Tutor
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5 Messages
S8+ still not updating to Pie? New/active sim card
My s8+ still hasn't updated to 9.0 pie and is still running 8.0. I contacted att and they sent me a new sim card saying this would fix the issue. They also tried to push the update through manually 3 different times. I realize they send them in batches but it's been a month already. What gives att?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
It means you haven’t had an update since July and are several updates behind.
Have you been using At&t all this time?
If using At&t, call and speak with tech support.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Which baseband are you on?
https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1203359?make=Samsung&model=SamsungG955U&gsi=8b9xbj
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Sofarsean
Tutor
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5 Messages
5 years ago
G955USQS5CRF5. What's significance of that ?
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Sofarsean
Tutor
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5 Messages
5 years ago
Does that mean that they're not going to update my baseband? Or just haven't gotten to it yet?
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Sofarsean
Tutor
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5 Messages
5 years ago
Yes, I've been with att the entire time. Wow that's very strange. I've talked to att tech support several times and they've never asked me this. Thanks
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Sofarsean
Tutor
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5 Messages
5 years ago
Spoke with att and they're sending me a new phone free of charge. Apparently they have done all they can do and can't find any other resolution. Thank you for the insight @lizdance40
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Cool. Glad they’re making it right.
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