09-24-2013 9:17 PM
09-27-2013 2:06 PM
Are you still having trouble with your software update? If so, please click here to send us a private message with your name, phone number, email address, and the best time to reach you. We'll look into this for you, and you can expect a reply within two business days. Keep an eye on the little blue envelope icon at the top right corner of your screen.
In the meantime, let me know if you have any other questions or concerns!
09-30-2013 8:08 AM
Factory reset will sometimes help an update come through, although I know its inconvenient to have to backup your data (before the reset) and setup the phone again afterwards. Updating by KIES is another option.
10-02-2013 8:32 PM
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