The Samsung Galaxy S24
Sofarsean's profile

Tutor

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5 Messages

Saturday, April 27th, 2019 4:25 PM

S8+ still not updating to Pie? New/active sim card

My s8+ still hasn't updated to 9.0 pie and is still running 8.0.  I contacted att and they sent me a new sim card saying this would fix the issue. They also tried to push the update through manually 3 different times.  I realize they send them in batches but it's been a month already.  What gives att?

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

5 years ago

It means you haven’t had an update since July and are several updates behind.  

Have you been using At&t all this time?

If using At&t, call and speak with tech support. 

 

Tutor

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5 Messages

5 years ago

G955USQS5CRF5. What's significance of that ?

Tutor

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5 Messages

5 years ago

Does that mean that they're not going to update my baseband? Or just haven't gotten to it yet? 

Tutor

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5 Messages

5 years ago

Yes, I've been with att the entire time. Wow that's very strange.  I've talked to att tech support several times and they've never asked me this. Thanks

Tutor

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5 Messages

5 years ago

Spoke with att and they're sending me a new phone free of charge. Apparently they have done all they can do and can't find any other resolution.  Thank you for the insight @lizdance40 

ACE - Sage

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116.6K Messages

5 years ago

Cool.  Glad they’re making it right. 

 

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