Contributor
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1 Message
Receiving Text Messages
Numerous people from all different types of phones and accounts are texting me and I'm not receiving none of the text messages
Contributor
•
1 Message
Numerous people from all different types of phones and accounts are texting me and I'm not receiving none of the text messages
Accepted Solution
Official Solution
ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi @Deeem427,
Thanks for reaching out to us! Allow us to help. As far as these text messages go, how long have you been experiencing a problem with receiving them? Are you able to text others, and are you experiencing any other problems with your cellular service?
You can also try our Troubleshoot & Resolve tool to get started. Select the brand and make of your device to begin. Afterwards, select Messaging underneath Service/network issues. Follow these steps to see if it helps with your issue. We look forward to hearing back from you!
Collin, AT&T Community Specialist
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Jtp233
Contributor
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1 Message
5 years ago
I'm having the same issue and the troubleshooting tool is not helping. It has been happening for at least a week shortly after the recent system update
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Robsandy
Contributor
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1 Message
5 years ago
I have had my phone 8 days I had an iPhone before. I am not getti g responses from some I text. I also am not receiving text from others.
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Petra5
Contributor
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2 Messages
5 years ago
@Jtp233I started having the same issues after an update & it has been ongoing for over a month. I've talked to several AT&T tech support people. They all say do the same things, which are things that do not work
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WDental
Contributor
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1 Message
4 years ago
We are a dental office who uses a software to send out appointment reminder texts. Hundreds of our patients who use AT&T are not receiving our texts. We've spent hours with tech support of this software and they've narrowed it down to Idaho AT&T customers. They used to receive our texts several months ago. So this is very overwhelming as most rely on our text reminders. This is a problem.
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