Explore & discover

Helpful Links

Recover Lost Data - Android

Highlighted
Community Support

Recover Lost Data - Android

Smart4.png

 

Learn How To Recover Your Android Data and How To Create a Backup 

 

 

If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost!


NoteMost restore options are downloaded from the cloud. In some instances, accounts must be setup prior to a restore.

 

 

Refresh.pngRestoring Data On An Android Device - Google Drive

If you see the Hello Screen, just follow the onscreen setup until you reach the Apps & Data screen. From there. Make to stay connected to Wi-Fi until the restore is complete.


1. Go To Settings
2. Cloud and Accounts
3. Back up and restore
4. Select Restore
5. Select Device - you will see an option of restore points/ dates
6. Select Restore Now


NoteThis option restores data like Phone, clock, home screen, apps, settings, message, and documents


TipsBackup your device often. To backup your Android device:


1. Go to Settings.
2. Select Cloud and accounts.
3. Select Backup and restore.
4. Select Backup my data
5. You have the 2 options backup your data. 1.) enable Auto Back Up by sliding dot to the right as shown below. 2.) Using the Back Up Now feature to update your device on your own time if you do not wish to activate Auto Back Up

 

Backing up images

You have a few options to back up your photos including:


• SD cards (if your phone allows this option.)
• The cloud.

 

If you wish to use the cloud, Google Photos is an option. To back up your photos:


1. Open the Google Photos app .
2. Sign in to your Google Account.
3. At the top left, tap Menu.
4. Select Settings > Back up & sync.
5. Tap "Back up & sync" on or off. If "Back up & sync" is on, you can choose what and when to back up.

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
5,012 Views
Message 1 of 8
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTMobilityCare
‎08-02-2017 1:39 PM

Re: Recover Lost Data - Android

Did you lose your data? Did have some images that were saved and now they are gone? Need to restore your phone or learn how to create a backup? You have come to the right place!

 

-ChrisZ AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 8
Contributor

Re: Recover Lost Data - Android

If my phone was never backed up to the cloud and photos were accidentally deleted, how can the photos be recovered? I tried a software from Dr. fone but then it said there was a rooting problem. Can I go into an AT&T store to get this done? Please help!

Message 3 of 8

Re: Recover Lost Data - Android

Did you have USB debugging turned on, on your phone?

Go to System > Developer Options . USB debugging -turn on.

I tried dr.fone on my gophone and the program keeps stopping at 90%. I'm still trying to figure that problem out.?

 

 

Message 4 of 8
Contributor

Re: Recover Lost Data - Android

Gihosoft Free Android Data Recovery is a professional Android file recovery software that enables you to recover deleted photos, music, videos, messages, contacts, call history, WhatsApp, Viber and more from Samsung, Huawei, LG, HTC, Motorola, Google, Oneplus, Sony, Lenovo, ZTE and other Android devices directly. 

Message 5 of 8

Re: Recover Lost Data - Android

Thanks for your reply and info-

Message 6 of 8
Contributor

Re: Recover Lost Data - Android

Many users face the problem of unexpectedly photo loss from Android phone and this is not a big issue that you can’t get rid of this.

If you have created any backup of your lost photos then you can easily restore them back but if you don’t have any kind of backup there is a third party software called Android photo recovery.

This software is very useful and helpful to get back your lost images. With the help of this software, you easily retrieve all your lost photos.

Message 7 of 8
Contributor

Re: Recover Lost Data - Android

Iskysoft

 


iSkysoft Toolbox - Restore Social App Backup & Transfer WhatsApp, Kik, LINE, Viber, Wechat

 

Key Features of iSkysoft Phone Transfer:

The program can be used to back up all the data on your device including Music, photos, videos, apps and their data, messages, call logs, contacts, SMSs and other data.
It can also be used to restore the backup you have created. You can also restore data from an iCloud backup file or an iTunes backup file.
It is compatible with all Android devices and Android OS.
Because it is a phone transfer tool, the program can also be used to transfer all types of data from one device to another.
You can use to selectively backup data on your device. This unique feature means that you can choose to back up one of the videos on your device instead of backing up all of them.
You can also restore data in a similar selective fashion because the program allows you to view the file in both the iCloud and iTunes Backup files.
You can also use the program to completely erase all the device on your data. This is an ideal feature if you want to sell or recycle your device.
Step-by-Step Guide to Backup Data on Android Device

Step 1. First, download and install iSkysoft Toolbox to your PC. Once installation is complete, launch the program on your computer. Connect the device to the PC using USB cables and then click "Backup&Restore" to open the backup window.

Step 2. In the resultant window, you should see all the data on your device displayed in the middle panel. Select the files you want included in the backup and then click "Backup".

0nce the process is done, all the selected data will be available on your PC ready to be restored whenever you need to.

You can use iSkysoft Toolbox - Backup&Restore (Android) to restore the backup you just created. The process is just as quick and easy.

Pros:

You can use it to backup and restore all types of data.
It is 100% safe to use. The data on your device will not be altered or damaged in any way.
You can selectively backup and restore data.
It is very fast. Regardless of how much data you have on your device, the whole backup process will take no more than just a few minutes.

Message 8 of 8
Share this topic
Share this topic
Additional Support