- edited 05-15-2016 12:14 PM
05-24-2016 12:07 PM
First of all, thank you both for being valued AT&T customers!
I’m sorry to hear that you are having issues with your Samsung Galaxy S6 overheating. I’m happy to help!
We have a fantastic tutorial that will help resolve this. Please go to our Device How-To site, select the make and model of your phone, and then click Power & Battery and check Battery overheats.
You will then have access to the AT&T troubleshoot and resolve tool that will walk you through successfully resolving your issue.
if you are still having battery issues, please send us a Private Message so we can contact you directly.
If this helps, please mark this post as solved.
Tim, Community Specialist
05-24-2016 4:17 PM
09-15-2016 11:40 AM
Have you heard anything regarding this? My wife and I both have S6 Actives and have been having the same issue the last couple months. OUr phone is still under warranty so they are sending replacement phones but I don't think it will fix the issue. When I purchased the phone back in Decemeber it worked great up intil what I believe was an adroid software update. I've been through 2 factory resets on my phone and 1 on my wife's and the issue still appears. The symptoms are terrible data and cell service and as a result, the battery overheats and drains very quickly.
09-20-2016 9:29 AM