Teacher
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6 Messages
S8 oreo update
I have updated to the new oreo operating system on my galaxy s8. But none of the new features that is associated with the new version on working. The keyboard does not have the gif or stickers. I have compared my phone with another s8 that has the update as well. The only difference is I am with at&t and they are on Verizon. Is this an at&t thing? If so why???
ATTHelp
Community Support
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231.3K Messages
6 years ago
Good Morning @Firegirl33,
Welcome to the Community Forums! I can understand your concerns with the update not working correctly. This is a known issue. I will be happy to assist you with this.
I was looking on other Forum posts and I will refer you to a particular one which should help you greatly.
I hope this helps. Have a great day.
Donna V, AT&T Community Specialist
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Firegirl33
Teacher
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6 Messages
6 years ago
features!! At&t needs to get their act together especially with the high
prices we pay!
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Firegirl33
Teacher
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6 Messages
6 years ago
work either.
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Good Morning @Firegirl33,
Here is the link for the S8 update. Samsung did a fix for the issue and the update for this phone needs to be downloaded again.
At Best Buy, Samsung also has the Samsung Experience where there are Samsung associates who can help you with the issue.
Donna V, AT&T Community Specialist
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Firegirl33
Teacher
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6 Messages
6 years ago
updates the phone says it is up to date. This is really getting annoying.
The phone is not even a year old. So what do you want me to try now or do
you even know???? I have rest the phone and will not do that again. So
someone needs to fix this.
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Firegirl33
Teacher
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6 Messages
6 years ago
on me I spoke with a supervisor. He said I have to go to a store to have
the phone flashed. Anyone reading this your best bet is to get a new
carrier!!!!
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Kellsny
Tutor
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3 Messages
6 years ago
What the heck is that?! Never hear of getting a phone flashed! So is this at&t solution to none of us having the gif & sticker button on keyboard? That's crazy to me! We pay $900 for a phone and the first substantial upgrade sent is missing feature unless WE do extra work?! Pretty irritating but REALLY unacceptable!!
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Just download Gboard from the app store.. enable and your done.
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Good Morning @Firegirl33,
I wanted to follow-up with you to find out if you were able to get the update to load correctly on your S8.
I am sorry you are having trouble with this update.
Donna V, AT&T Community Specialist
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Firegirl33
Teacher
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6 Messages
6 years ago
only am I paying all this money but now I have to find time between work
and my kids to go by a store. I have been on the phone with a tech and
Samsung. I have also been told at&t is not allowing the full upgrade. That
it will come at a later date. I am now looking into other carriers since
everyone else has had no issues. Only at&t .
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