device.
  3. Tap Software update.
  4. Tap Check for updates.

                 The phone displays: Software update process will not delete any personal data on your   phone. Check the AT&T server for new software update?

 

  1. Tap OK.

                 The following status messages display: 

                 Checking for update; Processing…The download for the software update will begin in a    moment. The software download may take several minutes.

                  Downloading…

  

  1. Select Continue or remind me later.

The phone displays: A new software update from AT&T is available for our device. This   download will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi    coverage area   while the download takes place. This could take several minutes.

  1. Tap Continue.

   The following status messages display:

                Downloading software update, Please do not leave Wi-Fi coverage area.

 A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All  service (including emergency calls) will be suspended during the install.

                The device will automatically restart once the new software has successfully installed.

                You will then see Update Complete. The software has been successfully installed. Your device is now  ready to use.

  1. Tap Done.

 

You can also get more information for this update at

http://www.att.com/devicehowto/index.jsp?id=stepbystep_KB420364

 

Thanks!

 

Charise

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 5 of 11
Contributor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

I downloaded the update 2 times in the last 48 hours. Both the times, it gets downloaded and after reaching 100% installation it crashes. I cannot download the update before 24 hours have passed after the previous download. Is there a solution to the problem of crashing?

 

My phone is completely charged and in the full WiFi area.

Message 6 of 11
Contributor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

I've tried to do this many times, but when the system check for new updates the response is "Current software is up to date". I'm still with the Android version 4.3 (factory version) because I never had success on upgrades.

 

Please help me, I really want to use the new Android versions.

Message 7 of 11
Tutor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

I too am in the same position.  My S4 Active i537 just updated to 4.4.2. I read that the 5.01 version of Android shipped on August 11, 2015, yet my phone cannot detect an available update on FOTA.

 

Could someone at ATT clarify what the availability conditions are?  I live in Northern Virginia.

Message 8 of 11
Tutor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

So, i currently have this phone - and do not seem to have acess to the update to 5.01.  Could you clarify when it will be made available?

 

Thanks

 

David

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 9 of 11
ACE - Expert

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

Take your phone to a Samsung experience center inside best buy or call 611 for tech support and have them put in a ticket to have your phone updated.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11
Tutor

Re: SGH-I537 (Samsung Galaxy S4 Active) Update to Lollipop?

Thanks. Would they be able to do that as a walk in, or would I have to leave it there?

David

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 11 of 11
Share this topic
Share this topic
Additional Support