Explore & discover

Helpful Links

S6 Active wifi turning on and off by itself

Contributor

S6 Active wifi turning on and off by itself

While I am in the middle of a game of Golf Clash I am continually getting the message, you're reconnecting or trying to connect to your network.  My wireless network from Spectrum is very strong and steady and it has gotten to be very frustrating trying to play this game.  It's on of 2 games that I even play on my phone.  The other is Word Chums but I never have an issue with that one.  I only started having the issue a few weeks ago and have been playing this game for about 2 years.  I uninstalled the app and reinstalled it 3 different times thinking I may have had corrupted files or something, but it didn't fix the issue.  Any suggestions?

748 Views
Message 1 of 3
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎11-06-2018 7:59 AM

Re: S6 Active wifi turning on and off by itself

Greetings @electro0127!

 

After looking into your experience, I advise following these steps recommended by Playdemic Support.

 

We hope this info helps!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: S6 Active wifi turning on and off by itself

Thank You for your reply!  I have been in conversation with Spectrum to try to resolve this issue.  They did send out a service tech and changed equipment and tweaked settings.  I am beginning to believe it's not an equipment issue "in-house", but a line supply issue.  I'll recontact them and share your response with them.  Thanks again!

Message 3 of 3
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support