The Samsung Galaxy S24
Contributor
•
1 Message
Sunday, May 15th, 2016 6:56 PM
S6 active overheats
Overheating of my AT&T S6 Active is this a problem
Questions
2.7K
7
0
0
Responses
Related Conversations
Tags
No tags available
Not finding what you're looking for?
New to the AT&T Community?
Start by visiting the
Community How-To.
New to the AT&T Community?
Visit the Community How-To.
Visit the Community How-To.
Cmp0211940
Contributor
•
1 Message
8 years ago
What should be donePlease reply immediately.
Thank you
0
0
ATTMobilityCare
Community Support
•
15.2K Messages
8 years ago
Hello @Nora623 and @Cmp0211940
First of all, thank you both for being valued AT&T customers!
I’m sorry to hear that you are having issues with your Samsung Galaxy S6 overheating. I’m happy to help!
We have a fantastic tutorial that will help resolve this. Please go to our Device How-To site, select the make and model of your phone, and then click Power & Battery and check Battery overheats.
You will then have access to the AT&T troubleshoot and resolve tool that will walk you through successfully resolving your issue.
if you are still having battery issues, please send us a Private Message so we can contact you directly.
If this helps, please mark this post as solved.
Tim, Community Specialist
0
0
SweeTeaGurl
Contributor
•
1 Message
8 years ago
0
0
memps026
Contributor
•
2 Messages
8 years ago
Have you heard anything regarding this? My wife and I both have S6 Actives and have been having the same issue the last couple months. OUr phone is still under warranty so they are sending replacement phones but I don't think it will fix the issue. When I purchased the phone back in Decemeber it worked great up intil what I believe was an adroid software update. I've been through 2 factory resets on my phone and 1 on my wife's and the issue still appears. The symptoms are terrible data and cell service and as a result, the battery overheats and drains very quickly.
0
0
memps026
Contributor
•
2 Messages
8 years ago
Looks like the exploding battery issue is on more devices than the S7 including the s6 Active.
http://abcnews.go.com/US/samsung-responds-questions-battery-problems-devices/story?id=42105902
0
0
Jass77
Contributor
•
2 Messages
7 years ago
My S6 Active is same....No data and cell service, the battery overheats and drains quickly...
0
0
Jass77
Contributor
•
2 Messages
7 years ago
Hi, did you find any solution to the overheating of your galaxy s6 active? The same thing happens to my Galaxy S6 active..
0
0