Explore & discover

Helpful Links

Random voice announcement happening on new S10+, how do I get it to stop?

Highlighted

Random voice announcement happening on new S10+, how do I get it to stop?

My new S10+ randomly announces in a man's voice that "A Station Update" is available. No app notification or badge shows up so I can find out where it is coming from. Have turned off all allowed app notifications, it is still happening. Is there something I can check for all phone activity?

5,982 Views
Message 1 of 4
Administrator
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎07-23-2019 11:50 AM

Re: Random voice announcement happening on new S10+, how do I get it to stop?

Hello @Unit66flare,

 

We'd be more than happy to take a closer look into this issue that you're experiencing with your wireless device. How long has this been going on? Please let us know. We recommend that you review your cell phone's Accessibility settings, to see if one of the features listed in that section has been turned on by mistake. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 4
Solution
Accepted by topic author
Accepted by Unit66flare
‎07-12-2019 7:59 AM

Re: Random voice announcement happening on new S10 , how do I get it to stop?

This issue had been going on about 7 days. I had checked all Accessibility
settings that were available on the phone or in apps & shut all down. It
still kept happening so contacted Samsung support to see if they could
figure it out. They could not, I backed up all data & did a factory reset
on the phone. This seems to have cleared up the "Random voice
announcement", yes it was audible, no app alert, no other thing going on
with the phone it would say "A new station update is available" at least
twice a day.

Now after the factory reset, the phone does seem to be okay. It has been 2
days & no announcement has come out of the phone.

Thank you for your response to my post. Hopefully this will help someone
else experiencing similar issue.
Tags (1)
Message 3 of 4
Administrator

Re: Random voice announcement happening on new S10 , how do I get it to stop?

Hi, @Unit66flare,

 

We're glad to learn the factory reset resolved your alert issue. Let us know if we can assist with anything else.

 

Enjoy your weekend.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support