Contributor
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2 Messages
S6 edge plus won't update to latest security patch
I own the galaxy s6 edge plus. It has android 6.0.1 base band version G928AUCSC3PJ1 My phone is stuck on the Oct 2016 security patch. I've done a compete system reset and still won't update to latest security patch. My wife has the same phone but she has the newest version of Android on her phone. Not sure what else to do.
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Official Solution
ATTHelp
Community Support
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231.4K Messages
7 years ago
Welcome to the Community Forums. I understand how important it is to update your phone to the current software. I would be happy to help you with this.
The phone needs to meet the following requirements to receive the over the air updates:
If your device meets the above requirements but is still unable to update please use our Troubleshoot & Resolve Tool. Make sure your device is correctly selected, and then for the issue choose Software. Please run through all the steps.
Please let us know if you are able to update or if you have any further questions please reply in this thread. I hope you have a wonderful weekend!
Jessica, AT&T Community Specialist
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Phuzzylogic
Contributor
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2 Messages
7 years ago
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