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Question about Samsung Galaxy S6 Bogo offer

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Question about Samsung Galaxy S6 Bogo offer

I went into to one of the Vegas locations to talk to them about getting your promotion about the bogo offer on the Samsung Galaxy S6 and they said that it was only if you add a new line when I explained that that is not what was advertised they got extremely rude with me and I did not appreciate it. Me and my family have been customers of AT&T since it was cingular and I have never encountered ruder employees. The advert I have seen many times never says anything about adding a line, I expected to go in and get my line upgraded and the other phone for my father. I had explained to the manager that I wanted to get my father the phone and he said no and that I would have to then get another line and PAY for a line that wouldn't even exist. He then said that he worked for the company 20 years and that's how all the promotions are advertised. That is not what customer service is and I expected more from a company that claims they care for their customers. I am extremely close to leaving you and going to another carrier because this is not the first time I have been treated rudely and like I'm some ignorant person off the street. My cousin even worked for the company and he was a manager and he actually intended to make the customers happy than anyone in that Vegas location. Your advertisements are misleading and seeing from the treatment I have every time I walk into a store I see that you only care about one thing and it isn't your LOYAL customer that have been with you from the beginning. 

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Message 1 of 8
ACE - Expert
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎02-18-2016 12:36 PM

Re: Customer Service

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 8
ACE - Expert

Re: Customer Service

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8
ACE - Sage

Re: Customer Service

Verizon offered the same BOGO over Black Friday week.  The offer was for new customers only, both lines.  

The purpose of promotional offers is to bring in new business.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8
Contributor

Re: Question about Samsung Galaxy S6 Bogo offer

But in this case, it is available to existing customers...they just have to add a new line..so why not allow them to upgrade with it? I get what promotions do but I just think they should then have an alternative option that is comparable for those just wishing to upgrade. 

Message 5 of 8
ACE - Sage

Re: Question about Samsung Galaxy S6 Bogo offer

@rtcubs7

 

Hey, I'm in Connecticut, one of the states that can't get this offer.  If anyone has reason to be be cranky, it's us CT folks....

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8
Contributor

Re: Question about Samsung Galaxy S6 Bogo offer

I have experienced horrible service from a Ray Lowe. Not worth dealing with his attitude and laziness. I am pretty sure I caught him playing a video game. Go to time warner if you can.
Message 7 of 8
Contributor

Re: Question about Samsung Galaxy S6 Bogo offer

i need to know how to upgrade my phone on my plan

 

Message 8 of 8
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