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Posted Feb 3, 2014
1:35:02 PM
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S3 & Android 4.3, constant phantom download notifications

I upgraded my S3 a couple of days ago and have noticed an irritating problem every since completing the upgrade.  I keep getting repeated "phantom" download notifications for an image I initially download many months ago.  I have since deleted the image, but the notifications continue, sometimes as rapid as 3 or 4 within a few seconds.  I don't know if this problem is actually eating any of my data usage yet.


Where can customers provide official feedback to responsible parties about adverse problems with a software upgrade?

I upgraded my S3 a couple of days ago and have noticed an irritating problem every since completing the upgrade.  I keep getting repeated "phantom" download notifications for an image I initially download many months ago.  I have since deleted the image, but the notifications continue, sometimes as rapid as 3 or 4 within a few seconds.  I don't know if this problem is actually eating any of my data usage yet.


Where can customers provide official feedback to responsible parties about adverse problems with a software upgrade?

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Feb 3, 2014 2:11:41 PM
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To get rid of the phantom downloads, go to the downloads app and clear everything out. If that doesn't work, go to settings > more  > application manager > swipe over to all > scroll down to download manager and hit clear cache.  This should do the trick for you.

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S3 & Android 4.3, constant phantom download notifications

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Feb 3, 2014 1:42:47 PM
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Hello, hilerm!

 

Thanks for posting. I'm sorry to hear that you're getting this odd notification after updating your software. Have you tried performing a soft reset? If that doesn't work, please send us a private message by clicking here.

 

In your message, please include your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any other questions or concerns!

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, hilerm!

 

Thanks for posting. I'm sorry to hear that you're getting this odd notification after updating your software. Have you tried performing a soft reset? If that doesn't work, please send us a private message by clicking here.

 

In your message, please include your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: S3 & Android 4.3, constant phantom download notifications

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Feb 3, 2014 2:11:41 PM
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To get rid of the phantom downloads, go to the downloads app and clear everything out. If that doesn't work, go to settings > more  > application manager > swipe over to all > scroll down to download manager and hit clear cache.  This should do the trick for you.

To get rid of the phantom downloads, go to the downloads app and clear everything out. If that doesn't work, go to settings > more  > application manager > swipe over to all > scroll down to download manager and hit clear cache.  This should do the trick for you.

Re: S3 & Android 4.3, constant phantom download notifications

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Feb 4, 2014 9:01:28 AM
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Thanks for the info. I gave it a try and was hopeful...until the phantom notification once again appeared. Smiley Sad
Thanks for the info. I gave it a try and was hopeful...until the phantom notification once again appeared. Smiley Sad

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Feb 4, 2014 10:56:55 AM
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Went through your suggestion one more time and discovered item still in Download App data. Cleared that and I haven't had a phantom for over an hour. I think it is gone.
Thnx.
Went through your suggestion one more time and discovered item still in Download App data. Cleared that and I haven't had a phantom for over an hour. I think it is gone.
Thnx.

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Feb 4, 2014 10:58:25 AM
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Thnx Mariana.
I tried what 'phm5362' suggested and it appears to have solved the problem.

Mike Smiley Happy
Thnx Mariana.
I tried what 'phm5362' suggested and it appears to have solved the problem.

Mike Smiley Happy

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Feb 4, 2014 11:06:25 AM
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Great!

 

I'm glad to hear your issue has been resolved. I look forward to seeing you around the forums!

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Great!

 

I'm glad to hear your issue has been resolved. I look forward to seeing you around the forums!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: S3 & Android 4.3, constant phantom download notifications

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