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Receiving virus warnings

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Receiving virus warnings

I've received three warnings of potential viruses due to files downloaded from an adult site.  I have not been on any adult sites.  I have closed the window and not responded.  Is there anything else to do?

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Message 1 of 5
Administrator

Re: Receiving virus warnings

Hey @MacCor,

 

I completely understand the importance of making sure your phone stays secure.  With all of the personal things we store on our devices, it would be a nightmare to have a virus on it.  It would be my pleasure to help with this.

 

First, I would recommend performing a master reset of your device.  This will erase all content, and set the device back to factory settings.  It would be best if you completed a backup of your data before doing this master reset.  This will ensure you can restore all of your information once you’re finished.

 

After you get this device reset, a great option is to download an app called Lookout.  It’s an Anti-viral app which will help your device stay secure.  You can visit this support page, which will have some helpful information about this app.

 

Please, don’t hesitate to reach out if you need any further assistance with this!

 

Good day!

 

Larry, AT&T Community Specialist


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
ACE - Expert

Re: Receiving virus warnings

@MacCor

The notice may be bogus.  It may be adware trying to get you to pay for virus software.  

 

(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
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ACE - Guru

Re: Receiving virus warnings

@MacCor I agree with @lizdance40 this is in all likelihood a scam to scare you into purchasing anti-virus software. 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Employee

Re: Receiving virus warnings

Some times a quick clear of cache and data from the browser you use on the device will clear out these warnings.

 

Settings/app mgr/click on browser app or chrome app(or whatever you use to surf internet) then clear data.  Hope this helps, depending on the type of device and software you may need to click on storage after  clicking on the app to get to clear data.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
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